Service Agent Call Center
Resume:
Katherine Lackyard
Plan Advisor
Louisville, KY *0229
********@*****.***
Authorized to work in the US for any employer
Work Experience
Plan Advisor
UMR - Bothell, WA
July 2018 to September 2021
Call center TPA medical insurance. Answer incoming calls from members advise them as to where to go that is closest and most cost effective for them. Incoming calls from providers,give benefits,do prior authorizations, locate claims and advise.
Shift Supervisor
Honey Baked Ham Company - Henderson, NV
October 2007 to January 2016
Work as shift supervisor, check all dates on food to make sure it is fresh and compliant with government and, HoneyBaked's standard's. Count drawers and input inventory. Make deposits when needed and help keep records. I assist my G. M. with the end of the month/period inventory. I also do catering orders, make sandwiches, salads, soups, and sauces. I ran the cash register, help customers in shop. Work as a B2B sales agent for the winter holiday season making phone calls, and visits to businesses introducing the product.
Customer Service Agent
US Airways - Las Vegas, NV
April 2007 to September 2007
At the ticket counter helped passengers check-in, at the gates deplaned and enplaned passengers, did paperwork, ensured that flights got out on time.
Lead Promotions Representative
Tropicana Resort and Hotel - Las Vegas, NV
July 2003 to December 2005
Provide excellent customer service skills helping out guests and other reps. Issued comps, cash and players
cards to guests. Made break schedules
filled out daily reports and filled in as acting supervisor when necessary. Cosmetician
Kroger Grocery Store - Alpharetta, GA
September 2000 to September 2002
Ordered, stocked and tagged all cosmetic supplies for store. Cashiered, helped customers, unloaded trucks for drug/gm department.
Education
Medical Coding
Allied Health Careers - Henderson, NV
February 2017 to October 2017
High School - Scottsdale, AZ
June 1984
Chaparral High School
Skills
• Shift Supervisor (3 years)
• Food Service
• Team Member (10+ years)
• Crew Member (5 years)
• Customer Service (10+ years)
• Customer Care (10+ years)
• Call Center (4 years)
• CSR (10+ years)
• Customer Support (10+ years)
• Mechanical knowledge
• Maintenance
• Microsoft Excel
• Guest services
• Microsoft Word
• Medical terminology
• B2B Sales
• Insurance Verification
• ICD-10
• Catering
• Salesforce
• Microsoft Office
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