Sales Associate Customer Service

BRANDY MELLOF

Cell · 778-***-****

Email · *************@*****.***

EXPERIENCE

SEPTEMBER 2020 – MAY 2023

DEPARTMENT MANAGER, Sport Chek

Hiring, training, mentorship, coaching and scheduling of sales associates

Opening and closing duties. Build and manage daily game and sales plans for the department.

Shipping and receiving product

Storewide product knowledge, including upcoming sales and promotions

Training and troubleshooting of computer and portable POS system

Covid protocol implementation

Resolve customer service complaints or issues

Develop and maintain a positive work environment through huddles/meetings/coaching sessions.

JUNE 2007 – SEPTEMBER 2020

SALES ASSOCIATE, MANAGER, Outer Limits Clothing Co

Plan commercial displays to entice and appeal to customers.

Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or

promotion.

Develop ideas or plans for merchandise displays or window decorations.

Dress mannequins for displays.

Use computers to produce signage.

Select themes, lighting, colors, or props to be used.

OCTOBER 2015 – MARCH 2017

DEPARTMENT MANAGER, Walmart

Resolve customer complaints regarding sales and service.

Determine price schedules and discount rates.

Monitor customer preferences to determine focus of sales efforts.

Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.

Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.

Plan store layouts or design displays.

Assign and review the work of systems analysts, programmers, and other computer-related workers.

SEPTEMBER 2015 – SEPTMBER 2017

APPRENTICE FLOOR LAYER, FAST TRACK FLOORING

Sweep, scrape, sand, or chip dirt and irregularities to clean base surfaces, correcting imperfections that may show through the covering.

Inspect surface to be covered to ensure that it is firm and dry.

Cut flooring material to fit around obstructions.

Trim excess covering materials, tack edges, and join sections of covering material to form tight joint.

Measure and mark guidelines on surfaces or foundations, using chalk lines and dividers.

Lay out, position, and apply shock-absorbing, sound-deadening, or decorative coverings to floors, walls, and cabinets, following guidelines to keep courses straight and create designs.

Roll out, measure, mark, and cut carpeting to size with a carpet knife, following floor sketches and allowing extra carpet for final fitting.

EDUCATION

BY-LAW OFFICER LEVEL 1, Justice insititue of BC

OFA LEVEL 1, St Johns ambulance

SKILLS

Professional customer service

Friendly and welcoming demeanor

Sales

Excelling time management

Dependable

Empathetic

Conflict Resolution

Detail oriented and organized

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