Rod W. Thornhill

*** ********* ******

Orleans, ON K4A 0M8

Cell: 613-***-****

Email: adw90e@r.postjobfree.com

OVERVIEW

I have a proven track record for delivering an impeccable level of service, specifically in meeting customer needs and building relationships with associates. Having worked in the Customer Service industry for numerous years, I have had to develop these critical relationships with customers and fellow associates.

I have extremely strong skills in customer service, sales, inventory management, and team building. In addition, I have successfully managed numerous retail departments in the past while increasing sales, improving customer satisfaction, and implementing new processes to streamline operations.

In addition, I also have extreme enthusiasm for the position and a commitment to providing excellent customer service. I am willing to work flexible hours and take on additional responsibilities as needed.

With my strong leadership skills, industry knowledge, and dedication to delivering exceptional results, I believe that I would be an excellent candidate to join your team of professionals.

SKILLS AND ASSETS

Leading and Inspiring associates to build relationships with customers, associates & peers to provide exceptional customer service and achieve top line sales with strong merchandising and product knowledge.

Ensuring department staffing levels meet business needs.

Managing associate performance through development, communication, rewards, and recognition, and providing ongoing feedback

Reviewing sales & other reports while working with assistant manager to make recommendations for improvement on; inventory, overhead organization, and cross merchandising to drive sales.

Maintaining 100% in stock and overhead organizational plans.

Investigating, resolving, and escalating customer issues as appropriate.

Communicating store sales, event and promotional activities through rallies and weekly department meetings.

Ensuring that all Safety and Asset Protection standards and protocols are clearly communicated and followed.

ADDITIONAL INFORMATION

Ability to work a flexible schedule, including days, evenings, and weekends.

Excellent organizational, interpersonal and customer service skills.

Excellent decision-making ability and problem-solving skills.

Extensive experience as a supervisor / leading team.

PROFESSIONAL WORK EXPERIENCE

Project 1

Plaster Prep and Department Associate

Denture Clinic Benjamin Veige

Guelph, ON

October 2021 - Present

Pour impressions, invest dentures, minor repairs, reline dentures.

Led and inspired associates to build relationships with customers, associates & peers to provide exceptional customer service and achieve top line sales with strong product knowledge.

Ensured department staffing levels meet business needs.

Managed associate performance through development, communication, rewards, and recognition, and providing ongoing feedback.

Reviewed sales & other reports while working with other managers to make recommendations for improvement on inventory, overhead organization, and cross merchandising to drive sales.

Maintained 100% in stock and overhead organizational plans.

Investigated, resolved, and escalated customer issues as appropriate.

Communicated store sales, event, and promotional activities through weekly department meetings.

Ensured that all Safety and Asset Protection standards and protocols were clearly communicated and followed.

Project 2

Plaster Department Manager

Ivory Dental Laboratory

Ottawa, ON

February 2018 – March 2021 (25 months)

Responsible for ordering all department supplies and maintaining inventory.

Quality control of all daily operations of the department.

Supervise all employees of the Plaster Department and submit annual evaluations to senior management when required.

Led and inspired associates to build relationships with customers, associates & peers to provide exceptional customer service and achieve top line sales with strong product knowledge.

Ensured department staffing levels meet business needs.

Managed associate performance through development, communication, rewards, and recognition, and providing ongoing feedback.

Reviewed sales & other reports while working with other managers to make recommendations for improvement on inventory, overhead organization, and cross merchandising to drive sales.

Maintained 100% in stock and overhead organizational plans.

Investigated, resolved, and escalated customer issues as appropriate.

Communicated store sales, event, and promotional activities through weekly department meetings.

Ensured that all Safety and Asset Protection standards and protocols were clearly communicated and followed.

Pour impressions.

Set bites and articulate models.

Cut models for dies.

Fine trim margins.

Process dentures.

Process acrylic splints.

Project 3

Plaster Department Manager

Watersedge Dental Laboratory

Ottawa, ON

July 2016 – January 2018 (19 months)

Responsible for ordering all department supplies and maintaining inventory.

Quality control of all daily operations of the department.

Supervise all employees of the Plaster Department and submit annual evaluations to senior management when required.

Pour impressions.

Set bites and articulate models.

Cut models for dies.

Fine trim margins.

Process dentures.

Process acrylic splints.

Led and inspired associates to build relationships with customers, associates & peers to provide exceptional customer service and achieve top line sales with strong product knowledge.

Ensured department staffing levels meet business needs.

Managed associate performance through development, communication, rewards, and recognition, and providing ongoing feedback.

Reviewed sales & other reports while working with other managers to make recommendations for improvement on inventory, overhead organization, and cross merchandising to drive sales.

Maintained 100% in stock and overhead organizational plans.

