Records Clerk Branch Manager

JULIANA JOHNSON-SACKEY

P.O. BOX M*** MINISTRIES, ACCRA

MOBILE NO: 024******* E-MAIL: ********@*****.***.**

PERSONAL PROFILE STATEMENT

A self–motivated, passion for learning, result oriented and a customer-focused approach to work.

PERSONAL INFORMATION

NAME: JULIANA JOHNSON – SACKEY

DATE OF BIRTH: 04TH OCTOBER, 1984

NATIONALITY: GHANAIAN

LANGUAGES: ENGLISH, GA, KROBO, TWI, FANTE

EDUCATIONAL BACKGROUND

2018-2020: K.N.U.S.T. MSc STRATEGIC MANAGEMENT AND LEADERSHIP

2006-2012: CENTRAL UNIVERSITY, BSc HUMAN RESOUCE MANAGEMENT

1999-2002: WESLEY GRAMMER S.H.S

WORKING EXPERIENCE

PERIOD DEPARTMENT/OFFICE POSITION HELD

January 22 – Present Airport City. - SSNIT Principal Officer (Member & Client).

February 11 – December 21 Korle-bu - SSNIT Assist. Member and Client Officer

October 04 – February 11 Records Dept. Records Clerk

MAIN RESPONSIBILITIES – ASSIST. MEMBER AND CLIENT OFFICER

Handling of general customer requests and complaints

Dealing Student Loan issues

Confirmation and merging of multiple member numbers

Providing Administration /Secretarial support to the branch

Validation of Contribution Reports

MAIN RESPONSIBILITIES – PRINCIPAL MEMBER AND CLIENT OFFICER

verifying the status of SSNIT/NIA Number merger and provide assistance to members who wish to merge their SSNIT Numbers with NIA Numbers

verification of eligibility of SLTF loan applications and their endorsement.

resolution of all members and clients’ complaints regarding wrong social security numbers.

Responsible for completing employment history form (B9)

Responsible for renewal of Pensioner Certificates

Ensure enquiries on reporting of death and pensioner deactivation are handled.

Ensure member records are updated during change of name and beneficiaries, update of parental details, address and gender of members.

Responsible for taking thumbprints (TPs) for member identification during form

filling.

Assist members in the completion of benefits processing forms (B1). i.e. Old age pension, old age lump sum, invalidity and refund.

Responsible for receiving and creating cases on non-compliant employer issues/concerns.

Assist in new registration and member re-enrollment.

Assist member and clients in the completion of various forms.

Responsible for sending reminders on member complaints and cases to appropriate areas for redress.

Monitor and ensure all cases of members/clients are created and resolved using Customer Relationship Management (CRM) Systems.

Responsible for educating members and clients on obligations and benefits of the Scheme.

Ensure all members and clients’ enquiries on products and services are addressed and attended to.

Issue Exit Note to claimants and Welcome Note to new members

Collate and submit monthly reports by the 7th day of the ensuing month.

Responsible for all other frontend activities in order to achieve member/client satisfaction

MAIN RESPONSIBILITIES – RECORDS CLERK

Receiving of files, batch Guarantor and Student Loan folder

Tagging of students’ information to Guarantors’ folders

Dispatching of Correspondence to various Departments and Units.

SKILLS/COMPETENCE

Good interpersonal relation

A team player

Good analytical skills

Good negotiation skills

knowledgeable in Microsoft office (Word, Excel, Power Point) & Internet Application

HOBBIES & INTEREST

Reading, watching movies and travelling.

REFERENCES

Michael Asante Nimo

Branch Manager, S.S.N.I.T. (Airport city)

Kojo Hayford

Branch Manager, S.S.N.I.T. (Adabraka)

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