LAURABELLE WATKINS

Pueblo, CO *****

719-***-**** - adw8se@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated Community Manager with 7 1/2 years of management experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor. Skilled Community Manager with deep understanding of resident preferences and business operations requirements. Successful history of meeting occupancy and payment goals while improving community satisfaction.

SKILLS

Construction Project Oversight

Decision Making

Tenant and Owner Liaising

Performance Assessment

Dispute Handling

Disturbance Handling

Local and State Laws

Monthly Fee and Payment Collection

Repair Planning

Grounds and Facility Inspection

Violation Resolution

Data Entry

Property Showing

WORK HISTORY

05/2022 to 12/2022 General Manager

MorningView Communities – South Carolina

Managed budget implementations, employee reviews, training, schedules and contract negotiations.

Developed and maintained relationships with customers and suppliers through account development.

Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems. Implemented operational strategies and effectively built customer and employee loyalty.

03/2021 to Current Community Manager

Horizon Land Management

Worked with maintenance staff to complete timely repairs and enhancements. Planned and executed promotional activities to drive community engagement and increase occupancy numbers.

Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration. Managed community within established cost constraints. Effectively managed team of 2 maintenance and 1 assistant manager. Evaluated property conditions and recommended improvements. Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.

Received and processed resident payments, and updated system accounts with latest information.

Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.

Collected rental payments from residents and kept meticulous records of delinquent accounts.

08/2018 to 03/2021 Community Manager

Strive Communities

Worked with maintenance staff to complete timely repairs and enhancements. Planned and executed promotional activities to drive community engagement and increase occupancy numbers.

Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration. Managed community within established cost constraints. Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.

Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.

Collected rental payments from residents and kept meticulous records of delinquent accounts.

Met with residents to gather information and develop effective solutions. 10/2009 to 01/2019 Newspaper Carrier

Pueblo Chieftain Newspaper

Delivered newspapers and flyers to about [240] homes daily. Assembled and bagged newspapers prior to delivery. Distributed papers in various weather conditions during early morning, typically starting at 3:00am.

Planned daily rounds and determined most efficient way to distribute newspapers. Monitored weather and traffic conditions to adjust and update routes for maximum efficiency.

Reviewed routes and expected delivery time to determine proper order of deliveries and anticipated potential delays.

Loaded and unloaded newspaper bundles at distribution center. Organized and loaded deliveries of over [240] newspapers in delivery vehicles. Immediately addressed problems with customers to promote speedy resolution. Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.

05/2014 to 11/2018 Manager

Luxury Inn

Accomplished multiple tasks within established timeframes. Onboarded new employees with training and new hire documentation. Cross-trained existing employees to maximize team agility and performance. Maximized performance by monitoring daily activities and mentoring team members.

08/2014 to 08/2018 Community Manager

R.V. Horizon

Worked with maintenance staff to complete timely repairs and enhancements. Planned and executed promotional activities to drive community engagement and increase occupancy numbers.

Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration. Managed community within established cost constraints. Evaluated property conditions and recommended improvements. Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.

Increased office organization by creating filing systems and managing confidential information carefully.

Received and processed resident payments, and updated system accounts with latest information.

Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.

Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.

Maintained knowledge on lease and renewal rates to advocate for appropriate changes.

Collected rental payments from residents and kept meticulous records of delinquent accounts.

Met with residents to gather information and develop effective solutions. EDUCATION

03/2022 Community Manager ACM Classes

Manufactured Housing Educational Institute

04/2013 Associate of Science: General Studies

Otero Junior College - La Junta, CO

01/1996 GED

Otero Junior College - La Junta, CO

CERTIFICATIONS

ACM Manager Certification

Contact this candidate