Warehouse sanitation
Resume:
FELICIA A CORTEZ
*RD Shift Warehouse Sanitation
Hemet, CA 92544
*******.****@*****.***
Authorized to work in the US for any employer
Work Experience
Sanitation Worker
CJ Foods Manufacturing Corp - Beaumont, CA
July 2021 to September 2022
Perform the cleaning and sanitizing of
Freezer 1 and packaging equipment.
Insure that the equipment is clean and dry at the start of production and that it passes the pre operational inspection.
Stewarding
Morongo Casino, Resort & Spa - Cabazon, CA
May 2019 to March 2020
Washing dishes
Server
Shalimar Sports Center - Indio, CA
February 2006 to August 2006
• Focused on providing efficient service. Creating memorable experiences by making all customers feel valued, while delivering high-quality service.
• Manage all aspects of service, with friendly and welcoming attitude towards everyone.
• Balanced cash bank and end of the day reports.
• Took food and drink orders
Front Desk Agent / PBX Operator
Marriott Shadow Ridge - Palm Desert, CA
August 2004 to August 2004
Managed all aspects of our hotel guest experience. Ensuring 100% Guest-Satisfaction from the moment guests arrive at the hotel until they check out. In charge of all incoming/outgoing calls and messages, wake-up calls included.
• Improving higher level of customer satisfaction through motivated staff.
• Answering 200+ phone lines with ease.
Office Manager/Account Manager/Dispatch Manager/Customer Service Manager
Intra-Net Co - Palm Desert, CA
March 1998 to March 2000
Brought on board to revamp the old filing system that was all on paper. Developed and Implemented a New Customer (Business/Residential) Database.
Acquired new accounts/clients.
Assisted with technician scheduling 24/7 daily.
Played instrumental role in acquiring Starbucks, Wal-Mart, and Kmart accounts. Education
High school or equivalent
Indio High School - Indio, CA
1986 to 1988
Skills
• Communications, Client Relationships - Consistently ensures the team provides the client with attentive, courteous, and informative service. Intellectual ability- Accurately and Consistently follows instructions. Can provide directions. PBX/Answering 200+ Calls, Dispatch & Technician Scheduling (5 years)
• Waitress
• CSR
• Customer Care
• Customer Service
• Customer Support
• Microsoft Excel
• Office Experience
• Phone Etiquette
• Microsoft Outlook
• Administrative Experience
• Office Management
• Multi-line Phone Systems
• Clerical Experience
• Typing
• Adobe Photoshop
• Microsoft Office
• Telephony
• Microsoft Word
• English
• Active Directory
• Microsoft Windows
• Telecommunication
• Network Support
• Time management
• Customer Service combined background in Dealership, Hospitality, PBX / Analytical and Organizational. Proven record of increasing new client/account relationships. Demonstrated keen ability to deliver high-level service in time-sensitive, deadline-driven environments. Proficient in MS Word and Excel; Adobe and Photoshop. (5 years)
• Microsoft Windows Server
• Help Desk
• Information Security
Assessments
Customer Service Skills — Highly Proficient
August 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Highly Proficient
Work style: Reliability — Proficient
October 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Learning agility — Proficient
October 2022
Learning and applying new information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate