Marietta Massa

SUMMARY

Results - Oriented Team Leader With over 15 Years Experience Driving Improvements to Impact Success in the Customer Service Industry.

Committed to Continuous Improvement and Impacting Team Success.

Compassionate Operations Manager motivated to positively impact program operations and participant success with diligent support.

Well-trained in various areas of operations with dedication to continuously enhancing strategies and optimizing assistance.

Highly organized and hardworking with strong attention to detail. Attentive Intake Analyst with years' of experience managing assessment tasks for new clients.

Hardworking, well-organized and proficient in providing detailed information to assist clients during the intake process.

EXPERIENCE

Bobb's Automotive - Intake Analyst

Columbus, OH • 07/2020 - Current

Ability to maintain strict confidentiality handling legal documents associated with bankruptcy and other personal information

Effective time management skills with attention to detail resulting in increased leads and proven sales

Expand sustainable relationships and trust with customer accounts through open and interactive communication

Meet personal/customer service team sales targets and call handling quotas often passing quotas on a weekly basis

Manage customer complaints, provide appropriate resolutions and alternatives within the expected time limits

Engage customers to ensure resolution meets customers expectations

Maintain records of customer interactions, process customer accounts and file documentation

Follow communication procedures, guidelines and policies

Issue, gather and inspect intake forms to confirm correct data related to signatures and personal information

Regis Corporation - Stylist

Columbus, Ohio • 01/2012 - 07/2020

Maintain calendars; schedule and coordinate appointments

Maintain accurate records and logs

Order, receive, inspect, and store equipment, merchandise, commodities, materials, and supplies

Deliver presentations; stand up training, and instructions to staff, management, clients, and the general public

Operate and maintain a salon.

M&T Freightways - Executive Director

Columbus, Ohio • 01/2008 - 07/2020

Establish strategic direction and goals to accomplish organizational objectives

Maintain accountability for operational and fiscal integrity, effectively managing designated budget

Bid and obtain jobs to transport various materials

Manage all load pick-ups and drop off

Coordinate schedules with trucking staff and clients

Manage staff of truck drivers

Handle payroll and other bookkeeping requirements

Strictly Urban Fashions Clothing Store - Chief Operations Manager

Columbus, Ohio • 01/2004 - 01/2008

Buyer/Seller of fashion clothing in a retail store

Maintaining of security requirements

Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Motivated team members and devised strategies to improve workflow.

Established company goals, policies and procedures, monitoring progress and results.

REFERENCES

References available upon request

CONTACT

adw91m@r.postjobfree.com

614-***-****

Dublin, Ohio 43017

SKILLS

Excellent verbal and written communication skills

Superior organization and multitasking capabilities

Goal-driven, problem solver

Comfortable working autonomously, remotely, and face to face

Professional, confident, outgoing demeanor

Ability to maintain strict confidentiality, and exercise good judgment

Effective time management skills and high attention to detail

Manage large amounts of incoming calls

Application Processes and Assessments

Conflict Mediation and Empathic Communication

Research and Analysis

Records Management and Maintenance

Microsoft Office, Microsoft Excel, and Microsoft Word

EDUCATION AND TRAINING

Lisenced Cosmetologist

Regency Beauty Institute

Columbus Ohio • 01/2012

Licensed Cosmetologist by the Ohio

.

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