Enrollment Specialist Data Entry

Vena Lewis

225-***-**** *********@*****.*** **** Green Ridge Dr, Baton Rouge, LA

Summary

Experienced eligibility/enrollment professional with 8 years of experience assisting clients with health insurance enrollment. A compassionate, caring professional dedicated to educating clients on current benefits and eligibility for state and local programs. Experience

Eligibility/Enrollment Specialist 06/2016 - 05/2022 Pride Life Insurance LLC Baton Rouge, LA Developed relationships with nearly 100 local and multi state agencies to assist their clients with health enrollment. Completed yearly required trainings for current health/life and Medicare licensing. Data entry and database management.

Provided excellent customer service with a strong focus on education. Monitored client records, resolved issues, and followed up with clients for missing or required information. Worked with departments acoss the company in developing new ideas, initiatives, and strategies which included attending community events that resulted in increased enrollment opportunites. Determined eligibility and enrolled 40-50 clients monthly in Medicare, Medicaid, and ACA health plans. IAB Lead/CSR 09/2014 - 10/2015 Keans The Cleaner LLC Baton Rouge, LA Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment

Press shirt laundry to specifications.

Ensure quality standards have been met for each piece. Research missing items to decrease claims.

HIP Regional Coordinator 05/2013 - 05/2014 HIV/AIDS Alliance for Region Two Baton Rouge, LA Continually updated a leadership resume and honed skills by participating in various management trainings. Processed weekly, monthly, and quarterly HIP invoices for payment of nearly 500 clients. Created and maintained accurate case records with detailed documentation. Process applications for new clients.

Assist with the preparation of billing for HIP programs. Verify insurance coverage and benefits.

Manage relationships with pharmacist, providers, and agency representatives. Stockroom/Front End Coordinator 01/2012 - 02/2013 Marshall's Baton Rouge, LA Managed the work of 8 employees, increasing crew efficiency by 30% Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment

Provided customer service and was involved in training 3 new team members each month Maintained a clean and safe work environment, resulting in a 40% reduction in complaints filed with management and a 25% increase in crew satisfaction

Skills

Database Management, HIPAA, Client Relationship Management, Customer service, Communication skills, Time management, Documentation review, Insurance Verification, Insurance Sales, Microsoft Office, Ryan White, LA HAP Education

General Studies McKinley Senior High 10/1994 Baton Rouge, LA High School Equivalency Diploma

Licenses

Currently hold producer licenses in GA, SC, TN, IL, MI, OK, TX, and LA