Front Desk General Manager
Resume:
Siberina Latimore
609-***-**** **************@*****.***
Accomplished Assistant General Manager with 21 years of extensive background in the hospitality and leasing industry.
Proven ability to manage, motivate and develop others to reach team goals with positive team spirit! Dedicated professional with Strong Leadership, Sales, Communication and Management Skills… Self-Motivated with Quantitative and Interactive Social Skill Hospitality
Professional Experience
Front Desk Manager (Contractor)
Carver Hotel Group-Atlanta,GA
February 2019-present
Front Desk Manager Royal Sonesta Boston
Front Desk Manager Sonesta Es Montgomery
Front Desk Manager Sonesta Es Flagstaff Az
Front Desk Manager Sonesta Es Chesterfield Mo
Duel General Manager Sonesta Select, Sonesta Limited Seattle Wa General Manager Homewood Suites Newark DE
General Manager TRU by Hilton Stoughton WI
General Manager (Contractor)
July 2020-Present
General Manager Extended Stay America, Columbus Ga Assistant General Manager Wood Springs Suites, Stafford VA Assistant General Manager Wood Spring Suites, White Marsh MD Assistant General Manager Candlewood Suites, Charleston SC Assistant General Manager Hyatt Place Bloomington/Normal IL Assistant General Manager Hyatt Place Huntsville, AL
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Accounting Clerk CITY OF UNION CITY - Union City, GA February 2018 to February 2019 Billing payments, setting up and processing business licenses for home and commercial business. Tax payments. Payment arrangement
Excellent References Available Upon Establishment of Mutual Interest Assistant General Manager /Holiday Inn Express Alpharetta /Alpharetta, GA /July 2017
- November 2017
Supervise four desk agents. Training, customer service, checking in and out guests, Opera certified. Taking care of any and all guest issues that may occur. Balancing out the house to ensure that the house is balanced for future reservations. Cash handling, direct billing, third party and reservations. Holidex and Onyx knowledge Yardi billing group sales and check ins inventory of hotel pantry Front DeskManager/ Red lion Hotel Atlanta /College Park, GA /November 2016 - June 2017 Supervise 5 staff members assisting in training for the front desk duties. Bringing up trip advisor scores . Taking care for any and all guest issues that may occur also reservations check in and out guests and inputting third party reservations.
Front Guests Services Supervisor /Crowne Plaza Ravinia/Dunwoody, GA/ 2015-2017 Supervise and manage employees and oversee all day to day operations Maintain Guest Services and Front Desk standards and goals Achieved and exceed all performance goal, budget goals and team goals Provided services that are above and beyond in order to ensure customer satisfaction Respond to and handle guest problem and complaints; Retention Operated as a liaison between IT and staff to resolve system issues Assistant Store Manager/ Dollar General/Palmetto, GA/ 2013-2015 Supervised 20 employees on balancing cash drawers, inventory and stocking shelves Improved Loss Prevention Program and reduced shoplifting by 30% in high crime area Open and close the store, coordinate inventory orders with vendors and store manager Resolve customer's problem and concerns quick and efficient Guests Services Agent/ InterContinental/ Atlanta, GA/ 2012-2013 Courteously greeted guests, assisted guests with needs and assured guest satisfaction Night audit, room specialist, Contract sales
Priority Club and Ambassador Membership enrollments Negotiated pricing and responded to inquiries for room and rates change Resolved conflict and guests problems when necessary Idlewylde Apartment Homes/ Leasing Consultant/ Duluth, GA/ 2008-2012 (710 units) Administrative, upkeep of files and clients’ records, office cleanliness Greeting customers, providing information and showing various apartments Sales of apartments within community with a 67% closing ratio Application process/credit evaluation/signing of lease Retaining current tenants and achievement of monthly goals Yardi operating system and Fair Housing Certification Front DeskManager/Days Inn Hotel/Bordentown, NJ/ 2007-2008 Booked reservations for corporate personnel, private groups and individuals Accepted vouchers for military per diem rates for government employees Offered guest membership into the Rewards Program for future redemption Assisted guests with internet passwords, the media center, GPS and directions upon request Excellent References Available Upon Establishment of Mutual Interest Education and Training
Opera operating systems trained, Holidex with IHG Hotels Lightspeed certified and Star Guest with Starwood Hotels Night vision operating system with Laquinta
Skills and Certifications
Fair Housing Certification
Customer Service Certification
Training and Development
Microsoft Office Applications and Tools (Word, Excel, Outlook) Opera/Merlin/Star Guest Operating System
Extended Stay Networking System
General Office Machines (phone, fax, media center, wireless connectivity, global positioning systems-GPS) PMS System
Yardi
Dstat
Excellent References Available Upon Establishment of Mutual Interest
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