Project Manager Scrum Master

Brooke Guetti, PMP, US Army Veteran

Cell: 860-***-**** ********@******.*** https://www.linkedin.com/in/guetti

Professional Summary

PMI certified Sr. IT Project/Program Manager with experience leading GRC, IT Risk and Cybersecurity, Infrastructure (network and compute), Facilities, Cloud and on-premises Data Migrations, Data Warehouse, Application Development projects in Health Insurance, Federal Government Agency, Financial Services/Banking, P&C Insurance, & Manufacturing/Supply Chain industries.

Proficient with Waterfall, Agile-Kanban/Scrum, and SDLC project management methodologies. Jira, DevOps (ADO), Project, Teams, Visio, PPM, Clarity, ServiceNow.

Strengths include Strong Relationship Building Skills, Vendor Management (onshore/offshore), Project Crisis Management, ITIL best practice principles.

Possess Public Trust level clearance.

Certifications

Project Management Professional (PMP)

Information Technology Infrastructure Library (ITIL) version 3 Foundation

Six Sigma Lean Green Belt, Six Sigma Black Belt training completed

ServiceNow GRC Fundamentals, ServiceNow Pre-Sales

OneTrust GRC Professional

OCEG (Open Compliance and Ethics Group) GRC Professional, OCEG GRC Audit

Earth Academy ESG Reporting Masterclass

Relevant Experience

Verterim, Inc., Hopkinton, MA September 2021 – Present (contract ending May, 2023)

Senior Consultant (consulting assignments below)

Various clients (P&C Insurance, United States Agency Int’l Development) Sr. Project Manager, GRC/ITSM

•Project Manager/Scrum Master for IRM/GRC Policy and Compliance, Risk Management, and Audit Management ServiceNow implementations for Enterprise Risk Management (ERM) teams

•Ensuring regulatory compliance via control attestation and assessment processes (and process improvements)

•Responsible for SDLC artifacts for governance (Security, Infrastructure, PMO, Change Requests, QA acceptance)

•Hold Public Trust security clearance

Hybrid Pathways Consulting, Worcester, MA April 2019 – March 2022

Senior Consultant (consulting assignments below)

The Hanover Insurance Company, Worcester, MA January 2021-March 2022

Sr. Consultant, Sr. Project Manager Enterprise Risk

• Acted as Project Manager of Security Incident and Event Mgmt. (SIEM) utilizing QRadar to protect against Hanover data loss (DLP)

• Acted as Project Manager of Third-Party Risk Management Program Implementation and supporting toolset. Included ServiceNow Vendor Risk Management module, Organizational Change Management, Cross functional process definition. Cross organization effort between Technology, Sourcing, Enterprise Risk, & 3rd party implementation vendor

MassMutual, Springfield, MA April 2019 – November 2020

Sr. Consultant, Program/Project Management Enterprise Cybersecurity

Acted as Program Manager of Trusted Email Program Office. Messaging Protections consist of AI/ML technologies (Inbound, Outbound, & Triage/Remediation). Cross organization effort between Cybersecurity and Messaging Operations, as well as external vendor partners

Acted as Project Manager of IT Hygiene Program Office. Scope of effort: Asset, Vulnerability, & Configuration Compliance Management with hyper focus on integration for visibility, management, efficiency, & Enterprise risk reduction (on-prem and cloud assets). Cross organization effort between Cybersecurity and Technology Platform Owners, Support Teams

Supported new Enterprise Cybersecurity Project Management Center of Expertise to standardize/utilize process & toolsets, resource management to ensure more predictable results with greater percentage of success (based on Agile Kanban methodology)

Led ServiceNow Platform Upgrade/Cybersecurity Suite modules deployment triage effort to ensure delivery by required client date (Vendor Management)

Led Application Security Vendor partner (SAST, DAST, CI/CD) selection process post RFP response through finalist selection process

General Dynamics, Electric Boat Groton, CT August 2018 – April 2019

Principal Engineer, Process Improvement

Led Ship Alteration process improvement project to synch material ordering with US Navy Submarine maintenance schedules

Led cloud-based Risk Assessment eGRC tool implementation

Partnered with Business areas to align existing applications with Business capabilities

Diageo Norwalk, CT March 2015 – August 2018

Sr. Project Manager, Project Delivery Center (previously Service Delivery Technical Portfolio Manager)

Managed implementation of global video conferencing cost savings initiative working with Enterprise Network Provider (Verizon) & Facilities personnel

Managed internet connection office/plant/distillery implementations to reduce MPLS network traffic (for internet browsing, cloud-based applications, etc.)

