Silvia Diaz

*** * **., ***. #**

Brawley, CA ****7

760-***-****

adw8va@r.postjobfree.com

Executive Summary:

Account manager and sales professional with 19 years experience in product marketing, sales and account management. Comfortable with new ideas, innovative products and start-up environments. Demonstrate a passion for building relationships, cultivating partnerships and growing businesses.

Highlights: Able to handle multiple projects concurrently.

Able to communicate and interact effectively with individuals of all levels.

Able to work independently.

Skilled with computer systems and software: MS-DOS (high level), Oracle 10.7

19 years of progressive experience and responsibility with documented success in the areas of electrical, electronic and interconnect system sales.

Quickly learn procedures and methods.

Fluent in Spanish.

Demonstrated record of high performance standards, including attention to schedules, deadlines, budgets and quality work.

Demonstrated accuracy, attention to detail and ability to work well in team environment.

Demonstrated ability to work effectively with clients, resolve complaints.

Demonstrated ability to consistently meet deadlines and sales goals.

Huge Experience in Customer service operations and Account Management

Experience: Amphenol TCS Mexico, S.A. de C.V. Mexicali, BC

Customer Account Specialist June 1998 to Present

Provide focused support to customers and internal departments to maintain customer satisfaction and contribute to company success.

Account management including: order entry, shipping operations, technical issues and customer satisfaction.

Responsible for order entry and change order and schedule management

Meet with customers to provide updates or support as needed.

Advise customers on types of equipment to purchase, considering such factors as cost, space availability and intended use.

Planned sales and service programs to promote new markets, improve competitive position and provide fast, efficient customer service.

Conferred with potential customers to ascertain supplies and service needs.

Provide accurate and on time quotes to assigned customer base & track contract renewals for existing customers.

Conduct quote follow-up and feedback.

Track product as it moves from production to receiving and shipping operations.

Ensure that all processes and procedures are complete and quality standards are met.

Communicate the client's goals and represent client's interest to the team.

Supervise 10 employees, scheduled work hours, resolved conflicts, determined salaries.

Resolved customer complaints regarding equipment, supplies and services.

Offer basic comprehensive technical support to customer, escalating as needed.

Provide outstanding customer service

Education: Mexicali Institute of Technology Mexicali, BC

Bachelor of Arts- Administrative Computer Science 1992

Additional Trainings:

APICS CPIM (Certified in Production and Iventory Management) 2005 Part 1. Basics of Supply Chain Management

Part 2. Strategic Management of Resources (SMR)

Master Planning of Resources (MPR)

Detailed Scheduling and Planning (DSP)

Execution and Control of Operations (ECO)

Autonomous University of Baja California- Language Center Mexicali, BC

Development of autonomy of foreign language learning (English) 1990

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