Team Member Guest Service
Resume:
VIBHA
EXPERIENCE
MATERIAL PICK HANDLER, Doing LEAN GREEN CERTIFIED
CANADIAN TIRE CORPORATION Dec 2021 - PRESENT
Designated DT for CON and PM.
Cross-trained Rec, pick mods.
Current project: QPR Testing
Cross-Trained in all areas of the building.
Complete all work assignments accurately and efficiently following prescribed operating procedures.
Ensure a safe working environment by following health and safety standards
Conduct general housekeeping duties
Responsible to the team to ensure goals are met
Other duties/special projects as determined by operational requirements
Reviewed general ledger entries and assessed accuracy.
KATARIA INSTITUTES 2019 - 2021
Utilized a register system to process transactions in an efficient and accurate manner.
Adhered to all cash handling policies and procedures.
Receive and process shipments.
Assisted in all aspects of merchandise maintenance including pricing, visual presentation, replenishment, and stock rotation.
Performed routine and assigned tasks in a timely manner.
Conducted opening and closing duties.
Met sales and other established goals and objectives.
Attended and participate in company meetings and workshops as scheduled.
Performed all other tasks assigned by Store Management
Trained and coached employees
CONTACT
*****.*********@*****.***
PROFILE
Dedicated and conscientious employee, with the ability to perform at any level of work with a good mind and responsibility. Uses proven communications skills to interact effectively with all customers, co-workers, and peers. Takes pride in a job done well. I would like the opportunity for growth where I can apply my knowledge and skills for continuous improvement.
EDUCATION
DIPLOMA IN GLOBAL BUSINESS MANAGEMANT
LOYALIST COLLEGE 2021 - 2022
VIBHA
EXPERIENCE CONT’D
FRONT COUNTER TEAM MEMBER
TIMS HORTONS 2021 - PRESENT
Followed the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate.
Delivered consistent and outstanding guest service through a friendly attitude, attentive behavior, and strong product knowledge.
Enhanced the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You
Used proper procedures to ensure the accuracy of every order for every guest E.g., repeating guest’s order when it is presented to them, at the drive-thru and marking hot beverage lids.
Ensured every guest receives a prompt and warm greeting within 5 seconds at the front counter and drive-thru.
Maintained speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs
Promptly executed service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue
Maintained the front counter and drive-thru area by keeping it clean, organized, stocked, and ready for rush periods in the restaurant.
SKILLS
Post-Secondary education in English
Energetic, self-motivated, and results-orientated with a clear focus on high performance
Strong analytic and negotiation abilities
Excellent knowledge of MS Office
Well-developed interpersonal, communication, and organizational skills, as well as demonstrate effective time management skills, including the ability to multitask.
Attention to detail and timely follow-up is essential
Capable of working independently with minimal supervision
Contact this candidate