Mauricio Castillo

Dependable and a proficient Xactimate estimator

**** ******** ** **** ***** FL 33461

adw90i@r.postjobfree.com

630-***-****

Proficient Xactimate estimator, claims specialist

Sr Estimator at C&E writing services of West Palm Beach. July 2020 to Today

Examine every claim for supplemental potential, write the estimate and send it to the carrier. Follow up with the adjuster to discuss the supplement and close the claim. Lead Agent, supplement Specialist

Estimatewriter.us - Houston, TX

January 2015 to June 2020

Writing estimates via Xactimate for insurance claims, discussing with the missing line items with the adjusters and settle them for the right amount of required items Credit 5: Collections Specialist! Business Analyst Ria de Centro America

May 2013 to March 2015

Accounts payable specialist, interacting with the payment of all invoice and non-payroll payments, to verify and honoring all vendor invoices, POS, wire transfer, account reconciliation, ledger balancing, also generate reports as 4th day follow up, 30 day credits, POS from the purchasing department, sales reps expenses, experience with vendor coding and business Credit analysis, when a new retailer applies for an account with E-pay, Pay Spot, I ensure that all the required paperwork matches with the Analysis. In charge to fulfill requests from SO's as unlocking their terminal, move money between accounts, and wallet reversals.

In charge of a 4 day follow up report, whereas I move all the ACH rejects. To collect on aged accounts up to 30 days or 1st bucket. Also as a Business Analyst in charge of the following duties: 1. Define and documents customer business functions and processes. 2. Consult with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access. 3.

Liaison between departmental end-users, technical analysts, information technology analysts, consultants and other governmental organizations in the analysis, design, configuration, testing and maintenance of case management systems to ensure optimal operational performance. Inbound Sales Coach Dish Networks

Estimatewriter.us March 2013 to March 2015

To develop new sales agents in the right way to become excellent closers on the inbound sales level, without missing any guideline.

Customer Relations Director! Collections Director

Info Yellow Pages - Virginia Beach, VA

2003 to 2013

Revenue recovered by 600%.

Liaison between government agencies as FTC, BBB, AG Association of America, regarding complaints due to other directories impersonating to be a yellowpages directory. Create Strategies to have a better contact penetration with debtors. Defuse any kind of threats regarding law suits, or any misunderstanding between the directory and the subscriber.

Trained and develop collectors, csr and sales ass. in "soft negotiation skills" with an intent to up sell new products.

Developed Excellence in collections training courses. Monitor any out of the ordinary activity from any department

{customer service, sales and collections)

Discuss delinquent accounts with debtors and follow FDCPA guidelines. Collect on delinquent accounts over 120 days

Collections Specialist Level 4

Ocwen Federal Bank - West Palm Beach, FL

2001 to 2003

Collect on delinquent balances from mortgages that have been foreclose by the bank. Collect on balances after the auction has been conducted by the bank. Collect on credit cards that have been delinquent between 6mths- 3 yrs

Dialer Administrator

Applied Card Systems - Boca Raton, FL

1998 to 2001

Create outbound campaigns for Collections departments Manage dialers for 1200 agents in 4 different call sites Implemented training course for new collections specialists Collections Specialist, on credit ca rd account that were delinquent from 30- 180 +days.

CSR Specialist

Convergys- Jacksonville, FL 1996 to 1998

To received inbound calls pertaining to insurance enrollment for the oncoming year. Answer questions regarding insurance plans. Troubleshot irate customers and make them happy with the right answer Take ownership of the call and resolve the issue in one call. Education High School Diploma

John I Leonard High School Green Acres Florida 1983 to 1986 New Horizons Tech School 1999 2001 Associates in Computer Science Skills

- ACH

- Business Analysis

- Credit Analysis

- Account Reconciliation –

- Xactimate level 3

- Office Skills

- Inside Sales

- Accounts Receivable

- Accounts Payable

- General Ledger Accounting

Assessments

Customer Service — Proficient

October 2020

Identifying and resolving common customer issues

Full results: Proficient

Management 6: Leadership Skills: Planning 6.: Execution — Familiar October 2020

Planning and managing resources to accomplish organizational goals. Full results: Familiar

Verbal communication — Familiar

September 2021

Speaking clearly, correctly, and concisely

Full results: Familiar

Contact this candidate