Tiffany Mccorvey

Class A CDL driver since March *021

Pensacola, FL 32507

adw8oo@r.postjobfree.com

+1-850-***-****

Qualified customer service rep with 10 years in fast-paced customer service and call center environments. Personable and

professional under pressure.

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and

telephone etiquette.

Excellent communicator with 6 years in a demanding call center environment as a Customer Service Representative.

Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients.

Self-motivated with exceptional communication and computer capabilities. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Truck Driver Class A CDL

Werner Enterprises - Montgomery, AL

March 2021 to Present

Check for available load

Do a pre trip inspection on truck

Check load assignment to plan day out and see direction going Check trailer for correct load and stability to travel Unload trucks for dollar general stores

Delivered packages in a timely manner

Completed paperwork and checked for accuracy

Report any damaged or returned items

Returned to DC

Wait for available loads

Lyft and Uber Driver

Lyft Inc. - Pensacola, FL

March 2017 to March 2021

Greeted customers and Made small talk

Picked up customers and took them to destinations

Kept a clean car

Representative

Alorica Incorporation - Pensacola, FL

September 2016 to May 2018

Effectively managed a high-volume of inbound and outbound customer calls. Answered a constant flow of customer calls with up to 25calls in queue per minute. Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Accurately documented, researched and resolved customer service issues. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Managed high call volume with tact and professionalism. Acted professionally and patiently when addressing negative customer feedback. Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.

Met or exceeded service and quality standards every review period. Developed all process controls and metrics for daily management of the Call Center. Home Health Care Aide

Home Instead Senior Care - Pensacola, FL

February 2016 to May 2018

Responsibilities

Drive to residents home assist with showering dressing and toileting also fix meals and do light housekeeping and be a companion if needed

Home Health Aide

Sonshine companion care - Pensacola, FL

October 2016 to October 2017

Responsibilities

Drive to residents home help with showering and dressing as needed also toileting and med reminders fix meals as needed and be a companion

Resident Assistant

Pacifica Senior Living Carpenter's Creek - Pensacola, FL September 2015 to September 2016

Responsibilities

Assist resident with toileting showering dressing and feeding do activities and do light housekeeping as needed and is companion to most residents

PCA Personal Care Assistant

Pensacola Cluster - Pensacola, FL

December 2014 to August 2015

Interviewed patients to obtain medical information, weight and height measurements and vital signs. Documented patient information obtained from interviews. Completed clinical rotations in Geriatrics.

Evaluated patient care needs, prioritized treatment, and maintained patient flow. Trained new staff on quality control procedures.

Walmart

Apparels - Gulf Shores, AL

March 2013 to February 2015

walmart - Gulf Shores, AL

Stocked and replenished merchandise according to store merchandising layouts. Priced merchandise, stocked shelves and took inventory of supplies. Cleaned and organized the store, including the checkout desk and displays. Identified potential shoplifters and alerted management. Welcomed customers into the store and helped them locate items. Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Verified that all customers received receipts for their purchases. Followed merchandising guidelines to present visually appealing displays. Mentored new sales associates to contribute to the store's positive culture. Determined customer needs by asking relevant questions and listening actively to the responses. Housekeeper

Extended Stay Hotels - Pensacola, FL

August 2014 to October 2014

Vacuumed rugs and carpeted areas in offices, lobbies and corridors. Polished glass surfaces and windows.

Dusted picture frames and wall hangings with a cloth. Polished all metal hardware fixtures.

Removed waste paper and other trash from the premises to designated area. Operated power equipment tools such as backpack vacuums for up to 6 hours per shift. Changed bed linens and collected soiled linens for cleaning. Disinfected and mopped bathrooms to keep them sanitary and clean. Collected trash and moved garbage cans from kitchen areas to pick-up stations. Returned emptied garbage receptacles to their proper locations. Cleaned walls, windows, shades and curtains.

Used chemicals and other cleaning equipment in a proper, safe and responsible manner. Cleaned and changed bedspreads, blankets and mattresses. Verified that all storage areas and carts were clean and organized. Swept and washed all hard surface floors.

Moved chairs, desks and beds around rooms to clean behind and underneath them. Cleaned elevators, glass and planters in public areas such as the lobby, pool and public restrooms. Spot cleaned walls, carpets and light fixtures.

Transported cleaning products and equipment to and from the utility rooms. Representative

AT&T

March 2011 to April 2012

west corporation - Pensacola, FL

Effectively managed a high-volume of inbound and outbound customer calls. Answered a constant flow of customer calls with up to 25calls in queue per minute. Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Accurately documented, researched and resolved customer service issues. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Managed high call volume with tact and professionalism. Acted professionally and patiently when addressing negative customer feedback. Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.

Met or exceeded service and quality standards every review period. Developed all process controls and metrics for daily management of the Call Center. Front Desk Rep

Laquinta Inn - Pensacola, FL

October 2009 to March 2011

Greeted and welcomed all hotel guests with a smile. Processed 20 reservations per 8hrs.

Executed an average of 30 prompt wake-up calls each morning. Processe 50 telephone and walk-in reservations per 8hrs.

Escorted guests to their assigned rooms, including transporting their luggage. Reviewed account information and charges with guests during check-out. Collaborated with maintenance and housekeeping to assure guest satisfaction.

Resolved service-related problems in a timely manner. Verified that personal and payment information on guest accounts was accurate and complete. Solicited feedback through questionnaires to evaluate levels of guest satisfaction. Developed departmental objectives, work schedules, budgets and policies. Updated team members about changes in hotel products, services, pricing and policies. Delivered messages, mail and packages left for guests and hotel facilities in a timely manner. line assembler

Modex - Milton, FL

January 2008 to January 2009

Received and correctly processed both written and verbal instructions, prints and work orders. Obtained appropriate tooling and fixtures.

Made and revised set ups on test strands previously calibrated by other staff. Inspected and tested components, assemblies and power tools. Disassembled, reassembled and corrected changeover. Repainted and precisely touched-up components and assemblies. Repainted and precisely touched-up components and assemblies. Built containers and pack parts in accordance with detailed packing specifications. Verified part numbers and placed parts in appropriate shipping containers. Maintained counts and lifts, shifts and stocks materials and parts. Recognized and reported defective material and equipment to shift supervisor. Education

High School Diploma

Pensacola High School - Pensacola, FL

2004

Skills

• Tractor-Trailer

• Phone Etiquette

• Driving

Certifications and Licenses

CDL A

Additional Information

Skills

Trusted key holder Quick learner

Creative problem solver Strong client relations

Exceptional communication skills Multi-line phone talent MS Windows proficient Credit card processing

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