Service Representative Customer

CINDY DIXON

Mountain View, CA 650-***-**** **********@*****.***

I'm a organized and devoted customer service representative responsible for all sales from order to shipping Staff Training and Development

Customer Complaint Resolution

Time Management

Customer Service

Problem Solving

Shipping and Receiving Oversight

Operating Procedures and Policies

Relationship Building

Verbal and Written Communication

Bid Request Management

Decision Making

Product and Service Promotion

Sales Projections

Inventory Planning and Management

Document Management

Sales Targeting

Operations Management

Database Management

Consultative Selling Techniques

Customer Order Management

Customer Billing

Appointment Scheduling

Closing Techniques

Direct Sales

National Sales Manager/Office Manager, 01/2006 to 12/2021 Porta-Bote – Mountain View, CA

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Trained and developed exceptional sales leaders.

Received Type award for outstanding leadership and strong commitment to operational excellence. Developed and implemented effective sales strategies and led nationwide sales team members to achieve sales targets.

Managed national sales programs, supervised Number sales representatives and evaluated KPIs for promotional opportunities.

Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Sales Representative, 01/2000 to 12/2005

Goodco Press – Mountain View, CA

Developed and delivered engaging sales presentations to convey product benefits. Met with existing customers and prospects to discuss business needs and recommend optimal solutions. Surpassed sales objectives several consecutive years by cultivating productive client partnerships. Increased sales by offering consultation on products and services and applying customer service and upselling techniques.

Organized sales paperwork, presented proposals and finalized contracts. Created and executed reorganization plan, training and development programs and implemented process improvements.

Increased sales by offering advice on purchases and promoting additional products. Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness. Executed direct sales from manufacturers to customers to improve profitability within retail environment. Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

Evaluated inventory and delivery needs and optimized strategies to meet customer demands. Determined problem areas and resolved issues related to profitability and business objective achievement. Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer. Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.

Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance. Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.

Retained excellent client satisfaction ratings through outstanding service delivery. Exceeded goals for new accounts in single sales cycle. Automated contact management system, resulting in better client organization and goal alignment. Santa Clara Community College - Santa Clara, CA

EDUCATION

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