Customer Service Desk Officer

ATINUKE AKINGBOLA

346-***-****

****************@*****.***

PROFESSIONAL SUMMARY

I bring years of experience in an array of fields, including customer service, marketing, and administration, to name a few. experienced customer service person who exhibits a professional demeanor and excellent communication and interpersonal skills. Over the years, I have helped companies find new ways to improve work process efficiencies and execute winning marketing strategies for optimum success. I continue to grow my skillset through personal and professional learning opportunities.

SKILLS

• Excellent communication skills

• Intermediate Microsoft office skills

• Ability to deliver under strict deadlines

• Excellent planning, organizing, and decision-making

• Highly punctual

• Customer servicing

• Acquiring and deploying customer feedback

• Administrative tasks

• Brainstorming ideas

• Growth-oriented mindset

• Able to rapidly gain product knowledge

• Ability to follow up on pending issues

• Training and development of employees

• Managing and motivating teams

• Improvising strategies to meet strict delivery timelines WORK EXPERIENCE

ANCHOR POINT HOSPITALITY LLC

Client Servicing/Support Manager

[August 2017 – December 2021]

• Managing employees to ensure premium customer service experience

• Overseeing rotating shifts and assigned tasks between staffs

• Ensuring each customer gets the best possible service

• Taking feedbacks to ensure up-to-the-mark service

• Managing phone calls and emails regarding clients

• Devising strategies to improve on-ground operations EXPACTCARE HEALTH

Customer Service Officer

[April 2013 – June 2016]

• Building and maintaining customer relationships

• Prioritizing tasks based on emergencies and deadlines

• Communicating with hospitals in case of emergencies and referrals

• Acquiring essential data from company’s data base to assist clients

• Seeking and sharing feedbacks with relevant authorities

• Communicating authorization referral codes to NHIS (National Health Insurance Scheme) through phone calls, texts and emails

• Attending to phone calls and ensuring prompt responses to queries EXPACTCARE HEALTH

Front Desk Officer

[May 2012 – April 2013]

• Welcoming everyone warmly and attending to their queries

• Ensuring everything remains properly functional in the reception area

• Correspond with other departments/doctors to address client queries

• Ensuring swift response to general queries about timings and procedures

• Actively attending to phone calls and emails and providing swift responses

• Following up with customers in case of appointments

• Attending to potential customer complaints and resolving them in real time

• Coordinating with hospital’s marketing team to convey customer insights and feedbacks EDUCATION

Bowen University, Iwo – BSc Mass Communication

2005-2009

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