Latia Leath

Orlando, FL *****

adw91k@r.postjobfree.com

+1-689-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Coordinator/ data entry

Trustco Bank - Orlando, FL

April 2021 to November 2021

Responsible for all customer service department activities such as processing account inquiries, managing e-tickets from the branches and providing pin and password resets to employees

• Trains all new customer service staff during the initial introduction to the company while providing mentorship when needed during heavy call influxes

• Prepares daily reports on customer service performance which includes call wait times and customer satisfaction

• Promptly deals with escalated customer issues, providing amicable solutions to rebuild and/or retain customer loyalty

Bookkeeper, Money Management

Teresa’s Caregiver Experience - Orlando, FL

August 2017 to April 2021

· Recorded and managed financial transactions to ensure cost and revenue was being properly documented for trial balancing and month-end closing

· Coordinated with financial institution to review statements, manage transfers from bank to bank, prepare cash and check deposits, and other account management

· Prepared all financial documents for annual closing each year and disseminated them, when needed, to the IRS when audited

· Purchased supplies and equipment when office supply level was low while maintaining a healthy petty cash fund.

· Ensured all receivables are received when promised or in a timely manner by keeping an accurate ledger and reaching out, when necessary, for collection Head Teller, Consumer Banking

DNB - Philadelphia, PA

January 2017 to August 2017

· Performed monthly audits on main vault and ATM to ensure proper cash handling procedures while also performing weekly audits on tellers to accurately report all cash deposits

· Trained staff on all policies and procedures resulting from the change in Federal Reserve regulation guidelines while also ensuring tellers were trained in effective cross-selling techniques

· Supervised and assisted 3 tellers daily with questions and/or problems throughout the day while processing over 60 transactions with the highest accuracy

· Performed routine clerical duties including filling signature cards, opening and distributing mail, created information packets for new and existing customers, answered phones and directed calls, and prepared branch bags for pickup

Teller Supervisor, Consumer Banking

PNC Bank - Philadelphia, PA

March 2015 to January 2017

· Interviewed and hired tellers based on their experience and competence to ensure that operational needs are met

· Resolved elevated issues from daily operations including ATM, teller, and vault cash discrepancies, customer complaints, and potential scamming

· Trained and motivated staff in teller functions and to how properly recommend and cross-sell products based on consumer needs while providing feedback on how to improve skills as needed

· Created and managed teller’s schedule for the month and delegated duties such as ATM, branch, and morning settlement

Education

South Philadelphia High school

June 2008

Skills

• Google Suite

• Microsoft Office

• CRM software

• Customer relationship management

• Interviewing

• Recruiting

• Sales management

• Computer literacy

• Customer service

• Typing

• Data Entry

• Call Center

• Technical support

• Communication skills

• Computer skills

• English

Assessments

Customer focus & orientation — Highly Proficient

October 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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