Customer Service Senior Hr
Resume:
Simandeep Kaur Sandhu
****************@*****.***
EMPLOYMENT EXPERIENCE
Assistant in HR Department
May 2013- Dec 2016
Avaas Lifestyle Hotel in the group of A.N.V. Foods Pvt Ltd
• Meeting with departmental representatives to discuss HR issues and referring issues to senior HR staff.
• Assisting departments with their recruitment needs through liaison with agencies/advertisers.
• Coordinating prospective candidates, interviewing them and administering offers.
• Inputting into the monthly payroll.
• Assisting with the production and implementation of HR policies and procedure.
• Responding to other ad-hoc queries from other personnel in the company.
• Proficient in HR & Admin activities and interacting with employees to ensure smooth work culture by
addressing their issues.
• Skilled at analyzing date to provide critical inputs & formulating strategies with use of excel.
• Proficient at maintaining cordial relationship with customers, ensuring quality and service norms to
achieve customer satisfaction and business retention.
• Leading, training & monitoring the performance of team members to ensure efficiency in operations and
meeting of targets. Possess good administration skills.
• Handling operations with the team of 100 executives of different sections
• Excellent communicator with strong negotiation skills having leadership qualities & analytical power.
Core Team Member
January 2012
Wazir Singh Yarns Pvt Ltd
• Meeting with departmental representatives to discuss HR issues and referring issues to senior HR staff.
• Assisting departments with their recruitment needs through liaison with agencies/advertisers.
• Coordinating prospective candidates, interviewing them and administering offers.
• Inputting into the monthly payroll.
• Assisting with the production and implementation of HR policies and procedure.
• Responding to other ad-hoc queries from other personnel in the company.
Supervisor
Oct 2010
UID (UNIQUE IDENTIFICATION DATA) in NSDL level.
Alankit Healthcare Ltd.
• Managing Service Assurance Scores/Targets of 450 cards per day from each.
• Complete training programs for new recruits for staff.
• Accountable for employee engagement. The Attainments:
• Monthly/Weekly employee engagement activities.
• Service assurance targets achieved as per MOM.
Executive in Regional Office (Punjab)
Oct 2010
Alankit Healthcare Ltd. (Delhi)
• Enrolling the Mediclaim Cards of Shiromani Gurudwara Committee Parbhandak (SGPC).
• Managing Service of Cashless & reimbursements mediclaim files of entire departments of SGPC.
• Managing Customer complaints and ensuring closure within SLA with resolution up to customer
satisfaction.
• Complete training programs for new recruits for staff.
• Accountable for employee engagement.
• A result-oriented with over 3 of experience in Customer Service Delivery.
SKILLS and QUALIFICATIONS
Enjoys working in a fast pace environment but also work well under pressure.
Team leadership performance, training, and leadership qualities.
Strategic planning experience.
Improvement planning skills.
Effective verbal communication skills.
Ability to follow instructions and make decisions with little or no supervision when needed.
EDUCATION
Master of Business Administration
(Assam Down Town University) August 2016
Post Graduation Diploma in Business Administration
(MIT School of Distance Education) August 2016
Bachelor of English
(Indira Gandhi National Open University) December 2015
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