Implemented HR payroll secure file exchange for US and EMEA HR departments

Implemented security solution access control and event management software and hardware deployment for US, US Virgin Islands, and UK regions; upgraded/integrated with EMEA/Africa regions • Led on premise server room, WAN, WLAN, LAN network implementation to support new Brewery and Plant build (to include network segmentation and firewall configurations) for two US based locations (fiber and copper)

Supported Facilities employee office moves from infrastructure and network readiness delivery (to include providing cost estimates for budget inputs)

Managed multiple global server room compliance efforts (router, switch, server, firewall, cable management, etc.)

TUV Rheinland OpenSky Consulting Professional Services Littleton, MA April 2012 – March 2015

Senior Consultant (consulting assignments below)

Blue Cross of California San Francisco, CA September 2013 – March 2015 Sr. Program Manager

Managed as part of Program Team the $30MM delivery of critical applications migration into (2) new data center co-locations

Managed decommissions and sunsets of application, as directed

Provided mentoring to project managers; responsible for budget, status, and overall health of migration project including (9) Tier-1 and 5 lower priority Applications (customer facing and backend)

Adhered to ITIL best practices especially for Service Transition and Change Management Aetna Hartford, CT August 2013 – September 2013 Emergency Project Advisor

Triaged and resolved project errors for in-flight secure file transfer project that affected all client providers (in support of Affordable Health Care Act)

Blue Cross Blue Shield of NJ, Newark, NJ November 2012 – August 2013 Project Advisor

Managed Active Directory Migration of an acquired entity consisting of 1500+ objects (users, groups); included all workstations, VMs, applications, & servers (clustered and standalone)

Managed final phases of multi-million-dollar migration from Lotus Notes to Exchange when original PM was replaced due to client concerns

MetLife, New York & Troy, NY April 2012 – November 2012

IT Security Project Manager

Managed Project to create a Global IT Risk and Security Metrics Program for CISO, including creation of user and governance documentation • Designed user and governance documentation

Provided end user training for transition to an ongoing operational process

U.S. Army, November 2009 – April 2012 Sergeant, Infantry Team Leader

Defended the United States and our allies while deployed to Afghanistan in support of Operation Enduring Freedom

Recipient of Purple Heart & Army Commendation medals

Travelers Hartford, CT September 2006 – July 2009

(Various positions)

Project Lead, Global Sourcing March 2008 – July 2009

Managed Business Transition of processes, metrics, and associated operational activities to offshore resources (e.g., Legal contract reviews, insurance policy updates) including needed supporting technical components

Facilitated collaborative client relationships to maintain a level of operational excellence consistent with the needs of the Business

Project Administrator, Global Sourcing July 2007 – March 2008

Supported the BPO migration manager as IT Technical Lead including resource ID provisioning, desktop architecture, desktop build procedures and testing

Associate IS Engineer, Strategic Services September 2006 – July 2007

Assisted in Jr. PM role to transition service requests onto HP service desk platform and with the implementation of multiple software and hardware rollouts across various lines of business

Standardized off-shore engagement remote-build procedures and processes

Facilitated meetings to correct operational production issues and perform process analysis, definition and redesign

Stanley Black and Decker New Britain, CT June 2005 – September 2006

Associate Project Manager

Created and tracked metrics related to project portfolio health and budget for CIO (CPI/SPI)

Executed process redesign and improved project work related to SOx and audit compliance (assessment results and mitigating controls) Citigroup New York, NY May 2004 – June 2005 IS Analyst

Performed rotations in IT Operations & Infrastructure, Application Development areas as a member of the Information Technologies Leadership Development (ITLDP) Program

Designed and Implemented the Intranet Technology Help Center website for 1800 employees • Performed IT Audit and Policy Administration work for Information Security to ensure traceability and compliance

Assisted with PC Refresh effort to communicate with users affected, coordinate swaps and user acceptance, utilized asset tracking software

Education

University of Connecticut Storrs, CT

Bachelor of Science, Business Administration, Management Information Systems (MIS)

References

Available on request

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