Service Representative Administrative Manager
Resume:
Monique Jones Roscoe, IL ***** 779-***-****
**********@*****.***
**********@*****.***
Human Resource Professional
Accomplished and results-oriented professional with extensive experience leading human resource processes, business operations, compensation/benefit programs, and staff development plans with an aim to accomplish organizational objectives. Demonstrated expertise in identifying process improvement opportunities, evaluating employee’s performance, executing development programs while ensuring compliance with company’s standards and procedures. Expert in presenting operational reports to senior management with an ability to resolve impeding issues. Solid history of success in recruiting high talented and competent employees and implementing effective strategies to fulfill business needs. Skilled in enforcing effective processes, policies, and systems to fulfil business needs and streamline operational activities. Highlights of Expertise
• Operations Administration • Team Leadership & Support
• Human Resource Management • Risk Assessment & Mitigation
• Strategic & Tactical Plans • Process Optimization
• Recruiting & Staffing Initiatives • Revenue & Profit Maximization
• Individual Training & Development • Remuneration Management
• Project management • Benefit Administration
• Employment Law • Labor Management/Negotiations
• HR Services for Supply Chain Ops • Diversity, Equity, and Inclusion Career Experience
AREA HUMAN RESOURCES BUSINESS PARTNER – US FOODS DISTRIBUTION CENTERS, LAKE MICHIGAN AREA, ( 2022 to Present
Responsibilities include: Leading human resources practices and initiatives across the Area Hub for the Lake Michigan Area Market Distribution Centers (DCs) driving a high-performance culture that emphasizes quality, productivity, goal attainment, recruitment, and ongoing development of employees. Oversees human resources activities of the LMA Area's employee/labor relations matters, including company values and culture, employee/management advocacy, talent assessment, recruitment, and selection. Accountable for maintaining and impacting human resources metrics that support the achievement of the organization's business goals. Strategic oversight for 3 area locations for the Lake Michigan Area Markets. Oversee team of 3 HR Generalist and 1 HR Coordinator.
HUMAN RESOURCES ADVISOR – LOWE’S REGIONAL DISTRIBUTION CENTER, Rockford, IL (2022 to 2022) Responsible for building nurturing and sustaining strong partnerships with supervisors and site leadership as well as managing the human resources functions for the operation, addressing the HR needs for over 750 Associates and site leaders, leveraging HR expertise, knowledge, and experiences to provide sound judgement, guidance and thoughtful partnerships to support and drive innovative solutions that enable the business to achieve strategic goals and objectives. Contribute to the development and execution of project plans as well as the delivery of HR services continued…
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that support HR strategies and business objectives, including but not limited to talent acquisitions, talent planning, Associate development, performance management, workforce planning, communication, Employee Relations and diversity initiatives. In addition, the HR Advisors is responsible for overseeing the HR staff. HUMAN RESOURCES MANAGER - Rockford Housing Authority, Rockford, IL (2012 to 2021) Oversee end-to-end human resource activities, including HR staff, recruitment, performance evaluations, and compensation and unemployment compensation cases. Lead the development of departmental budget, required reports, and internal/external training programs. Conduct assessments and monitor all activities to ensure compliance with HUD, EEO, OSHA, and regulatory procedures. Inform relevant experts, stakeholders, and prospects regarding the interpretation of company personnel policy through letters, bulletins, and personal contact. Perform salary/wage comparability analysis and assist with the union labor contract negotiations for all trade and administrative unions. Coordinate employment function along with reference checks, medical exams, interviews, and all job postings. Enhanced staff attendance and revenue generation through the maintenance of a control program. Provided consultation and expert advice to the management on complicated personnel situations. Represented on behalf of the department to other organizations with a goal to improve brand’s awareness.
Attended board of commissioner’s meetings and various community employee meetings to obtain and present information concerning the human resources department. Aligned company with local practices by executing detailed assessments on all personnel policies, programs, and practices while recommending corrective measures. EMPLOYMENT PROGRAM COORDINATOR – RRTC – Winn. County Health Dept, Rockford, IL (2007 to 2010) Led the delivery of employment, training, outreach, orientation, enrollment, and case management services within the disadvantaged area of the community on behalf of the Weed and Seed initiative. Ensured job skills training accessibility for residents through WIA-approved training providers. Provided on-site computer skills training to interested residents through a web-based e-learning portal, including assistance with the utilization of digital resources. Presented job vacancy information and internet access to on-line employment applications. Cooperated with other social service agencies to devise, implement, and support an after-school and summer tutoring program. Offered entrepreneurship advice and opportunities to the residents in alliance with the City of Rockford Community Development Department and the Rock Valley College Entrepreneurship Center.
Cooperated with the local employers to provide WIA eligible youth and adult opportunities for income through on- the-job training and work experiences.
Collaborated with Rock Valley College, Rockford Public School District 205, Local Workforce Connection Partner Agencies, and subcontractors to provide access for basic adult and continuing education programs, including GED, literacy, and ESL classes.
PREVENTION PROGRAM SPECIALIST – City of Rockford, Rockford, IL (2006 to 2007) Formulated and presented the drug free curriculum to fourth grade students in four District 205 Elementary Schools. Supported with the planning and coordination of meetings with faith-based and neighborhood groups for the development of drug prevention, training, and intervention programs. Fostered relations with board of various community coalitions relative to prevention and youth initiatives. Attended various trainings throughout the State of continued…
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Illinois to secure additional state and federal certifications. Developed grant proposals and budgets to manage allocated budget effectively and acquire funds for drug free programs. Ensured confidentiality and compliance with all privacy guidelines while maintaining files, records, and other classified documentation relating to Drug Free Rockford activities and clients.
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Provided trainings and educational meetings in collaboration with the Project director Raised awareness and provided education on the negative impacts of alcohol, tobacco, and other drugs (ATOD on human health in cooperation with the community organizations and elementary schools. Additional experience: AT&T/Lucent Technologies Senior Benefits Administrator/Team Leader/Project Manager – Survivor Affairs, Management Benefits Specialist/Team Leaders – MPA/Services Adjustment for Lucent Technologies, Inc. (Aon Corporation), Employee Benefits Org, as Management Customer Service Representative – Benefit Administration, as Management Budget Coordinator, for the CFO, as Administrative Manager, Human Resources for AT&T (Actuarial Sciences Associates/ASA)
Education:
MBA Human Resource Management
Concordia University, Mequon, WI – graduated May 13th, 2022 Bachelor of Arts in Human Resource Management
Concordia University, Mequon, WI – graduated May 19, 2019 Associate of Science in Human Services
Rock Valley College, Rockford, IL - graduated May 17th, 2006 Certifications
OSHA 10 Hour Construction Safety and Health – obtained February 20, 2019 Northern Illinois University (NIU) SHRM Prep Certification – obtained December 21st, 2021 Batterman School of Business, Corporate Risk Management Theory and Application – Certification – Obtained on March 06, 2022
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