Tech Support Project Manager

Rick L. Fralick

*** *** ****** ***, ***** Mount, North Carolina 27804 • 252-***-**** • *********@*****.*** Product Line Manager, Technical Field Support & Warranty Project Manager, Purchasing Manager

13+-years’ success serving global clients in Project Management, Field Service Tech Support, Technical Writer, Manufacturing Trainer, Unigraphics & Teamcenter Engineering Help Desk Administrator roles. Superb communicator and problem solver with passion for trouble-shooting technical and service issues. Excel in developing presentations, staff development workshops, and building local and global relationships with clients and colleagues.

Skilled manager with expertise in Lean Six Sigma, risk management, quality control, cost projections, and business analysis.

— Areas of Key Emphasis —

• Purchasing Manager

• Project Management

• Production Line Support

• Manufacturing Engineering

• Database Management

• Vendor Management

• Quality Control & Inspections

• Data Management Systems

• OEM Support & Customer Care

• Labor & Parts Cost Projections

• Internal First Article Inspections

• Written & Oral Communications

• Training & Staff Development

• Global Business Development

• Risks & Opportunities Analysis

Signature Achievements

Earned Project Management Diploma in 2015.

Earned Lean Six Sigma Green Belt Certification in 2017. Successfully transitioned to Product Line Manager, Warranty Project Manager, Field Service Tech Support & Manufacturing Trainer roles by expanding CAD skill set to include communication, project management, and hands on training expertise.

Continue to excel in building relationships with colleagues in, Mexico, Czech Republic, Spain, France, Canada, and the US.

Professional Experience

CAD Commercial Millwork Designer, One on One Design Solutions, Wilson, NC 2/2021 – 1/2023 Produce Millwork drawings for customers who manufacture custom cabinetry for a variety construction projects both residential and commercial.

Purchasing Manager, BEFCO Inc., Rocky Mount, NC 6/2019 – 2/2021 Support both the fabrication and production departments by providing the necessary purchased components and raw materials necessary to facilitate the monthly production schedule. Maintain all procurement documentation utilizing SAP. Create production orders and compiling drawing documentation for the fabrication department. Monitor incoming raw materials and components for both quality and inventory purposes. Vet and maintain communications with raw material suppliers and vendors providing daily consumables.

Key Accomplishments:

• SAP Experience

• Strong communication skills with the ability to organize, prioritize and problem solve

• Maintain supplier source list and selects vendors providing the best value, quality, price and delivery

• Interacts with department leads and assists with supply chain issues ensuring raw materials are on hand to meet production schedules

Project Manager, Product Line Manager, Engineering Field Technician

& Manufacturing Trainer Oran Safety Glass North America, Emporia, VA 12/2017 – 5/2019 Manage, organize and coordinate all production aspects of the transportation product line, review quality to assure compliance, examine product costs and processes to ensure work completion on schedule, within budget providing the quality of workmanship specified. Support clients in the North American Transit Industry by providing onsite O.E.M technical engineering support, scheduling O.E.M equipment warranty repairs, and providing solutions for known quality issues. Create failure analysis reports; Cause & action reports, analyze and evaluate risks & opportunities. Deliver field observations to management. Manage engineering drawing changes and update documentation files, prepare written technical work instructions, train & certify manufacturing personnel.

Key Accomplishments:

• Check and approve new projects for manufacturability during FAI's and prior to scheduled production runs.

• Create and implement new instructions and procedures.

• Test new processes, materials, and solutions for production.

• Create process improvement plans to increase production efficiency and product quality.

• Analyzing waste and reducing it in the relevant departments. Warranty Project Manager, Technical Engineering Field Support

& Manufacturing Trainer Faiveley Transport North America, Spartanburg, SC 6/2010 – 12/2017 Support clients in the North American Transit Industry by providing onsite O.E.M technical engineering support, scheduling O.E.M equipment warranty repairs, and providing solutions to issues. Compile labor & parts cost projections, failure analysis; analyze and evaluate risks & opportunities. Deliver field observations to Engineering and collaborate to identify potential solutions and project action plans. Complete documentation, prepare written technical work instructions, coordinate with engineering, work with procurement to facilitate new part purchases, and oversee field service personnel during the installation of modifications. Key Accomplishments:

• Ensure 100% client satisfaction by rolling out comprehensive customer care that begins with keeping communication flowing through conference calls, travel to wherever the customer or manufacturer is – Prague, Barcelona, Paris, Canada, or the US – to provide onsite classroom training, or seek customer feedback through project wrap-up meetings, or to address unforeseen challenges.

• Excel in maintaining customer loyalty by initiating follow-up to ensure customer satisfaction, isolate problems, develop, and rollout.

• Maintain solid partnerships with vendors & Quality Assurance to obtain parts and approvals without delays.

• Continue to strengthen outstanding working relationships with major transportation industry clients and manufacturers such as Hyundai-Rotem, Kawasaki & Bombardier and Metropolitan Transit Associations such as D.A.R.T, Septa, Baltimore MTA, and the Toronto Transit Commission.

• Readily step-in for the manufacturing engineer to execute seamless setups, direct emergency manufacturing operations, and implement flawless equipment retrofits. System Administrator, Unigraphics

Teamcenter Engineering Help Desk GE Gas Turbine/TCS, Greenville, SC 3/2005 – 8/2009 As Product Data Management Support Administrator for the computer helpdesk, implemented Unigraphics Data Set repair, data transfer, maintenance, account creation and user support for modeling and drafting packages.

Key Accomplishments:

• Excelled in supporting GE Engineering Sites around the globe by delivering comprehensive technical and database management services to Unigraphics & Team Center Engineering users in the United States, India, and Mexico.

Sales Representative Shopsmith Inc., Dayton, Ohio 3/2003 – 2/2005 Travelled extensively to develop markets for the Shopsmith Woodworking System throughout the Southeast region. The role required exceptional communications, sales, and administrative skills to navigate travel, shipping, receiving, public relations, product education and customer service responsibilities. Key Accomplishments:

• Drove sales upward by creating and delivering innovative sales and product education presentations to inspire prospective Shopsmith Woodworking System customers throughout the Southeast. Previous Experience

Senior CAD Designer 1980 – 2003

Michelin Tire, Raytheon, General Motors, General Dynamics, General Electric, Ingersoll-Rand & Northrop- Grumman Oceanic Division

I filled positions as both a direct and government contract employee when needed. CAD software expertise

Unigraphics 3-D/Teamcenter, AutoCAD version 3 thru 2000, Cad-Key 3-D, Computer Vision 3-D Education and Credentials

Lean Six Sigma Green Belt Certification, 2017

Go Lean Six Sigma Online Course

Project Management Core Course, 2015

Greenville Technical College, Greenville, South Carolina Studies in Religion & Theology, 2009-2010

Charis Bible College, Colorado Springs, CO

Studies in Religion & Public Speaking, 1976-1978

Bethany College, Santa Cruz, California

Mechanical / Architectural Drafting & Illustration, 1972-1974 Bakersfield Community College, Bakersfield, California Previously held Secret Clearance with DOD

Professional Development

Unigraphics UGS Certification

Technical Skills

SAP Procurement Management Computer Helpdesk System Administration Team Center Product Data Management Systems Microsoft Project 2010 MS Office (Word, Excel, PowerPoint) Adobe Illustrator AutoCAD 2000 UGS Team Center Engineering v9.1 Unigraphics 3D solid modeling & Computer Vision 3D solid modeling packages

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