Delivery Driver Desk Technician

Peter Smigelski

**** **** **** ******, *********, WA 99337

509-***-**** *****.*********@*****.***

Additional Skills

Active Directory

Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Access, SharePoint, OneDrive)

Windows Operating System (11, Server 2012, 2019)

Programming Languages (C#, C++, Pearl, Visual Basic, Python, PHP, Java,,SQL)

Skilled Communitive Abilities

10 Years of Managerial Experience

Help Desk Procedures and Requirements

Database Management and Creation

Ticketing Systems (Zendesk, TeamSupport, Front Gate Solutions)

Adobe Products (Acrobat Pro, Photoshop)

Acronis

Managing and Creating Virtual Machines (Microsoft Azure including Powershell)

Work Experience

Dominos, Kennewick, WA August 2014 – March 2019

Delivery Driver

Ensured that the customer orders were quickly and efficiently delivered in a timely and prompt manner

Helped maintain a clean environment by mopping, doing dishes, wiping down surfaces and making sure boxes and other materials were properly stored

Helped prepare customer orders and ensured the quality and accuracy of the order

Took phone call orders from customers

Listened to and resolved customers' complaints regarding products or services.

Used Zen Desk System for Customer Orders

Columbia Basin College, Pasco, WA September 2009 – September 2011

Help Desk Technician

Installed and configured workstations for students and faculty, including desktops, laptops, and tablets.

Performed data migration, email configuration, and network mapping for end users.

Provided computer training to students and staff when new software or hardware was introduced.

Collaborated with staff, users, and management to establish requirements for new systems or modifications.

Prepared evaluations of software or hardware and recommend improvements or upgrades.

Installed and/or performed repairs to hardware, software, or peripheral equipment.

Entered commands and observe system functioning to verify correct operations and detect errors.

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Oversaw the daily performance of computer systems.

Assisted in setting up and maintaining student virtual environment, utilizing vSphere to manage the virtual infrastructure.

Solved problems and resolved issues in a timely manner, while providing students and staff regular communication about the status of my progress.

Provided remote desktop support when necessary, using TeamViewer and GoToAssist.

Performed preventative maintenance, including virus scans, inspecting and cleaning workstations, printers, network equipment, and other peripherals.

Provided valuable and efficient technical support for to staff and students for hardware and software issues by consulting with customers via phone, email, and in person.

Used Front Gate Solutions for Ticketing Clients and Assignments

Big 5 Sporting Goods, Gig Harbor, WA August 2005 – October 2008

First Assistant Manager

Recorded end-of-the-day receipts and financial information and prepare bank deposits

Performed inventory inquiries of defective merchandise and send these items back to corporate office.

Helped resolve any customer concerns and help customers who want to return defective or unwanted merchandise that the customers have and issue refunds for money, in-store credit or exchange for a different item.

Interviewed potential new employees

Established and implemented policies, goals, objectives, and procedures for the department.

Oversaw a group of up to 15 employees on a daily basis.

Helped resolve and bring to a conclusion issues that arose with employees and customers.

Pizza Hut, Kennewick, WA September 2001 – August 2005

Assistant Store Manager

Recommended measures for improving work procedures and worker performance to increase service quality and enhance job safety.

Observed and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.

Trained workers in food preparation, and in service, sanitation, and safety procedures.

Inspected supplies, equipment, and work areas to ensure efficient service and conformance to standards.

Performed various financial activities, such as cash handling, deposit preparation, and payroll.

Education

BS, Information Technology, Software Design Western Governors University, Salt Lake City, UT October 2011 – February 2013

AAS, Computer Programmer Columbia Basin College, Pasco, WA September 2009 – January 2011

Associate in Arts Columbia Basin College, Pasco, WA

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