Fozia M. Abdillahi

****, **********, ******* 613-***-**** • adw8mu@r.postjobfree.com

EDUCATIONS

**** ** ******* ********* ********* – La Cité Collégiale

Real Project :

-National Payroll Institute Crisis Management (2023)

-Université Dans la Nature Special Event (2022)

-Oasis Centre des Femmes Project Management (2022

-Organisme Tremplin Project Management (2022)

-Be Leaf Plant Marketing (2021)

2017-2018 Prairie View school of photography

2014 Administrative Assistant Certificate

École des adultes Le Carrefour, Ottawa

2012-2014 High School Diplôma

École des adultes Le Carrefour, Ottawa

2009-2011 ESL (English as a Second Language)

St Patrick Adult School, Ottawa

OTHER TRAINING

2015 Employment and Career Development – Manitoba Start, Winnipeg

2014 Certificates: Workplace Hazardous Material Information System (WHMIS), Workplace Health & Safety

Centretown, Ottawa- Community Health Center

2014 Service Excellence, First Aid & CPR Level C, Workplace Health & Safety,

École des adultes Le Carrefour, Ottawa

VOLUNTEER

January to April 2022 French Teacher – FrancoNoir.e

2009 Rideau Canal Festival, July, Ottawa

2009 Center for Family Services, September to December, Ottawa

PROFESSIONAL DEVELOPMENT

Clerk booking line and data entry full time, clinic Vaccine OPH, March 2021 to June 2021

-Entry data information of patient,

-Register and book for the vaccine appointment,

-Verify patient information about eligibility,

-Taking care of unbound and outbound calls.

Clerk Receptionist, casual pool, Clinic Immunization OPH, July 2021 to present

Welcoming public,

Screening question of Covid 19 symptoms,

Give orientation and information about the clinic,

Filling forms,

Keep the place sanitize before and after the public leave,

Technical support customer representative, Cantalk Inc, Mar 2018 to Aug 2019

Take the inbound call,

Take note of the issues the customer is complaining about,

Help the customer with the technical issues, or information needed,

Close the call with proper manners after the end of the conversation.

Team leader (July-October), Customer Service Representative July 2015 to October 2015

Voters Outreach Center, Ottawa

Evaluated employee performances

Assisted with technical difficulties

Conducted outbound inquiries and promotion

Performed regular follow-up and communication with colleagues

Legal clerk administration March 2014 to May 2014

Achille Kabongo Law Office (Co Op work placement), Ottawa

Filed and organized client information for court processing

Answered calls and questions, provided accurate information and courteous service related to client questions and new client intake

Opened files and registered clients for court hearings regarding legal family and immigration matters.

Managed mail reception and classification of legal files.

Booked meetings and ensured follow-ups for appropriate dates and court hearings

French Tutor 2013-2015

Self-employed, Ottawa

Evaluated students and prepared learning plans, testing, evaluation, and program placement for language training in the school system.

Applied teaching and learning strategies for reading and literacy, math and writing skills.

Gathered learning resources for lessons and programs

Communicated strategies and progress to parents for student evaluations and assessments.

REFERENCES

Upon request

SKILLS HIGHLIGHTS

Organized and task oriented individual, self-motivated, demonstrated leadership, innovation as well as creativity int the workplace related to procedures and processes. Reliable and disciplined professional invested in getting the job done, continuous learning invested in personal and professional development related to skills improvement, language, and public service, bilingual, proficiency in oral, written French and English.

Press releases, medias relation, social media campaigns, campaign development, announcement and media kits, creative writing, public service.

Proficiency with computer application (Word, Excel, Access, PowerPoint, Outlook) Hootsuite, Tweetdeck

Social media management: Instagram, Facebook, YouTube, Google, Snapchat, Twitter

Proficiency with computer applications including Windows XP and Microsoft Office suite (Word, Excel, PowerPoint, Outlook)

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