Office Assistant Property Manager

Vernessia Gill

Chicago, IL ***** *****@****.*********.***

Phone Number: 773-***-****

Professional Statement

Motivated professional seeking an opportunity to use my broad skill sets and expertise to help the lives of executives, coordinators, managers, and all associates.

Skills

Data management

Microsoft Office Tools - Intermediate

Process improvements

Critical thinking

Home Health Aide

Invoice Processing

Report analysis

Scheduling tools

Business Administration

Microsoft Excel - Pivot Table

Experience

High-rise Concierge/Doorman 11/2019 to 12/15/2021

Flats LLC Chicago, IL

Meeting, greeting and directing residents and guests.

Verifying and recording visitor information.

Answering calls professionally and assists callers with directions or instructions for the building.

Receive and process incoming, shipments and/or mail/packages.

Monitor lobby traffic and alert residents to arriving guests and deliveries.

Concierge 4/2019 to 10/2019

Garda Security Chicago, IL

Ran daily tenant maintenance tracking reports, for management.

Received rent payments and tracked these transactions in database.

Maintained high customer approval rating as result of dynamic service, exemplary support and interpersonal communication.

Coordinated general maintenance and repairs to keep facilities operational and attractive.

Oversaw daily operations, maintenance and administration of property.

Escalated critical issues to property manager to deliver immediate resolution.

Office Assistant 1/2019 to 3/2019

Phoenix Enterprise II, LLC Chicago, IL

Received and routed incoming calls and correspondence to promote timely communication.

Updated paperwork-maintained documents and word processing.

Created, maintained and enter information into database

Organized and maintained filing and document management systems.

Appointment setting, managing calendars.

Requested for liability of certification from companies to confirm and enter data.

Verifier 11/2018 to 2/2019

Ajilion Chicago, IL

Developed practical and comprehensive lines of questioning to encourage communication with the subject of the interview.

Maintained confidentiality when addressing sensitive information with tact and diplomacy.

Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds.

Processing applications to ensure accuracy of information for low-income family who need assistance with paying their gas and electric utility bills.

Collected information related to Social Security Benefits, employment wages and, all other wages through conduction of thorough interviews.

Verified social security benefit letters, social security numbers, employment wages, unemployment benefits wages, and child supports wages with other documents.

Health Care Aide 12/2014 to 3/2017

Gareda Home Health Calumet City, IL

Delivered high level of assistance with cooking, meal preparation and shopping.

Documented client progress in charts and logbooks.

Assisted with personal care needs of clients in private homes while supporting patient independence and well-being.

Managed various daily job tasks, including patient transportation and appointment scheduling.

Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.

Maintained clean and well-organized environment to promote client happiness and safety.

Home Health Aide 8/2012 to 12/2014

Mothers Care Health Care and Equipment – Chicago, IL

Monitored client's well-being, safety and comfort under direction of physician.

Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.

Improved patient outlook and daily living through compassionate care.

Monitored and reported clients' progress.

Helped clients stay happy and healthy by providing mental and emotional support.

Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.

Fostered independence in disabled individuals while closely monitoring safety at all times.

Maintained clean and well-organized environment to promote client happiness and safety.

Document Clerk 12/2011 to 3/2012

Chicago Vouchers Services – Chicago, IL

Kept electronic content legal, secure and accessible for relevant internal and external parties.

Recreated and corrected illegible documents.

Set up documents for individual projects based on specifications.

Completed documents and work requests according to company standards.

Retrieved and processed documents from participants to complete Section 8 vouchers.

Filed accurate weekly, monthly, quarterly regulatory paperwork and maintained organization to support smooth audit processes.

Identified department and user document management requirements by conducting in-depth needs assessments for recertification.

Education

Masters: Accounting and Financial Management 04/2016

Keller Graduate School of Management - Chicago, IL

Coursework in Financial Accounting and Managerial Accounting

Finance Emphasis

Bachelor of Science: Business Administration - Account 04/2011

Roosevelt University - Chicago, IL

Coursework in Business Administration

Business Analytics

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