Customer Service Assistant Clinical

Running head: Resume

Navroj kaur

Phone: 647-***-****

Email: ****************@*****.***

OBJECTIVE:

To obtain a job to gain day to day experience along with work experience.

SKILLS:

Strong oral and written communication skills

Excellent organizational skills

Experienced in maintaining records

Good leadership skills

Solid teamwork skills

Fluent in Hindi, Punjabi, English

Hands on experience with Hospitality and Cooking

Learning new things

Reading books

CERTIFICATION/ LICENSES:

General nursing and midwifery October2016-november2019

Diploma in GNM October2016-November2019

Basic life support and first aid April 2019

CPR and AED (Automated external defibrillator) January 2023

Palliative care workshop September 2021

The Ontario human rights August 2022

EDUCATION:

Royal institute of nursing

General nursing midwifery November 2016-2019

Current education

Conestoga collage, Ontario

Personal support worker fall 2022

WORK EXPERIENCE

Tim Horton (August2022-decamber2022)

Provide excellent customer service and handled customer complaints by solving them

Resolved conflicts between team members

Food and beverage preparation

Maintained a clean and friendly environment

Handled cash and credit payments

Handled kitchen duties as well as FOH (front of house) duties.

Dukh Niwaran hospital ( march 2021 – December 2021)

Assisting, planning, and implementing patient care

Assisted patient with their medication and treatment

Administered prescribed medication to patients

Monitored, recorded, and communicated patient’s condition as appropriate documentation system

Monitor and record patient vital signs

Take nasopharyngeal swabs for COVID testing

Monitor fluid intake and output levels

Followed infection control procedures12qaz

Recording, reporting and documenting patient condition

VOLUNTEER:

Royal Institute of Nursing (January 2020-february 2021)

Worked as assistant clinical instructor

Online teaching and guiding students

Manage and evaluate student learning in clinical setting

Observe and guide student learning activities with clients

Serves liaison between students and clinical instructor

Allocate online tasks and assignment to students

CLINICAL PLACEMENTS:

Hartej hospital, Amritsar (2016)

Worked in NICU (Neonatal intensive care unit)

Work experience in PICU (Pediatric intensive care unit)

Assisting, planning, and implementing patient care

Assisted and observe patient with their medication and treatment

Administered prescribed medication to patients

Monitored, recorded, and communicated patient’s condition

Check vital signs

Fortis escorts hospital, Amritsar (2017)

Working experience in ICU

Recording and reporting patient condition

Administer medication and treatment as per doctor order

Following patient care as according to nursing care plan

Check vital signs

Government mental hospital, Amritsar (2017)

Worked in both male and female acute/chronic units

Performed physical and mental health examination

Administered psychotropic medication as prescribed by physician

Scheduled and prepared patient for psychiatrist visit

Collaborated with social worker to provide individual and group therapy

Guru Nanak Dev Hospital, Amritsar (Multiple Units) (2018-2019)

Provide family centered care

Practiced providing holistic care to the patients

Worked with patients with complex health needs to provide quality care

Collaborated with other staff and worked well with interdisciplinary teams

Provide health teachings to patients and family members

Followed hospital protocols to maintain measures of treating patients placed on enhanced isolation precautions

Continued ongoing learning through completion on nursing care plans directed towards meeting patients’ specific needs

Demonstrated critical thinking and prioritization of care

Demonstrated empathy and effective communication skills

Encouraged patient independence by getting them to perform tasks by themselves as much as possible

Took on full patient load and worked full time nursing schedule (including nights, days and weekends)

Followed physician orders appropriately

De- escalated conflicts that arose between patients

Medical Surgical Unit:

Provided CPR and other life saving measures as indicated by hospital policies

Administered prescribed medication

Started IV line and documented patient chart by recording food and fluid intake/output

Provided and maintained feed and medication through NG-tube as ordered by physician

Measured and monitored patient’s vital signs

Addressed abnormal patient findings appropriately

Assisted patient with bathing, dressing, and maintaining basic hygiene

Completed complex wound dressings, treated pressure ulcers, and gave enema

Orthopedic Unit:

Monitor and record patient’s vital signs

Monitored wounds for signs and symptoms of infection and maintained wound hygiene

Demonstrated and assisted patients with use of prescribed range of motion exercise

Provide care for patients with fracture, arthritis and osteoporosis

Collaborated with orthopedic physician in performing cast procedures on patients

Administered scheduled and prn medications in a timely manner

Addressed concerns regarding medications/administration protocol appropriately

Labor Room / Obstetric Unit:

Collaborated with physician during deliveries, treatments, examination, and surgery

Prepared sterile equipment trolly for physician to use for performing a delivery on patient

Administered prescribed Oxytocin injection in labor patients to manage contractions

Provide patient and family education on labor

Monitor and record fetal heart rate

Educate patient on breast feeding and post – partum self – care

Collaborated with physician in labor induction

Community Health Centre, Manawala 2016-2019

Took place in WHO initiative to immunize children against polio

Educated individuals of the community about preventive health measures

Investigate communicable disease, HIV, and TB cases in home and other field settings

Educate community about family planning methods and contraceptives

Collected demographic data by home visit and record it in community center records

Assessed gaps analyzed from data and addressed gaps through education and prevention

Effectively communicated with members of the community to provide knowledge regarding harm reduction and preventative immunizations

AVAILABILITY:

Full Time (7 days a week)

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