Delta Airlines Test Analyst

Name: Ranjit Shaw

Email ID: **********.**@*****.***

Phone: +1-404-***-****

Atlanta, GA, USA

LinkedIn: https://www.linkedin.com/in/ranjit-shaw-a7236378

SUMMARY:

13+ years of experience in Software Testing in functional and non-functional testing with consistent track record of good performance in Test Design, Test Execution and Defect Management.

Working as Test Lead from the last 6 years leading a team of around 10 in the onshore-offshore model.

Experience in working on medium to large projects in Waterfall and Agile methodologies .

Proficient in testing web services and API as well as UI covering both front end and back-end applications.

Experience in Performance testing of Web service and API using Performance Center and Load Runner.

Experience working on Functional Testing, System Testing, Smoke Testing, Regression Testing, Compatibility testing, Mobile and Accessibility testing.

Extensive knowledge on different tools such as HP Load Runner, Performance Center, HP Vugen, Soap UI, Postman, ALM, Jira.

Experience working on all the 3 layers in the application starting from UI to middle layer to back-end systems.

Experience in Travel and Hospitality, Financial Service Domains .

Good knowledge with Selenium, TestNG, Cucumber, Gherkin, Maven, Jenkins, Git.

Actively involved in requirement gathering, develop test scenarios and cases to properly test the system focusing more on the problem areas.

Has been working as Point of contact between the client and the offshore team, and performing all the various tasks involved in STLC/SDLC.

Collaborates with Business, Stake holders for requirement gathering to understand the business and proposed changes .

Experienced in guiding the team to accomplish the said goals and playing a vital role in supporting the team and providing consultancy on creating Test Design Documents, Test Execution and Management.

Leading the testing team for timely delivery of scheduled activities / technical deliverables, as per quality standards specified.

Proficient in working both as an individual member as well as working with the team.

Certified in International Software Testing Quality Board (ISTQB) Foundation Level.

Skill set-

Operating System

Windows, Mac

Programming Languages and Tools

Java, SQL, XML, JSON, Load Runner, Performance Center, Vugen, Postman, Soap UI, NVDA, HP ALM, JIRA, Selenium, TestNG, Cucumber, Maven, XML, API

Employment History

Name of the Company

Designation

From

To

Objects On Net, Inc.

QA Engineer

May 17, 2021

Till Date

Cognizant Technology US Corp

Associate

March 29, 2010

May 14, 2021

WORK EXPERIENCE:

Test Lead

Delta Airlines, Atlanta GA May 2021 – May 2023

PROJECT DESCRIPTION:

The project for this major airline in USA was mainly to develop and maintain the web services/API that were used by the front-end team to perform the various functionalities required in the airline business. These involved features ranging from flight search, creating reservations, inventory, pricing, checking, boarding and many more.

ROLES AND RESPONSIBILITIES:

Involved in Requirement Analysis, creating test scenario and test case, RTM, preparing Test Plan

Working on Web services and API

Involved in Test data set-up and worked with other teams regarding the test data

Extensively used Vugen, Postman, SoapUI for Test Execution

Used Load Runner / Performance Center to test the non-functional requirements for both the web service as well as API

Worked on root cause analysis for the defects and provided additional transactional logs to the developer to help debug the issue

Worked around reservation, inventory and ancillary services for the application

Prepared Daily/Weekly Status Reports and Project Closure Document

Acted as an SME on the different services and APIs involved in different functionalities in the application

Helped offshore team with the deliverables and other necessary information related to the project

Coordinated Go/No Go meetings at the end of UAT testing with business clients

Provided KT to QA team about the Business process and application

Reviewing offshore deliverables

Environment: Postman, SoapUI, Load Runner, Performance Center, ALM, API, Web Services

Test Lead

E-Trade, Alpharetta GA April 2020 – May 2021

PROJECT DESCRIPTION:

This project revolves around trading of stocks, mutual funds, options etc. where the user can do daily trading during the open market hours. In addition to the user experience of the application, it also involved other applications where the internal user can place the orders on behalf of the end user and perform other applicable operations.

ROLES AND RESPONSIBILITIES:

Actively involved in reviewing BRDs/user stories from various teams and provided necessary feedback

Actively involved in Requirement Analysis, project estimation, and test execution effort estimation

Extensively worked on developing Test Plan, Test Scenarios and Test Cases

Worked extensively on Accessibility testing on both Windows and Mac

Worked on mobile testing involving various devices and browsers

Assisting the automation team with the UI application using Selenium

Ensure complete execution coverage across all impacted applications

Prepared Status reports (DSR and WSR) and Test Planning metrics

Prepared Requirement Traceability Matrix

Facilitated all aspects of scrum framework, including product backlog, release backlog, sprint planning session, daily scrum meeting, sprint reviews and sprint retrospectives

Participated in Daily Scrum and Sprint Planning sessions

Coordinated Defect Triage Meetings and prioritized outstanding defects, system problems, ensuring accuracy and deadlines were met

Work with dev team for issue resolution; provide feedback and help with defect closure

