Director, National Security & Emergency Management

THOMAS A. SMITH

* ****** ****

Attleboro, MA ****3

508-***-**** (Home)

*******@*****.***

Director, National Security & Emergency Preparedness

Comcast Corporation, Foxboro, MA April 1999 to Present

-Fifteen years of leadership over the design, development, implementation and management of disaster recovery, continuity planning and emergency preparedness for a multi-billion dollar telecommunications corporation; Conduct system audits to ensure compliance with continuity standards and best practices; Provide leadership during response and recovery activities during crisis situations; Influence readiness strategies to ensure operational viability and redundancy for critical infrastructure and operations.

-Led the cable, landline and wireless communications industry cooperation efforts during disasters with the electric industries and Edison Electric Institute across the United States. In particular, I held successful cross-sector training and informational sessions with Eversource, NSTAR, National Grid, Until and Liberty Utilities.

-Presented Comcast Preparedness plans and participated in regional emergency preparedness committees in coordination with the FCC, DHS, DOE, state/local emergency management agencies, state public utilities commissions throughout the country. Testified at formal proceedings for government and industry leadership teams

-Facilitates and manages the overall coordination for planning, priority setting, and implementation and validate training exercises of business continuity plans within Divisions, Regions and business units and assures plans are developed, documented and comply with applicable business continuity guidelines.

-Partner with local management teams to conduct location risk assessments to identify potential threats and coordinates the development of recommendations to management on implementing appropriate strategies to mitigate or minimize the threat of the potential risks.

-Partner with business units in conducting business impact analyses to assess how well technology strategies align with business unit requirements and identify potential gaps. Conducted 500+ BIAs and developed 525 BCP plans for critical facilities across the Northeast Division. Implemented a FLS safety and Security audit program.

-Partner with Division/Regional Senior Leadership Teams and business unit to implement standards and guidelines that assure mission critical business operations and services are designed, deployed, and supported based upon their value to the business.

-Design and conduct exercises to assure business unit strategies and plans can be executed as designed and to train teams in the execution of those strategies to assure roles, responsibilities and plans are clearly understood.

-Assure all plans and strategies are documented and kept current. Identify new methodologies, strategies and tools to improve or mitigate Comcast’s reliability and strategic plans.

-Represent Comcast in professional organizations and works with business concerns that provide business continuity planning services to enlist their expertise in supporting the company’s evolving business needs. Testified and presented on Comcast behalf during Department of Public Utilities meetings. Currently, the Comcast liaison with the NCC, DHS, federal and local agencies.

-Develop and implement emergency action plans which included a floor captain program, fire drills, testing of fire prevention equipment (fire suppression systems, fire extinguishers, emergency exit lightning and smoke detection systems.

-Partner with Comcast business units and regional/divisional to standardize methodologies, processes, templates (Incident Management Structure and Headend Playbooks) and tools for Comcast business continuity initiatives (NC4, Archer).

-Coordinate closely with the regional/divisional/corporate teams or facilitated the response to disasters (Hurricanes Irma, Harvey, Sandy and Irene), significant incidents (DNC – Philadelphia, DNC - Boston) or disruption.

-Provide leadership in assessing, developing, coordinating and communicating the development of an integrated incident management and emergency preparedness for Comcast business entities.

-Act as technical consultant and project manager for developing, maintaining, documenting and exercising disaster response and recovery plans for technical functions such as IT and Engineering within the video, high speed data, and telephony product lines; Develop emergency response team and procedures for response and recovery efforts. Perform risk analysis on all critical facilities and technical equipment to ensure compliance with Federal, State and local regulations (OSHA, EPA, NFPA) and provide recommendations to minimize financial and/or regulatory liabilities.

-Facilitate or review After Action Reviews following major incidents or upon completion of table-top exercises to assess management’s response efforts, identify lessons learned and gaps that need to be incorporated into the business entities plan. Also present a report of findings and recommendations to the appropriate business unit management team.

-Thorough understanding on how Comcast business entities operate on a business as usual basis and during incidents/crisis.