Investigated, resolved, and escalated customer issues as appropriate.

Communicated store sales, event, and promotional activities through weekly department meetings.

Ensured that all Safety and Asset Protection standards and protocols were clearly communicated and followed.

Project 4

Plaster Department Manager

Ivory Dental Laboratory

Ottawa, ON

August 2011 – June 2016 (59 months)

Responsible for ordering all department supplies and maintaining inventory.

Quality control of all daily operations of the department.

Supervise all employees of the Plaster Department and submit annual evaluations to senior management when required.

Pour impressions.

Set bites and articulate models.

Cut models for dies.

Fine trim margins.

Process dentures.

Process acrylic splints.

Led and inspired associates to build relationships with customers, associates & peers to provide exceptional customer service and achieve top line sales with strong product knowledge.

Ensured department staffing levels meet business needs.

Managed associate performance through development, communication, rewards, and recognition, and providing ongoing feedback.

Reviewed sales & other reports while working with other managers to make recommendations for improvement on inventory, overhead organization, and cross merchandising to drive sales.

Maintained 100% in stock and overhead organizational plans.

Investigated, resolved, and escalated customer issues as appropriate.

Communicated store sales, event, and promotional activities through weekly department meetings.

Ensured that all Safety and Asset Protection standards and protocols were clearly communicated and followed.

Project 5

Plaster Department Manager

Impact Dental Laboratory

Ottawa, ON

March 2001 – July 2011 (125 months)

Responsible for ordering all department supplies and maintaining inventory.

Quality control of all daily operations of the department.

Supervise all employees of the Plaster Department and submit annual evaluations to senior management when required.

Pour impressions.

Set bites and articulate models.

Cut models for dies.

Fine trim margins.

Process dentures.

Process acrylic splints.

Led and inspired associates to build relationships with customers, associates & peers to provide exceptional customer service and achieve top line sales with strong product knowledge.

Ensured department staffing levels meet business needs.

Managed associate performance through development, communication, rewards, and recognition, and providing ongoing feedback.

Reviewed sales & other reports while working with other managers to make recommendations for improvement on inventory, overhead organization, and cross merchandising to drive sales.

Maintained 100% in stock and overhead organizational plans.

Investigated, resolved, and escalated customer issues as appropriate.

Communicated store sales, event, and promotional activities through weekly department meetings.

Ensured that all Safety and Asset Protection standards and protocols were clearly communicated and followed.

Project 6

Assistant Store Manager

Esso Service Station

Ottawa, ON

February 1992 – February 2001 (109 months)

Responsible for daily bank deposits.

Operates cash register and all point of sales functions.

Processes customer purchases efficiently, following standardized procedures.

Accurately verifies merchandise quantities, descriptions, and prices when processing customer purchases.

Led and inspired associates to build relationships with customers, associates & peers to provide exceptional customer service and achieve top line sales with strong product knowledge.

Ensured department staffing levels meet business needs.

Managed associate performance through development, communication, rewards, and recognition, and providing ongoing feedback.

Reviewed sales & other reports while working with other managers to make recommendations for improvement on inventory, overhead organization, and cross merchandising to drive sales.

Maintained 100% in stock and overhead organizational plans.

Investigated, resolved, and escalated customer issues as appropriate.

Communicated store sales, event, and promotional activities through weekly department meetings.

Ensured that all Safety and Asset Protection standards and protocols were clearly communicated and followed.

Balances cash and is aware of amount of cash on hand.

Maintains merchandise around the cash area and ensures that retail basics are executed efficiently.

Handles multiple customers in an effective and efficient manner.

Deals with challenging situations and conflict resolution in a professional manner.

Balance till.

Customer service.

Order and maintain inventory.

Responsible for all daily cash operations.

Pump maintenance.

Daily cleaning and overall maintenance of the store front.

Project 7

Meat Department Manager

Bayview Supermarket

Fortune, NL

April 1990 – December 1991 (21 months)

Responsible for customer service at deli counter.

Stocking coolers.

Led and inspired associates to build relationships with customers, associates & peers to provide exceptional customer service and achieve top line sales with strong product knowledge.

Ensured department staffing levels meet business needs.

Managed associate performance through development, communication, rewards, and recognition, and providing ongoing feedback.

Reviewed sales & other reports while working with other managers to make recommendations for improvement on inventory, overhead organization, and cross merchandising to drive sales.

Maintained 100% in stock and overhead organizational plans.

Investigated, resolved, and escalated customer issues as appropriate.

Communicated store sales, event, and promotional activities through weekly department meetings.

Ensured that all Safety and Asset Protection standards and protocols were clearly communicated and followed.

General customer service.

Order and maintain inventory.

Filled customer orders.

Packaged and labelled products.

Daily cleaning and overall maintenance.

Contact this candidate