Worked with automation teams to prioritize test scripts for the regression suite using Selenium, TestNG, Maven and Cucumber

Used JIRA as a project management tool to track user stories, create test cases, defect logging

Developed and maintained quality procedures and ensured that appropriate documentation is in place

Review Test Artifacts (test cases/test scenarios) from QA team

Provide Walkthrough on Functional Documents to the involved teams

Environment: Postman, Jira, NVDA, Accessibility

Test Lead

Delta Airlines, Atlanta GA Jan 2015 – Mar 2020

PROJECT DESCRIPTION:

The project for this major airline in USA was mainly to develop and maintain the web services/API that were used by the front-end team to perform the various functionalities required in the airline business. These involved features right from flight search, creating reservations, inventory, pricing, checking, boarding and many more.

ROLES AND RESPONSIBILITIES:

Largely involved in Requirement Analysis, creating test scenario and test case, RTM, preparing Test Plan

Used ALM as a test management tool to track requirements, create test cases and defect logging

Worked on both web services and API

Involved in Test data set-up and worked with other teams regarding the test data

Extensively used Vugen, Postman, SoapUI for Test Execution and ALM for Defect Logging

Used Load Runner / Performance Center to test the non-functional requirements for both the web service as well as API

Worked on root cause analysis for the defects and provided additional transactional logs to the developer to help debug the issue

Worked around reservation, inventory and ancillary services for the application

Prepared Daily/Weekly Status Reports and Project Closure Document

Acted as an SME on the application

Helped offshore team with the deliverables and other necessary information related to the project

Coordinated Go/No Go meetings at the end of UAT testing with business clients

Provided KT to QA team about the Business process and application

Reviewing offshore deliverables

Environment: Postman, SoapUI, Load Runner, Performance Center, ALM, API, Web Services

Test Analyst

Etihad Airways, Kolkata, India July 2012 – Dec 2014

PROJECT DESCRIPTION:

This major airline in the middle-east region entered into a PSS transformation program involving a migration from Amadeus to Sabre Systems. The transformation program has helped in smooth and effective transformation of the passenger services affecting the major modules of airline industry namely Inventory, Reservation, Departure control systems, and Revenue Management, Reports, ecommerce, Finance, Reports and data migration systems.

ROLES AND RESPONSIBILITIES:

Involved in Requirement Analysis, creating test scenario and test case, RTM

Used SoapUI for web service testing

Worked on the UI application to test the DCS part of the airline system which majorly involved working on EMDs, check-in, boarding and load manager

Coordinate with onsite and offshore team

Used Quality Center for defect tracking and test case

Preparation of Status reports and Test Closure Documents

Creating document related to the functioning of the Airline system with respect to Departure Control System

Provide KT to other teams and new team members

Environment: SoapUI, Quality Center, GDS

Test Analyst

Virgin Atlantic, Kolkata, India Jan 2012 – Jul 2012

PROJECT DESCRIPTION:

This airline in the European region had different application such as the Web, Vega and Itravel. Web deals with the booking and payments related to end users. Vega deals with the booking through call-centers and Itravel deals with booking and information related to the employees of Virgin Atlantic. It was working on various strategic programs to obtain and maintain PCI-DSS compliance, such as Enclave, SPP, PSP, Vera etc. which deals with authorization, payments and refunds.

ROLES AND RESPONSIBILITIES:

Involved in analyzing the requirements, preparing functional points from requirements

Preparing and reviewing test case for the different offshore deliverables

Used Quality Center to track project requirement, test cases and defect

Testing various modules of the applications

Prepare status reports (DSR, WSR) and share with stake holders

Mentored new team members and provided necessary training on the application

Environment: SoapUI, Quality Center

Test Analyst

Travelport, Kolkata, India May 2010 – Dec 2011

PROJECT DESCRIPTION:

This company provides distribution, technology, payment solutions[buzzword] for the travel and tourism industry. It also provides IT services to airlines, such as shopping, ticketing, and departure control. The main objective of this project was to provide a combination of various Air, Hotel, Rail and Vehicle bookings in a single window allowing the user to choose from multiple options. It had initiated a project to build a software application known as the Future Selling Platform that would serve as the primary platform for its travel agency subscribers to access and use its global distribution systems. Travel Port Platform Services (TPPS) is a set of web services residing in the client machines which make calls and connects to the GDS i.e., is the intermediate layer which contains set of web services responsible for establishing communication with the GDS. TPPS helps in keeping the large volume of GDS relatively light as most of the validations take place in the TPPS layer.

ROLES AND RESPONSIBILITIES:

Requirement analysis, preparing test scenarios and test case

Used SoapUI to test the functionality of the web services involved in Air travel, Hotel and Car reservation

Coordinate with onsite and offshore team

Used Quality Center to track project requirement, test cases and defect

Prepared Status reports and shared it with stakeholders

Creating test suite for regression testing and helping the automation team

Worked with business users to gain in-depth understanding of the business

Environment: SoapUI, Quality Center, GDS

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