District Manager Train Crew

Trudy Waterstradt

Cell: 352-***-****

Foley, AL *6535

Email: *************@*****.***

Objective

Utilize my skills that I have developed as a multi-unit leader to develop people thru training systems, and implementation of operational systems and processes to improve unit level operations in order to provide outstanding customer service which in turn leads to increased profits.

Experience

Buc-ees – Food Service

May 2023 – present

Assist customers at bakery counter

Make, bake, assemble goods to sell

Stock food areas with fresh items

Orange Beach Police Department – Communications Officer

Sept 2022 to April 2023

Answer radio calls from officers and provide information

Answer phone calls from citizens and create calls to officers

Enter warrants, cancel warrants, and update info.

Dispatch calls to officers

Look up information from NCIS, enter into CAD

Take calls from non-emergency line & 911

Famous Footwear – Management Team

July 2022 to Jan 2023

Assist customers with shoe and accessory choices, cash control, cleaning and stocking

Open and close store, ship home delivery items.

Sam’s Club – Manager of Membership Sales and Training

Feb 2022 to May 2022

Train associates on how to upsell to Plus memberships and Sam’s Mastercard

Drive results in overall memberships inside and outside club

Target – Team Leader

May 2021 to Feb 2022

Manage Starbuck, Pizza Hut and Food Avenue along with manage shifts in store. Hire and train crew for cafe, order supplies, schedules, and inventory mgt.

Dairy Queen-Fourteen Foods, District Manager

Nov 2020-April 2021

Lead several Dairy Queens in staffing, financial management and training.

Steritech – Food Safety Specialist

May 2017 to June 2020(Covid Lay off)

Audit clients for food safety compliance and brand standards if client specific.

Bay District Schools – Substitute Teacher

Sept 2016 to May 2017

Sub in for teachers in the regular school programs and for the after school program Bay Base.

KFC - Divine LLC, District Manager

Nov 2016 to Jan 2017

Supervise 7 KFC restaurants to increased profits, hiring, training, and build capability of mgt teams.

Popeyes – Norsco Management, District Manager

July 2016 to Sept 2016

Lead 3 Popeyes, staffing, training, and financials

Sonic Drive-In District Manager

Dec 2012 to July 2016

Lead 7 Drive-ins to increased profits, stabilize management teams, and market the Sonic Brand.

Turned sales to positive growth thru fund raising events, joined Chamber among other events.

Opened 1 new Sonic in 2015.

Temporary Election Deputy

June 2012 to Dec. 2012, Bay County Supervisor of Elections

Administrative duties include answering questions from voters, updating voter information, doing mailing of information, ballots and phone bank for elections.

District Manager

2010-2012, Burger King-Strategic Restaurants

Turn around financials & speed of service for six 24hour restaurants.

Improve cost of food, labor, and turnover vs. prior year and budget

Improved customer satisfaction measures

Market Coach

2009-2010, GGG Foods Inc., KFC Franchisee

Turn around financials for 6 restaurants & recruit new mgt.

Improvement of food cost, labor & sales vs. prior year

Increased customer satisfaction scores

Area Coach

2007 - 2009, KFC Ocala Area 6 restaurants in rural area.

Train and develop management teams for 6 restaurants.

Financial responsibility for 6 restaurants.

Deliver on overall customer experience.

Implementation Coach

2003 - 2007, Yum Brands & KFC, Multi-branding

Train management teams on co-brand (certified in LJS, A&W, KFC, Taco Bell & Pizza Hut)

Support opening of Multi-brand restaurants, company and franchise, entire US

Training Leader

1998 - 2003, Pizza Hut, New Mexico and Dallas/Fort Worth/ Wichita Regions.

Teach and implement core training programs

Conduct new product rollouts

Assisted in new unit openings

Area Coach

1994 - 1998, Pizza Hut, Santa Fe – NM.

Developed Management teams to operate restaurants

Overall financial controls of 10 units

Opened 2 new restaurants

Division Training Instructor

1993 - 1994 Pizza Hut, Phoenix - AZ

Implementation of classes and programs for Phoenix, AZ; Las Vegas, NV; and

New Mexico. Territory was over 200 units.

Product and computer rollouts

Restaurant General Manager – Pizza Hut

1985 – 1994, Antigo, WI and Phoenix, AZ

Took challenged restaurants and made them profitable.

Responsible for P&L accountabilities and people development.

Education

University of Wisconsin - Platteville, Platteville – WI.

1980-1985

Bachelor of Science – Speech Communications/Public Relations.

Kappa Alpha Sigma Sorority, founder of Agriculture Communications Club,

Women’s field hockey and Tau Kappa Epsilon Little Sister.

Special Projects

Project Leader - National Leadership Conference Pizza Re-certification,

2002 & 2003. Coordinated product, equipment, supplies, and work duties to

accommodate 20 kitchens for 700 people over a 2 day period.

Project Team Member on EXPERT Service Training Program 2002.

Wrote numerous training plans and coordinated this training of RSC

employees and international staff in local restaurants.

Trained new Implementation Coaches for KFC Multibrand team 2004-06.

Assisted in creation of improved systems for Multibrand tracking of new restaurant openings.

Certifications/

Awards

Human Resource Development – 1991, Phoenix Region

Managing for Productivity - 1992, Phoenix Region

Restaurant General Manager of the Year – 1992, Phoenix Region

Presentation Fundamentals – 1994

Area Manager University – 1995

Area Coach “Warrior” Award – 1995, New Mexico Region

High Impact Coaching I & II and Trainer certified – 1997/98

National Pizza Hut Trainer of the Year – 2001

Multi-Brand Leadership class – 2003

Building a Great Restaurant Roadmap – 2003

Brand trained and certified in A&W, KFC, Long John Silver’s, Taco Bell, and Pizza Hut Express – 2003

Implementation Coach “Rookie of the Year” for 2003.

Leading Multiple Restaurants Class – 2004

Multibrand Engineering Helping Hand Award – 2004

Confronting Conflict Constructively class – 2005

Multibrand Engineering State of Mind Award – 2006

Cambridge “VIP” Who’s Who Member – 2009

Human Resources People Star Award, Sonic Restaurants Inc, 2016.

Serv Safe Instructor & Proctor 2016 to present

CP-FS Certification (Certified Professional-Food Safety) 2017

World Class Service Award – Steritech 2018

Volunteer Bay County, FL- Sheriff Search and Rescue 2015-2021

Certificates: Criminal Justice Information Systems Security Awareness Level 2

FEMA Emergency Management ICS 100; ICS 200, IS-00700, IS00800.b

Response and Understanding a Death – Accreditation Missouri POST #15299

Volunteer Bay County, FL - Council on Aging- 2020

Serv Safe Proctor Certified – ANSI

NCIC Certification - Jan 2023

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