Service Representative Customer

Deborah Ann Gardner

E-mail: ***********@*****.*** Cell: 205-***-****

OBJECTIVE

Hard working customer service representative with three years of experience in providing customer support and managing high volume calls, looking to utilize my communication skills and work experience for personal growth and career advancement.

QUALIFICATIONS/SKILLS

Skilled at records management and data entry; planning and scheduling; safety training; and customer service.

PROFESSIONAL EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE (Work Remotely), Everise, May 2021– Present

Manages high volume of calls. Gathers customer information. Assesses and fulfills customer needs. Educate customers regarding products and services. Maintains a balance between company policy and client benefit in decision making.

Disposition calls, complies, and generate reports as required. Resolve customer issues and/or escalate via the process.

SECURITY GUARD SUPERVISOR, Weiser Security Services Inc, January 2020 – March 2021

Protected the interests of the client within the limits of the facility. Protected the lives and property of employees and visitors. Observed and report signs of crime or disorder and investigate disturbances. Supervised a team of security guards. Prepared reports on a daily basis as trained and turn them into the proper contacts. Completed patrols as required by post orders. Monitored and controlled access to property as required by post orders. Notified proper authorities in all cases of emergencies as outlined in the post orders. Reported all violations of company policy and local and federal laws as stated in the Employee Handbook

CUSTOMER SERVICE REPRESENTATIVE, Medical Transport of Alabama LLC(MTA), January 2019 – August 2021

Handled calls to setup transportation for clients traveling to doctor appointments. Scheduled transportation for clients. Worked with other customer service representatives to find appropriate solutions for clients. Dispositioned calls complied and generated reports as required. Escalated questions or concerns.

MACHINE OPERATOR, Yanfeng, October 2014 – April 2016

Set up machinery for operation. Complied with all safety and health regulations. Troubleshot issues and performed maintenance on equipment. Assisted in the installation, maintenance, and repair of machinery. Cleaned machinery and maintained a clean and safe work environment. Worked with others to ensure machine was in proper working order. Performed periodic checks on equipment and solved problems as detected. Operated tools necessary to aid in the manufacturing process.

CUSTODIAN, Bessemer City Board of Education, September 2013 – June 2014

Performed general, routine custodial duties such as dusting, mopping, vacuuming, cleaning restrooms, and restocking paper and soap supplies. Performed routine maintenance to custodial equipment and supplies. Emptied trash receptacles, disposed trash into dumpster, and bagged trash for proper disposal. Unlocked doors and ensured doors were locked after cleaning areas. Reported needs and concerns to appropriate staff. Ensured proper care in the use and maintenance of equipment and supplies. Promoted continuous improvement of workplace safety and environmental practices. Performed other miscellaneous duties as assigned.

FRONT DESK CLERK, Sleep Inn, May 2013 – August 2013

Greeted, assigned, registered, and checked out guests. Maintained room availability and guests' accounts. Computed bills, collected payments, and made updates and changes for guests. Confirmed reservations. Reviewed and answered guests' questions and issues with accounts and/or charges. Answered to needs and requests of all guests by implementing excellent customer service skills. Coordinated housekeeping to service guests needs and prepared rooms based upon projected arrival time of guests. Maintained records of guests. Reviewed accounts and charges with guests during check in process. Provided excellent customer service at all times while handling complaints and problems. Answered and transferred incoming phone calls and maintained guest correspondences.

COMPUTER SKILLS

Microsoft Office including Excel, Word & Power Point

EDUCATION

General Courses

Lawson State College, Bessemer, Alabama

Diploma

Dallas County High School, Selma, Alabama

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate