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Team Member Guest Service

Location:
Brampton, ON, L6R 2N6, Canada
Posted:
May 20, 2023

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Resume:

VIBHA

EXPERIENCE

MATERIAL PICK HANDLER, Doing LEAN GREEN CERTIFIED

CANADIAN TIRE CORPORATION Dec 2021 - PRESENT

Designated DT for CON and PM.

Cross-trained Rec, pick mods.

Current project: QPR Testing

Cross-Trained in all areas of the building.

Complete all work assignments accurately and efficiently following prescribed operating procedures.

Ensure a safe working environment by following health and safety standards

Conduct general housekeeping duties

Responsible to the team to ensure goals are met

Other duties/special projects as determined by operational requirements

Reviewed general ledger entries and assessed accuracy.

KATARIA INSTITUTES 2019 - 2021

Utilized a register system to process transactions in an efficient and accurate manner.

Adhered to all cash handling policies and procedures.

Receive and process shipments.

Assisted in all aspects of merchandise maintenance including pricing, visual presentation, replenishment, and stock rotation.

Performed routine and assigned tasks in a timely manner.

Conducted opening and closing duties.

Met sales and other established goals and objectives.

Attended and participate in company meetings and workshops as scheduled.

Performed all other tasks assigned by Store Management

Trained and coached employees

CONTACT

647-***-****

adw8rm@r.postjobfree.com

PROFILE

Dedicated and conscientious employee, with the ability to perform at any level of work with a good mind and responsibility. Uses proven communications skills to interact effectively with all customers, co-workers, and peers. Takes pride in a job done well. I would like the opportunity for growth where I can apply my knowledge and skills for continuous improvement.

EDUCATION

DIPLOMA IN GLOBAL BUSINESS MANAGEMANT

LOYALIST COLLEGE 2021 - 2022

VIBHA

EXPERIENCE CONT’D

FRONT COUNTER TEAM MEMBER

TIMS HORTONS 2021 - PRESENT

Followed the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate.

Delivered consistent and outstanding guest service through a friendly attitude, attentive behavior, and strong product knowledge.

Enhanced the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You

Used proper procedures to ensure the accuracy of every order for every guest E.g., repeating guest’s order when it is presented to them, at the drive-thru and marking hot beverage lids.

Ensured every guest receives a prompt and warm greeting within 5 seconds at the front counter and drive-thru.

Maintained speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs

Promptly executed service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue

Maintained the front counter and drive-thru area by keeping it clean, organized, stocked, and ready for rush periods in the restaurant.

SKILLS

Post-Secondary education in English

Energetic, self-motivated, and results-orientated with a clear focus on high performance

Strong analytic and negotiation abilities

Excellent knowledge of MS Office

Well-developed interpersonal, communication, and organizational skills, as well as demonstrate effective time management skills, including the ability to multitask.

Attention to detail and timely follow-up is essential

Capable of working independently with minimal supervision



Contact this candidate