-Develop and implement national programs to assist the regions/divisions/national teams as well as other business units.

Major Accomplishments at Comcast:

-Provided SME leadership for crisis impacting incidents to Comcast’s Call Centers, Headends, technical and administrative facilities.

-Provided SME guidance to the divisional, regional and national sales teams regarding compliance with customer related BCP issues.

-Coordinated the development and implementation of Incident Management Plans. Assisted in publishing BCP Guidelines for the Security Industry’s ASIS Association.

-Act as the Comcast Liaison for federal, state, regional and local emergency management agencies.

-Prepared documentation and Testified at state PUCs regarding Comcast’s Emergency Response plans.

-Introduced BCP program to the Northeast Division in 2001.

-Received numerous accolades from Divisional, Regional and Corporate leaders for preparing the Regional/Divisional as well as creating BCP awareness across the United States.

-Instructed and documented BCP course at the college level.

Adjunct Faculty, Business Administration

Massachusetts Bay Community College, Wellesley, MA

1999-2002

-Developed and taught curriculum in macroeconomics, business management, ethics, business law and legal studies.

Legal Intern to Administrator

Massachusetts Department of Industrial Accident

1997-2000

-Provided professional services to the Office of the Administrator; Participated in the analysis of legal claims and referred decisions to Administrative Law Judges consistent with state and federal regulations.

Director, Business Operations

CRI/New England, Brookline, MA

1998-1999

-Responsible for preparing P/L reports, financial forecast reports, contract negotiations, procurement, budgeting, management information systems, and facilities management for this $13 million non-profit medical research organization; Negotiated the procurement of pharmaceutical products, MIS computer hardware and software and lab processing, which resulted in annual savings exceeding $100K; Developed, implemented and managed internal controls to safeguard assets and maintain good standards in accounting; Administer state and federal contracts for fiscal and reporting compliance; Monitor a $13 million dollar budget and developed new systems technology to track accounts receivable, revenue, and unearned revenue and reconcile all activity to the related general ledger accounts.

-Through a subordinate staff, verify compliance with current Good Manufacturing practices and the associated clinical trial protocol per GCP requirements and HIPPA regulations; Develop and support the Business Assurance by performing audits, business analysis, process and internal controls improvement projects and special investigations as requested by the Executive Board or senior management.

Manager, Buildings & Grounds Division

Newbury College, Brookline, MA

1996-1998

-Responsible for leadership and management of the centralized procurement, facilities and fleet management programs; Managed a staff of twenty-five; Experienced compliance in the GCP and FDA procedures as well as proper disposal and documentation of hazardous materials; Oversaw and procure professional contracted services including security, grounds, facility system maintenance and repair; Oversaw the space planning and utilization plan for the institution.

Department Supervisor

Algonquin Gas Transmission Company, Boston, MA

1977-1995

-Responsible for the acquisition, procurement, facilities and fleet management for this $75 million public utility; Managed a staff of 45 multi-disciplinary employees; Developed, designed and implemented emergency preparedness and continuity plans for the Northeast Region; Identified and prioritize critical business functions; Organized multiple command centers with the appropriate technical equipment to operate all business processes; Successfully managed the design, development, implementation and documentation of a modernized business computer system;.

-Twelve years of management experience in preparing, developing, and negotiating complex contractual agreements. Effectively negotiated the procurement of technical contracts, materials and professional services for multi-million dollar projects; Drafted and interpreted technical documents required by federal and state regulatory agencies; Earned recognition for strong negotiation and sound acquisition practices.

EDUCATION & TRAINING

Emergency Management Institute courses (2005) in the National Incident Management System (NIMS), National Response Plan (NRP), Incident Command System (ICS) and the Continuity of Operations (COOP).

Southern New England School of Law, Boston, MA

Juris Doctorate Degree - Received Amicus Award at Graduation (June, 1998)

Northeastern University, Boston University

B.S. in Criminal Justice Graduated Cum Laude (3.7 GPA) in June 1987

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