Customer Service Support
Resume:
MOHAMMAD ALTITI
***.******@*****.*** 240-***-**** United states, MD 20704
Summary
Reliable Business individual & Sales, Customer service expert, knowledgeable about industry trends and current offerings. Brings thirteen years of experience and focus on continuous professional development and
Customer-oriented, strategic-thinking with ten years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Highly persuasive professional known for exceeding targets.
Skills
Sales & Marketing
Quality Assurance
Qc & Medical Auditing
Call Center Operations
Customer support needs assessment
Inside and outside sales
Team member motivation
Staff training and motivation
Conflict resolution
Active listening
Sales and market development
Cost management
Sales tracking
Customer Relationship Management (CRM)
Experience
Stallion Company
Assistant Manager-Sales
Arabia company
Operations Manager
04/9 - 11/2020
Growth and hit sales targets by successfully managing the sales team
Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
Present sales, revenue and expenses reports and realistic forecasts to the management team
Identify emerging markets and market shifts while being fully aware of new products and competition status
Managing the team and influencing them to achieve the goals
Recruiting
Customer service
Sales
Customer service
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Conducted performance reviews providing coaching and feedback to benefit both company and employee.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Delivered positive customer experiences by implementing effective quality assurance practices.
Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
Improved morale and management communication by creating employee recognition and rewards practices.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Jerusalem Insurance Company
Assistant Manager
02/2018 - 04/2019
Sales
Customer service
Filed and submitted insurance claims.
Double-checked and reviewed documentation for denied and accepted insurance claims.
Researched coverage and premium options and supplied clients with best coverage available for individual needs.
Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
Verified policy holder data, including age, contact number and physical address.
Complied with confidentiality regulations in handling customer information.
Checked documentation for appropriate coding, catching errors and making revisions.
Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
Updated all patient and insurance data regularly and carefully inputted changes into company’s computer system.
Corresponded with insurance customers and agents to obtain or relay information on account status changes.
Handled modification and updating of policies.
Examined claims, records and procedures to grant approval of coverage.
Private Practice
Medical Supply Salesman
05/2014 - 09/2017
Acquired new customers and identified unique needs to deliver relevant products.
Gathered information from clients to create solutions that achieved business needs and desires.
Generated strong professional networks locally to initiate and foster profitable customer relationships.
Offered coupons and special deals to increase quantity of customer spending.
Networked with customers to increase referrals and boosted new client sales.
Drove sales through development of successful promotional strategies and product placement.
Trust International-Cyprus
Assistant Manager
08/2014 - 03/2017
Set up potential client contacts, cultivated relationships and followed through on service needs.
Analyzed market data to assist goal setting and decision making.
Worked with current clients to assess needs and develop improvement plans.
Met with local business and community organizations to develop leads and generate business.
Contacted potential customers via telephone and email.
GIG- gulf insurance group
Senior Medical Officer
10/2010 - 08/2014
Customer service
Oversaw day-to-day practice functions, including delivery of patient care, medical and administrative staff and business activities.
Improved clinical quality by analyzing performance metrics, patient outcomes and delivery of care.
Wrote policies and procedures to establish medical and administrative best practices.
Managed administrative functions like cost management, utilization reviews, quality assurance and medical protocol development.
Trained staff to ensure compliance with local, national and federal requirements.
Developed filing systems to improve patient records management and compliance with HIPAA and related confidentiality guidelines.
Education and Training
University of Jordan
Bachelor of Science
01/2010
Master’s degree of Management Sales& Marketing -University of Maryland-USA- UMD
Languages
English:
Professional
Arabic:
Native/ Bilingual
Accomplishments
Promoted to Operations Manager within a short period of time.
Received award for customer service recognition and works well with the other team members.
Developed relationships with a lot of new clients and typically exceeded sales goals by
Certifications
Licensed of American Board of Nursing
Master degree of Management – Marketing
Enrolled in a Quality auditor certification
Data Analysis
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