Customer Service November 2023

MAY ROUTE

Federal Way, ***** · 402-***-****/ 253-***-****

***.******@*******.*********.*** ************@*****.*** EXPERIENCE

APRIL 21ST, 2020– MAY 06, 2022

CONTACT TRACER/ PATIENT SURVEYING, PRC (PROFESSIONAL RESEARCH CONSULTANTS)

CONTACT TRACING-

Track clients who tested positive and document who they may have been in contact with to notify them of their potential exposure. Always keeping our clients Privacy of importance. Never let the possible contacts know who they may have had exposure from when they were exposed. Record and collect data of if/when they started experiencing symptoms and if they are still feeling symptomatic.

Vaccination Registration Line-

Answering call when clients would call with questions on how to find information of vaccination. Helping clients navigate websites. Scheduling vaccination appointments and documenting the call and how it went.

Patient Surveying-

Documenting patient experience and in extreme cases expediting the call to supervisors who would handle any tough cases.

Supervisor-

Josh Combes 402-***-****/ 402-***-****

APRIL 21, 2020 – MAY 06, 2022

ENUMERATOR III, USDA-NASS (UNITED STATES DEPARTMENT OF AGRICULTURE- NATIONAL AGRICULTURAL STATISTIC SERVICES)

Extensive data collection via telephone and in person surveying. Collection of samples and sending samples to the lab for further analysis. I would survey farmers all year round about their operations and production. Setting up appointments to go out to farms and collect data. Keeping track of milage and reporting my hours via isolved. Supervisor-

Charlie Ingram 202-***-****

Amy Watson 208-***-****

Still Employed with USDA-NASS

EDUCATION

JUNE 2022

2

BS CRIMINAL JUSTICE (CONCENTRATION HUMAN SERVICES, COLORADO TECHNICAL UNIVERSITY

Graduated 2022

JANUARY 2023

MASTERS IN CRIMINAL JUSTICE (HOMELAND SECURITY, COLORADO TECHNICAL UNIVERSITY

Still attending school. Projected graduation date is October 20, 2022 Plans to work on my Doctorates upon graduation November 2023 SKILLS

• Proficient with word/Microsoft office/typing

skills

• Working with people

• Excellent customer service background.

• Always looking for ways to crumb up the

latter and find permanent position.

LIST OF PROGRAMS USED:

Microsoft word

Office

3cx

ISolved

Zoom,Facetime, Teams, etc.

Red Tag

Emails (Teams, Office, Google, etc.)

Posting ads (Craigslist, Facebook, zip recruiter, LinkedIn, etc.) References:

Gabriel Jacobs 808-***-****

Amy Watson 208-***-****

Annette Goodman (Professor @ college) Professional 704-***-****

Contact this candidate