Katherine Lackyard

Plan Advisor

Louisville, KY *0229

adw8vo@r.postjobfree.com

253-***-****

Authorized to work in the US for any employer

Work Experience

Plan Advisor

UMR - Bothell, WA

July 2018 to September 2021

Call center TPA medical insurance. Answer incoming calls from members advise them as to where to go that is closest and most cost effective for them. Incoming calls from providers,give benefits,do prior authorizations, locate claims and advise.

Shift Supervisor

Honey Baked Ham Company - Henderson, NV

October 2007 to January 2016

Work as shift supervisor, check all dates on food to make sure it is fresh and compliant with government and, HoneyBaked's standard's. Count drawers and input inventory. Make deposits when needed and help keep records. I assist my G. M. with the end of the month/period inventory. I also do catering orders, make sandwiches, salads, soups, and sauces. I ran the cash register, help customers in shop. Work as a B2B sales agent for the winter holiday season making phone calls, and visits to businesses introducing the product.

Customer Service Agent

US Airways - Las Vegas, NV

April 2007 to September 2007

At the ticket counter helped passengers check-in, at the gates deplaned and enplaned passengers, did paperwork, ensured that flights got out on time.

Lead Promotions Representative

Tropicana Resort and Hotel - Las Vegas, NV

July 2003 to December 2005

Provide excellent customer service skills helping out guests and other reps. Issued comps, cash and players

cards to guests. Made break schedules

filled out daily reports and filled in as acting supervisor when necessary. Cosmetician

Kroger Grocery Store - Alpharetta, GA

September 2000 to September 2002

Ordered, stocked and tagged all cosmetic supplies for store. Cashiered, helped customers, unloaded trucks for drug/gm department.

Education

Medical Coding

Allied Health Careers - Henderson, NV

February 2017 to October 2017

High School - Scottsdale, AZ

June 1984

Chaparral High School

Skills

• Shift Supervisor (3 years)

• Food Service

• Team Member (10+ years)

• Crew Member (5 years)

• Customer Service (10+ years)

• Customer Care (10+ years)

• Call Center (4 years)

• CSR (10+ years)

• Customer Support (10+ years)

• Mechanical knowledge

• Maintenance

• Microsoft Excel

• Guest services

• Microsoft Word

• Medical terminology

• B2B Sales

• Insurance Verification

• ICD-10

• Catering

• Salesforce

• Microsoft Office

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