Service Representative Data Entry

MS MELISSA SLOWN

FT. WALTON BEACH, FL ***** 850-***-****

***************@*****.*** Bold Profile

PROFESSIONAL

SUMMARY

CUSTOMER SERVICE PROFESSIONALMore than 16 years of successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble shooting. Ability to train, motivate, and supervise customer service employees. A team player, acknowledged as “Total Quality Customer Service Professional.”

SKILLS Customer Relations

Active Listening

Credit Card Payment Processing

Microsoft Word

Multi-Line Telephone Operation

Conflict Mediation

Customer Service

Typing Proficiency

Office Equipment Proficiency

Multi-Line Phone Talent

Managing Multiple Tasks

Problem-Solving Ability

Clerical Support

Customer Relationship

Management

Administrative Support

Route Dispatch

Quality Control

Technical Support

Professional Telephone

Demeanor

Call Center Operations

Administrative and Office Support

Prioritization

WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE 01/2009 to 01/2017 A Call Away Answering Service

A/P & A/R

Emails & Faxing

Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

CUSTOMER SERVICE REPRESENTATIVE 01/2009 to 01/2009 Alliance Communications Call Center

Set up new patient accounts

Insurance claims on cellular phones

Receive and dispatch messages

LABORER 01/2009 to 01/2009

Precon, Inc

Data entry for new employee applications

Translate applications from English to Spanish

CUSTOMER SERVICE REPRESENTATIVE 01/2006 to 01/2008 A Call Away

Emails & Faxing

Data entry for new customer accounts

Training of new employees

EDUCATION High School Diploma 2002

Okaloosa County Schools

LANGUAGES Spanish

Limited Working

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