Service Representative School Bus
Resume:
Domeeka Lawrence
**** * **** **. ************, PA 19132
215-***-****; Email Address: ********@*******.***
Summary:
Excellent working experience in Customer Service and solving the problems of customers.
Highly skilled in providing information regarding products and services of company.
Keeping the records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Contacting the customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolving the queries of customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Skills:
MS Office.
Hands-on experience in reviewing, updating or making changes to customer accounts.
Able to handle returns and complaints effectively.
Proven ability to determine answers and solutions quickly.
Track record of listening and responding to customers’ needs and concerns.
Demonstrated ability to record details of client contacts and service history.
Education:
Associate Degree in Art., Culture, Science & Technology from Community College of Philadelphia, PA.
Experience:
TTEC 09/20 - Present
Team Leader
Hold team accountable for meeting all metrics
Ensure a quality customer experience on every call, resolution off issues, attendance
Reliability and reduction of attrition.
Responsible for meeting team productivity and quality goals.
Lead staff in accordance with policies and procedures.
Aetna, Blue Bell, PA Oct/17 – May/18
Healthcare Concierge
Advise members of benefit status.
Help members with questions regarding claims.
Help members with requests for information.
Ashfield Healthcare, Ft Washington, PA May/17 – Aug/17
Healthcare Communicator
Prescreen potential volunteers for enrollment into clinical/medical research trials.
Triage calls to appropriate personnel.
Collect demographic data and disposition for product, sample and literature fulfillment.
Philly Trans, Philadelphia, PA Aug/15 – May/17
School bus Driver
Safely & effectively operate a school bus
CDL holder
Maintain accurate reports & paperwork as well as schedule
Alpine Access, Philadelphia, PA Dec/12 – Sep/13
Customer Service Representative
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Independence Blue Cross, Philadelphia, PA Sep/08 – Feb/11
Customer Service Representative
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
JFK Community MH/MR Center, Philadelphia, PA Jul/07 – Dec/10
Administrative Services Manager
Direct or coordinate the supportive services department of a business, agency, or organization.
Monitor the facility to ensure that it remains safe, secure, and well-maintained.
Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
Dispose of, or oversee the disposal of, surplus or unclaimed property.
Allied Barton Security Services, Philadelphia, PA Jan/06 – Feb/07
Customer Service Representative
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Refer unresolved customer grievances to designated departments for further investigation.
Complete contract forms prepare change of address records, or issue service discontinuance orders, using computers.
C & C Termite & Pest Control, Philadelphia, PA Feb/98 – Jan/06
Administrative Services Manager
Plan administer and control budgets for contracts, equipment and supplies.
Monitor the facility to ensure that it remains safe, secure, and well-maintained.
Hire and terminate clerical and administrative personnel.
Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
Other Experiences:
Philly Trans, Philadelphia, PA Sep/18 – 03/20
School bus Driver
Safely & effectively operate a school bus
CDL holder
Maintain accurate reports & paperwork as well as schedule
Contact this candidate