Service Representative Receiving Clerk
Resume:
KETISHA
ALEXANDER
SENIOR SHIPPING AND RECEIVING CLERK
PROFILE
Senior Shipping and receiving clerk
with over 5 years of sales and
customer service experience. 5 years
proven new business development
and leadership experience.
CONTACT
PHONE:
EMAIL:
********@*****.***
HOBBIES
Scuba diving
Fishing
Swimming
Ice skating
Hosting events
EDUCATION
University of the West Indies. Kingstown, Saint Vincent and the Grenadines
August 2019 – April 2024
Pursuing Bachelor’s degree in Financial Management Runnymede Collegiate Institute. Toronto, Ontario
September 2000 - 2003
Ontario High School Diploma
WORK EXPERIENCE
Clear Harbor, Learning Logistics Coordinator
October 2022 – Present
• Assign training classes to classrooms and trainers using class manager in collaboration with WFM/Forecasting and HR
• Communicate trainer assignments to key stakeholders for each Client and LOB based on training roadmaps and track trainer assignments weekly
• Track and report training events including new hire, cross- training, and recursive training
• Plan and manage training room use including trainer assignment, workstation count required, training supply stock, and functionality of training equipment
• Plan and schedule trainer development workshops and track trainer certification progress
• Coordinate approved trainer travel to ensure people are in the right place at the right time
• Partner with reporting teams to source class performance data
• Measure and report training class results using key performance indicators, quality data, and learner reaction surveys
• Coordinate focus groups, pilot feedback, and conduct surveys to gather data for reporting
• Attend line-of-business meetings to provide coordinator support and insight to business leaders
• Coordinate with the trainers to communicate daily attendance, class performance and other status reports
• Manage testing portals including reporting assessment results by line of business
• Manage training technologies and login processes with technical personnel in partnership with trainers
• Partner with HR to plan and coordinate new hire orientation
• Coordinate learner logins to internal systems, client systems and portals
• Report weekly to senior leadership on key performance indicators
• Manage and report on client billable training hours for new hire and recursive training
Coreas Hazells Inc, Senior Sales and Customer Service Clerk June 2016 – September 2022
• Created and edited shipping documents
• Monitored and updated cargo inventory
• Troubleshooted logistics issues such as damaged and missing packages
• Trained and supervised new employees as the team leader
• Prepared monthly sales reports, sales itinerary, new business activity updates and monitoring and updating of the market plan
• Solicited and secured new business opportunities
• Evaluated customers’ needs and made recommendations to enhance premium pricing and enhancements to bottom line profits for the company
• Reconciled cash taken and maintained financial and administrative systems
• Balanced the accounts receivables
• Performed sales visits regarding maintenance, targeted and newly assigned accounts
• Provided prompt and efficient customer service and solved problems related to allocated accounts
Dipcon Engineering Services, Administrative Clerk and Procurement Officer
March 2014 – February 2015
• Sourced building materials and office supplies
• Negotiated discounts and maintained good business relationship with all suppliers
• Documented communicative actions, irregularities and materials leaving the office
• Ensured all invoices were paid in a timely manner
• Greeted visitors, answered and directed telephone calls Ins & Outs, Supervisor
January 2013 – August 2013
• Packed sandwiches and pastries in warmers
• Prepared and served tea and coffee
• Processed payments
• Monitored merchandise inventory and re-ordered when stocks were low.
• Monitored product expiration dates and removed and restocked when necessary.
SKILLS
REFERENCES
Professional references
1. Dipcon Engineering, Office Manager
Mrs. Bronte Singh
2. Coreas Hazells Inc, Shipping Manager
Mr. Paul Delves
Character references
3. Relationship: Coreas Hazells Inc Customer
Ms. Roleza Samuel
4. Relationship: Coreas Hazells Inc Customer
Mr. Mac Thomas, Community College Lecturer
* You are permitted to contact the references above. I am unable to list my current employer as a reference, as I am still employed. 100%
70%
98%
98%
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98%
English
speaking
French
speaking
Microsoft
Office
Counter
Point SQL
Leadershi
p
Conflict
resolution
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