Service Representative Center

rayeshenna washington

Fort Worth, TX

High-energy individual with demonstrated administrative expertise and analytical problem- solving skills. Proven history of delivering exceptional client service through proactive communication and diligent follow-up. Highly organized, responsive and versed in managing client expectations to foster loyalty.

Willing to relocate: Anywhere

Work Experience

License Insurance Agent

State Farm Mutual Automobile Insurance Company - Richardson, TX August 2022 to Present

Assistant clients with any questions that they may have retaining to their claims for accidents setting up toes analyze that responsibility establishing responsibility for cause of loss Hair Stylist

Queen raye locs and braids - North Richland Hills, TX February 2022 to Present

This company is my very own business. This job consist of myself greeting my clients bringing them into my salon finding out what is the clients hair desire. Asking the client if they have any concerns about their hair. Inspecting the hair. Washing the hair with shampoo and conditioner. Then I would begin to retwist the hair in a timely manor. Once I have completed the retwist i style the hair and place the client under the dryer. This overall process can take up to 3 and a half hours. Call Center Representative

Genpact - Dallas, TX

January 2021 to February 2022

Assisting clients with there deposit accounts. Answering any questions pertaining to that account activity. Hair Stylist

Loc star - Arlington, TX

November 2021 to January 2022

Inspecting hair to make sure that there are no bugs or scalp disease washing hair fully moisturizing scalp retwisting hair and styling hair

Client Service Representative

Bank Of America - Fort Worth, TX

November 2018 to January 2021

Provided information to customers regarding Bank of America's credit card and helped to open and activate new accounts.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Educated customers about billing, payment processing and support policies and procedures. Trained new personnel regarding company operations, policies and services. Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Customer Service Representative

Verizon - Dallas, TX

February 2017 to November 2018

Assistant customers with updating gigabyte for their internet service or Verizon Customer Service Representative/Adp

Willis Towers Watson - Richardson, TX

August 2015 to February 2017

Responded to customer requests for products, services and company information. Assisted customer with questions regarding their health reimbursement accounts Analyzed customer's complaints and recommended solutions Explained changes or adjustment in policies to clients. Obtained application data from participants

Ensured CMS, DOI and carrier partner compliance requirements were met Maintained client and participant data

Collections/ CSR

ATS - Farmers Branch, TX

September 2013 to July 2015

Negotiated payment arrangements for past due invoices Resolved escalated calls

Trained new hires

Consistently exceeded performance goals

Gathered compiled and maintained payment information Contacted customer to bring delinquent accounts current Cashier/Deli Worker

Wal Mart - Addison, TX

February 2011 to November 2012

Prepared salads and sandwiches according to customers' instructions Stocked and rotated deli items appropriately

Cut, slice and weigh deli items such as meats and cheeses Balanced cash drawer

Maintained safe and clean environment

Prepare prepackaged deli items, pack them and label them appropriately Customer Service Rep

Trans Tech Inc. - Dallas, TX

August 2010 to February 2011

Performed outbound calls to business owners to schedule presentation appointments

•Sold payment processing equipment

Consistently met goal of 40 or greater scheduled appointments Dispatcher

Tow Jam - Dallas, TX

December 2007 to November 2009

Arranged the pick up and delivery schedules

Directed the operations of the route drivers

Managed customer care activities

Interacted with other terminals for solving the dispatch issues Education

some college

High school diploma or GED

Skills

• Client Service Money handling abilities

Database Management Professional telephone demeanor Account management Staff education and training

Retail store support Order fulfillment

Complaint resolution Credit card processing

Route dispatch

• Business Development

• Communication Skills

• Analysis Skills

• Sales

• Hair Styling

• Outbound Sales

• Upselling

• Salesforce

• Telemarketing

• Leadership

• Negotiation

• Research

• Management

• Event Planning

• Purchasing

• Quality Assurance

• Recruiting

• Retail Sales

• Medicare

• Microsoft Excel

• Time management

• Microsoft Office

• English

• Microsoft Outlook Calendar

Contact this candidate