Customer Service Dollar General

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

EDUCATION

Debbie Ruiz

'e> Clermont, FL 34756 \! 407-***-**** -',I ***********@*****.*** Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Disciplinary Enforcement . Recruiting and Hiring

Inventory Tracking and . Policies and Procedures

Management Retail Merchandise Quality

. Customer Inventory Management Service . Outstanding Standards Communication Skills Team Leadership Verbal and Written

Store Opening and Closing Communication

. Procedures Staff Management Profit Management and Loss Training Time Management Leadership

Performance Monitoring and

Evaluation

STORE MANAGER 0812010 to CURRENT

Dollar General I Clermont, FL

• Managed inventory control, cash control and store opening and closing procedures.

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Completed point of sale opening and closing procedures. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation. Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements. Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.

ASSISTANT MANAGER 0412007 to 0812009

Ross Dress For Less I Casselberry, FL

Enhanced employee management by developing schedules, tracking time and administering payroll.

Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer. Taught employees how to collaborate on daily job tasks and achieve service targets.

Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication. Coordinated with General Manager in different operational issues and promotional activities.

Developed and maintain operational guidelines fo:r staff. Maximized profits by reducing waste in payroll administration and increasing sales.

Business

Emory Careers, Puerto Rico

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