DS

DIANA SUAREZ

adw90w@r.postjobfree.com 602-***-**** PHOENIX, AZ 85051

Personable Medical Assistant bringing 14 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service. Knowledgeable Certified Medical Assistant with exceptional background over 14+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care. Dependable medical team member with 22 years of experience in Medical office settings. Talented at supporting office operations and physicians by coordinating and safely documenting patient information. Friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty. Empathetic, effective and motivated RN combines extensive clinical experience and knowledge with compassion. Detailed understanding of protocols governing medical test preparation and documentation. Vital asset for processing medical and insurance claims. Focused RN motivated to deliver seamless and pleasant healthcare experience to patients. Offering 22-year background assisting medical teams in examining and treating patients. Skillful in measuring vitals, preparing and drawing blood samples and preparing treatment rooms for examinations. Offering 14 years of progressive experience in owning web-based projects from concept and design through testing, implementation and client updates. Diligent about producing exceptionally clean, strong and secure code. Successful at achieving browser, device and operating system compatibility objectives while satisfying client desires and producing robust, sophisticated designs. Expert Lead Web Developer specializing in front-end development. Experienced with all stages of development cycle for dynamic web projects. Well-versed in English, Spanish and EMR . Strong background in management and leadership.

Medical Records Management

Critical Thinking

Supply Management

Multitasking and Prioritization

Cleaning and Organizing

Cleaning and Sanitizing

Time Management

Completing Insurance Forms

Coordinating Drug Refills

Wound Care

Diagnostic Testing

X-Ray Processing

Examination Preparation

Pharmacy Relations

Multi-line Telephone System Operation

Updating Medical Records

Operating EKG Equipment

Clinical and Operational Judgement

Problem Anticipation and Resolution

Appointment Scheduling

Blood and Tissue Collection

Dictation and Transcription

Decision Making

Treatment Room Preparation

Check-In and Check-Out Procedures

Regulatory Compliance

Mobility Assistance

Sanitizing and Cleaning

Patient Chart Tracking

Injury Treatment

Microsoft Office

Medical Coding

Venipuncture Expertise

Medical Dictation

Flexibility and Adaptability

Centrifuge Operation

Disease Diagnosis

Resource Management

Vitals Collection and Documentation

Mobile Device Operation

Blood Chemistry Analysis

Managing Medical Laboratory Equipment

Conflict Resolution

Electronic Charting

Identifying Defects

Quality Control

Summary

Skills

Medication Administration

Clear Communication

Social Perceptiveness

Patient Relations

Routine Laboratory Testing

Procedure Assistance

Pulmonary Function Measurement

Standards Compliance

Data Entry

HCPCS Training

Willingness to Learn

Arizona Healthy Clinic Phoenix, AZ

Registered Medical Assistant

08/2012 - 08/2022

Conducted insurance verification and pre-certification and pre-authorization functions.

Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.

Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

Contacted pharmacies to submit and refill patients' prescriptions. Scheduled appointments for patients via phone and in person. Recorded vital signs and medical history for 100 patients each shift. Incorporated outside records into charts and EHR.

Secured patient information and maintained patient confidence by completing and safeguarding medical records.

Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.

Labeled and completed lab requisitions using ICD and CPT coding. Measured vital signs and took medical histories to prepare patients for examination.

Collaborated with local pharmacies to resolve and clarify issues with patient medication.

Administered rapid tests for COVID and strep to help clinical staff assess conditions.

Organized charts, documents and supplies to maintain team productivity. Responded to patient callbacks and phone-in prescription refill requests. Cleaned and maintained medical equipment following procedures and standards.

Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment. Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.

Participated in team meetings to improve workflows and contribute to improving patient population outcomes.

Educated patients about medications, procedures and physician's instructions.

Documented notes during patient visits.

Followed principles of asepsis and infection control to meet patient safety guidelines.

Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.

Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.

Performed preliminary physical tests to accurately record results in patient history summary.

Assessed, documented and monitored vital signs for patients within Experience

outpatient setting.

Sunshine Pediatrics Phoenix, AZ

Registered Medical Assistant

08/2009 - 07/2012

Conducted insurance verification and pre-certification and pre-authorization functions.

Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.

Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

Contacted pharmacies to submit and refill patients' prescriptions. Scheduled appointments for patients via phone and in person. Recorded vital signs and medical history for 150 patients each shift. Incorporated outside records into charts and EHR.

Secured patient information and maintained patient confidence by completing and safeguarding medical records.

Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.

Labeled and completed lab requisitions using ICD and CPT coding. Measured vital signs and took medical histories to prepare patients for examination.

Collaborated with local pharmacies to resolve and clarify issues with patient medication.

Administered rapid tests for COVID and strep to help clinical staff assess conditions.

Organized charts, documents and supplies to maintain team productivity. Responded to patient callbacks and phone-in prescription refill requests. Cleaned and maintained medical equipment following procedures and standards.

Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment. Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.

Participated in team meetings to improve workflows and contribute to improving patient population outcomes.

Educated patients about medications, procedures and physician's instructions.

Documented notes during patient visits.

Followed principles of asepsis and infection control to meet patient safety guidelines.

Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.

Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.

Performed preliminary physical tests to accurately record results in patient history summary.

Assessed, documented and monitored vital signs for patients within outpatient setting.

Hospital Martin Chang Puga Cuba, Cuba

Registered Nurse, ICU

08/2000 - 05/2009

Trained and mentored new RNs on best practices, hospital policies and standards of care.

Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.

Created, implemented and evaluated patient care plans with medical team. Monitored and managed various treatment and care interventions. Administered medications and treatments, monitoring patients for reactions and side effects.

Recorded patient condition, vital signs, recovery progress and medication side effects.

Advocated for patients by supporting and respecting basic rights, values and beliefs.

Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.

Provided patient and family health education focusing on self-management, prevention and wellness.

Collected lab specimens, ordering and interpreting diagnostic tests and lab results.

Administered medications, tracked dosages and documented patient conditions.

Maintained thorough, accurate and confidential documentation in electronic medical records.

Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team. Adhered to infection control procedures to facilitate safe, clean patient environment.

Monitored patients after surgery, answered questions and provided home care strategies.

Counseled patients and caregivers, providing emotional, psychological and spiritual support.

Hospital Martin Chang Puga Cuba, Cuba

Registered Nurse, Emergency Department

07/2007 - 02/2009

Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures. Maintained personal and team compliance with medication administration standards and patient care best practices.

Administered medications, tracked dosages and documented patient conditions.

Adhered to infection control procedures to facilitate safe, clean patient environment.

Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.

Collected lab specimens, ordering and interpreting diagnostic tests and lab results.

Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team. Maintained thorough, accurate and confidential documentation in electronic medical records.

Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.

Created, implemented and evaluated patient care plans with medical team. Monitored and managed various treatment and care interventions. Acted as patient advocate and implemented total patient care through team nursing process.

Advocated for patients by supporting and respecting basic rights, values and beliefs.

Administered medications and treatments, monitoring patients for reactions and side effects.

International Institute of Health Care Professiona Boca Raton, FL Associate of Science in RN

12/2022

Institute of Nursing Cuba

Master of Science in ICU RN Specialist

08/2002

Institute of Medical Sciences Cuba

Master of Science in RN

07/2000

English:

Full Professional

Spanish:

Native/ Bilingual

Education and Training

Languages

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