Customer Support Service

SHUBHKARMAN SINGH

******************@*****.*** +1-647-***-**** Ontario

PROFILE SUMMARY

Highly Motivated and experienced Field Service Technician having experience providing maintenance, repair, troubleshooting, and installation services for a wide variety of electromechanical products. Specialize in performing preventive maintenance, responding to service calls, and conducting onsite installation and repair of customer equipment. Experienced in soldering, wiring, diagnosing, and troubleshooting faults in electrical systems. Highly educated in Computer Engineering Technician and Networking with a strong customer service, interest in technology, sales, and customer service experience. Achieved a 96% customer satisfaction rate within the past year by continuously delivering excellent quality service in a timely fashion. Seeking a position in an organization where I can apply my knowledge and experience to provide superior service to customers. SKILLS HIGHLIGHTS

Customer Service

Soldering and Wiring

Installation and Calibration

Troubleshooting & Diagnosis

Computer/Network Configuration

Power Tool Operation

Preventative Maintenance

Teamwork & Collaboration

Technical Documentation

Electrical & Mechanical Systems

Multi-tasking

Improvement Practices

Analytical & Managerial Skills

Equipment & Tool Maintenance

Material Resource Management

Adaptability

Time Management

Procedures & Compliance

Following Protocol & Policies Safety

Problem-solving & Critical Thinking

CORE COMPETENCIES

Demonstrated ability to quickly learn and understand complex mechanical and electrical systems.

Proficient in identifying and resolving technical issues through systematic problem-solving techniques.

Possess an AZ driver's license and ability to operate company vehicles and travel to various work locations.

Strong physical stamina to lift heavy objects weighing up to 3 kg (77 lbs) and the ability to climb ladders more than 8.5 m).

Strong commitment to adhering to safety protocols and regulations to ensure a safe working environment for self and others.

Capable of working in all weather conditions, ensuring the ability to perform duties outdoors and having the will to work a full-time schedule.

Demonstrated record of providing excellent customer service, effectively communicating with clients, & resolving issues in a professional manner.

Skilled in performing routine maintenance tasks, conducting inspections, and implementing preventive measures to maximize equipment performance and longevity.

PROFESSIONAL EXPERIENCE

Field Service Technician Jan 2022 - Feb 2023

TELUS NETWORKS, ONTARIO

Maintained accurate and timely records of test results, equipment maintenance, and repair procedures.

Ensured a safe work environment by following safety protocols, best practices, and company standards at all times.

Provided high-quality service and exceeded customers' expectations, even in heavy lifting or height-related situations.

Managed physically demanding tasks and climbing structures as needed while providing technical support and assistance to customers.

Planned and developed enhanced testing protocols and procedures, taking lighting requirements and equipment weight restrictions into account.

Installed, configure, & maintained testing equipment and systems at remote field locations, often requiring lifting & handling of heavy equipment.

Implemented timely & effective solutions to equipment performance and malfunction problems while climbing structures and working at heights. Customer Support Mar 2021 - Jan 2022

Provided exceptional technical support to clients, consistently resolving a wide range of product-related issues at an above-average rate.

Assisted an average of 100 customers weekly, effectively addressing their inquiries, billing problems, payment processing, and service questions.

Proactively promoted and upsold company products and services, contributing to increased sales revenue and customer engagement.

Gathered and analyzed customer feedback, recommending improvements and enhancements to drive product and service excellence.

Collaborated with cross-functional teams to ensure seamless customer experiences, fostering strong relationships and efficient issue resolution.

Maintained detailed records of customer interactions, identified recurring issues, and provided valuable insights for process improvements, contributing to enhanced customer support operations. EDUCATION

Computer Engineering Technician and Networking May 2020 - Dec 2021

(Northern College at Purse Campus)

High school education Apr 2017 - Apr 2019

BGSUS School

LICENSE

Valid AZ license

Contact this candidate