MUSKAN SHARMA

*** ********* ****, ********* ******* L0J 1C0 647-***-****

adw8tv@r.postjobfree.com

Seeking a challenging position with opportunities to expand upon my existing management skill base and enhance my customer service skills to meet company goals and objectives with full integrity and zest. Demonstrate ability to deliver outstanding and positive results in a project-oriented environment with aggressive deadlines, working as a team.

EXPERIENCE

AUGUST 2021 – PRESENT

OFFICE COORDINATOR, EVSA IMMIGRATION INC.

Administrative support duties such as typing, filing, copying, binding, and scanning, data management, bookkeeping, replying to emails and calls, and coordinating office procedures.

Keeping up-to-date with alterations to immigration laws.

Responding to client queries and assisting clients with the completion of paperwork.

Scheduling meetings, preparing agendas and minutes, presentations, and communication material.

Verifying the authenticity of paperwork and supporting documents.

Preparing reports, formats, editing or proofreading correspondence.

Processing and handling invoices, expenses, and purchase orders for material and equipment.

OCTOBER 2020 – MAY 2021

RESOLUTION ASSOCIATE, rogers COMMUNICATIONS, TSC

Handling customer escalations and providing satisfactory resolutions to customer complaints.

Performing quality checks on cases & tickets opened by level 1 representatives.

Following up with the customers for feedback regarding services provided.

Responding to customer questions and objections, maintaining professionalism and a positive rapport.

Taking ownership to resolve customer issues from beginning to end.

Assisted in Manual Testing for Salesforce project roll-out phases for work from home during the pandemic.

SEPTEMBER 2018 – MARCH 2020

ADMINISTRATIVE ASSISTANT, Apex Solutions

Managing employee records and processing paperwork.

Contacting references and performing background checks.

Administrative support duties such as typing, filing, copying, binding, and scanning, data management, bookkeeping, replying to emails and calls, and coordinating office procedures.

Preparing reports, formats, editing or proofreading correspondence.

Processing and handling invoices, expenses, and purchase orders for material and equipment.

Scheduling meetings, preparing agendas and minutes, presentations, and communication material.

EDUCATION

JANUARY 2023 – PRESENT

HUMAN RESOURCES MANAGEMENT & PSYCHOLOGY (MAJOR/MINOR), YORK UNIVERSITY

JANUARY 2017 – APRIL 2018

FASHION ARTS & BUSINESS (2 YEARS DIPLOMA), humber college

SKILLS

Able to prioritize, delegate tasks, and make sound decisions under pressure.

Reliable, efficient, and adept multitasking to ensure all targets and deadlines are met.

Proficient user of Microsoft Office Suite (Word, Excel, PowerPoint and Outlook) and Adobe Creative Suites

Cross-cultural communication, Leadership development.

Exceptional interpersonal and proven communication (oral & writing) skills.

Excellent typing and multi-tasking skills.

Strong analytical and problem-solving skills.

VOLUNTEER

STUDENT AMBASSADOR, humber college

Orientation 2017.

Mentoring first year student.

Peer tutoring.

Organizing first year experience.

INTERNSHIP, maxx brown wholesale agency

Administrative duties, data entry and filing.

Dealing with buyers and sellers.

Organizing the showroom.

Product assortment according to latest trends and season.

VOLUNTEER, infuse magazine

Social media analyst.

Content creator.

Public relations.

Administrative duties.

VOLUNTEER, walk it out fashion show

Styling assistant.

Choreography assistant.

Designer outfit sourcing.

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