Support Representative Customer Service

Professional Summary:

Technical Support Representative skilled at resolving complex customer service issues in a timely manner. Seeking a position to utilize my skills and abilities in the industry that offers professional growth while being resourceful, innovative and flexible.

Skills:

Comprehensive problem-solving abilities.

verbal and written communication skills.

High energy levels & enthusiasm with the ability to work in a dynamic environment.

Thorough knowledge of Microsoft windows operating systems

Troubleshooting proficiency

Patient and diligent

Microsoft Office

Willingness to learn.

Educational Qualification:

Course

Institution

Year of Completion

Result

M Tech

Jawaharlal Nehru Technological University -Anantapur

2016

75.00%

B Tech

Jawaharlal Nehru Technological University -Anantapur

2014

72.06%

High School

Board of Intermediate College

2010

77.90%

Technical Skills:

Basic Core Java

Unix

Operating Systems

Technical Support

SQL

Virtualization

Linux

Troubleshooting

ServiceNow Ticketing Tool.

Active Directory

Academic Project:

Project Title: web Locker

Team Size : Single

Duration : 6 Months

Description:

The main - of the proposed solution is to be automated the various functions and activities of the bank through Internet. The solution will facilitate to the bank employees and the account holders with the different modules. This solution is very much necessary for the private sector banks and the corporate sector. The banking industry will take a new shape and explore like never before. Using the solution, the bankers and account holders can generate various kinds of reports.

Skills Used:

Core Java, Restful Web Services, JSP, Servlet, Spring Framework, Spring MVC, SQL Explorer, Informix DB, Unix, DB2

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