FELICIA A CORTEZ

*RD Shift Warehouse Sanitation

Hemet, CA 92544

adw92h@r.postjobfree.com

+1-951-***-****

Authorized to work in the US for any employer

Work Experience

Sanitation Worker

CJ Foods Manufacturing Corp - Beaumont, CA

July 2021 to September 2022

Perform the cleaning and sanitizing of

Freezer 1 and packaging equipment.

Insure that the equipment is clean and dry at the start of production and that it passes the pre operational inspection.

Stewarding

Morongo Casino, Resort & Spa - Cabazon, CA

May 2019 to March 2020

Washing dishes

Server

Shalimar Sports Center - Indio, CA

February 2006 to August 2006

• Focused on providing efficient service. Creating memorable experiences by making all customers feel valued, while delivering high-quality service.

• Manage all aspects of service, with friendly and welcoming attitude towards everyone.

• Balanced cash bank and end of the day reports.

• Took food and drink orders

Front Desk Agent / PBX Operator

Marriott Shadow Ridge - Palm Desert, CA

August 2004 to August 2004

Managed all aspects of our hotel guest experience. Ensuring 100% Guest-Satisfaction from the moment guests arrive at the hotel until they check out. In charge of all incoming/outgoing calls and messages, wake-up calls included.

• Improving higher level of customer satisfaction through motivated staff.

• Answering 200+ phone lines with ease.

Office Manager/Account Manager/Dispatch Manager/Customer Service Manager

Intra-Net Co - Palm Desert, CA

March 1998 to March 2000

Brought on board to revamp the old filing system that was all on paper. Developed and Implemented a New Customer (Business/Residential) Database.

Acquired new accounts/clients.

Assisted with technician scheduling 24/7 daily.

Played instrumental role in acquiring Starbucks, Wal-Mart, and Kmart accounts. Education

High school or equivalent

Indio High School - Indio, CA

1986 to 1988

Skills

• Communications, Client Relationships - Consistently ensures the team provides the client with attentive, courteous, and informative service. Intellectual ability- Accurately and Consistently follows instructions. Can provide directions. PBX/Answering 200+ Calls, Dispatch & Technician Scheduling (5 years)

• Waitress

• CSR

• Customer Care

• Customer Service

• Customer Support

• Microsoft Excel

• Office Experience

• Phone Etiquette

• Microsoft Outlook

• Administrative Experience

• Office Management

• Multi-line Phone Systems

• Clerical Experience

• Typing

• Adobe Photoshop

• Microsoft Office

• Telephony

• Microsoft Word

• English

• Active Directory

• Microsoft Windows

• Telecommunication

• Network Support

• Time management

• Customer Service combined background in Dealership, Hospitality, PBX / Analytical and Organizational. Proven record of increasing new client/account relationships. Demonstrated keen ability to deliver high-level service in time-sensitive, deadline-driven environments. Proficient in MS Word and Excel; Adobe and Photoshop. (5 years)

• Microsoft Windows Server

• Help Desk

• Information Security

Assessments

Customer Service Skills — Highly Proficient

August 2018

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Highly Proficient

Work style: Reliability — Proficient

October 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Learning agility — Proficient

October 2022

Learning and applying new information

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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