Eilyn E. Rosales **** Twilight Trail, Kissimmee Fl

321-***-****

adw8ro@r.postjobfree.com

EXPERIENCE

Ttec WAHBE, Orlando, FL

Guest Service Customer Service Representative

November 2022

● Respond to telephone inquiries from customers

● Key Role is to engage with customers, Know their problems, understand their problems and ensure help in timely manner

● Providing support to those who need assistance overcoming barriers to find, apply and determine eligibility for health insurance coverage

● Collaborate with internal teams in case of issue escalation

● Handle, gather and manage confidential information Diamond Resort International, Celebration, FL

Administrative Coordinator

Rehired January 2020 - March 2020 February 2014 – August 2015

● Prepare for scheduled tour arrivals through the preparation of survey sheets & ensure owner information has been prepared in advance.

● Correctly assign clients to appropriate sales agents based on specific type/rotor.

● Update our tour information into Atlas specifically through check-in, check out, agent assignment, tour credit, etc.

● Research and prepare tour information for the following four days based on wave, tour type and sales agent pre-assignment.

● Update and distribute reports twice daily.

● Compile closing information (check-out time, T.O., DBM, Sampler presented/purchased, etc.) as required.

Contracts Specialist

February 2015 – August 2016

● Review purchase proposals for accuracy (i.e. signatures, address, financing, etc.) and legibility before data entry.

● Retrieve sensitive customer materials such as credit reports, loan history and other personal information.

● Communicate with Site Contracts and other corporate departments via emails and telephone.

● Will occasionally process credit card funds. These funds can be anywhere from less than a dollar to several thousand dollars. OBJECTIVE

My objective is to acquire a position in

my field of interest with a

well-established company to further

my experience while finding new

opportunities for growth and

advancement, strengthening all

abilities and obtaining new skills.

SKILLS

Government Administrative

Customer Service

Communications

Issue Resolution

Data Entry

Multi-Line Phone Systems

Eclinicalworks

Timeline Management

Reports/Documentation

Microsoft Office Suite (Excel,

PowerPoint, Word)

Typing 50 WPM

LANGUAGES

English

Spanish

EDUCATION

Roxbury Community College,

Roxbury MA

GED

November 2012

Omni Pain Care, Riverview, FL

Front Office Lead Receptionist

June 2017- October 2019

● Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone.

● Collect co-pays and payments.

● Scheduling appointments in person or by telephone.

● Keeps patient appointments on schedule by notifying the provider of the patient's arrival through E Clinical Works.

● Ensures availability of treatment information by filing and retrieving patient records.

● Safeguard patient privacy and confidentiality.

Iasis Healthcare, Tampa, FL

Humana Member Service Representative

February 2016 - March 2017

● Answer phones promptly, in a professional tone, and appropriately respond to member inquiries or requests while maintaining performance measures.

● Greet caller accurately and appropriately, according to established protocol.

● Complete PCP assignments & monthly surveys.

● Assist members with form completion along with complaint investigations

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