Service Representative Customer

Mindy Charnoski

***** * **** **, *******, Arizona, 85053, US 480-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Dedicated to exceeding expectations and leading the team to success.

Motivated to keep customers happy and contribute to the company's success.

Motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections

quickly.

Committed to providing world-class customer service while remaining professional.

Customer Service Representative with [Number] years of retail experience in fast-paced, team-oriented environments.

WORK HISTORY

Customer Success Representative - September, 2022 to Present

Wells Fargo - Phoenix, AZ

© Worked with coworkers to improve the customer service experience and achieve team goals through high client

satisfaction rates.

© Aided customers by carefully listening, identifying problems, and making recommendations based on my extensive

product knowledge.

© Followed all customer call guidelines, such as service levels, handling time, and productivity.

Customer Service Specialist - November, 2019 to April, 2021

The Home Depot - Scottsdale, AZ

© Made certain that clients received excellent service in order to not only maintain, but also to expand, their

relationships for future business opportunities.

© Spoke with customers about their [Product or Service] concerns and desires, quickly grasping issues and applying

personal expertise and company procedures to resolve issues and increase sales.

© Improved operational efficiencies while managing customer requests, store inventory, transactions, new purchase

orders, and pricing needs.

© Quickly resolved customer issues while adhering to company policies.

Assistant Front End Manager - September, 2009 to October, 2019

Safeway - Scottsdale, AZ

© Provided support and mentoring to new team members as they learned various navigational duties, such as [Task]

and [Task].

© Increased customer satisfaction by using superior conflict resolution and problem-solving abilities.

© Assisted customers by using the [Software] system to locate merchandise at other locations, as well as coordinating

shipments and deliveries.

¢@ Maintained a high level of professionalism and calmness with all personnel even in high-stress situations

EDUCATION

High School - 1998

Trevor G. Browne High School - Phoenix, AZ

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