Customer Service Care
Resume:
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LYNNARD SCOTT
**** * **** **, ************, INDIANA, UNITED STATES EXPERIENCE STEFANINI STAFFING
Indianapolis, IN // Customer Care
Communicate any escalated customer concerns to the Account Management team and work together to mitigate any customer attrition
Conduct weekly quality checks on your teams work and manage the feedback process to aid Advisor development and improve service on a continuous basis Improve knowledge of outsourced business partner, to deliver enhanced SLA’s Individual Performance Management,
Manage customer escalations on the highest priority and work with Account / sales manager for solutions and update management
Manage all customer satisfaction initiatives and feedback, and develop strategies, actions and/or activities to improve
Provide assistance to Territory Managers and other employees on matters pertaining to customer care
Work with outside agencies on delinquent placement accounts Your independent work ethic and commitment to providing exceptional customer service will ensure you success in this exciting role
01/2021 – present
GLOBAL RECRUITMENT
Indianapolis, IN // Sales & Customer Service
Assist in the evaluation and pursuit of key accounts sharing tactics and agreeing on sales strategy
Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Improve customer satisfaction and loyalty by building strong relationships with customer accounts
Maintains and updates customer information as necessary Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients Participate in activities designed to improve customer satisfaction and sales performance Provide post order service
Provide quotes
Responds to requests and calls from customers related to client specific programs and products
Responds to requests for assistance and/or possible processing of credit card authorizations Responsible for achieving specific sales business targets and maximizing sales opportunities on each and every call
There is a hands-on component to your role. You’ll learn to use calipers to measure specs on a wide variety of parts, from bearings and sprockets to electric motors and controls, to hydraulic and pneumatic components
To the best of abilities, provide technical product support Tracks call related information of each call received for auditing and reporting purposes Work with and support outside sales personnel and efforts pertaining to the development of 02/2019 – 01/2021
UPGRADE TO PREMIUM TO REMOVE WATERMARK
prospective and developed customers
AMERICALL
Merrillville, IN // Sales & Customer Service
Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Improve customer satisfaction and loyalty by building strong relationships with customer accounts
Participate in activities designed to improve customer satisfaction and sales performance Prepare complete and accurate work and update customer file Responds to requests and calls from customers related to client specific programs and products
Responds to requests for assistance and/or possible processing of credit card authorizations There is a hands-on component to your role. You’ll learn to use calipers to measure specs on a wide variety of parts, from bearings and sprockets to electric motors and controls, to hydraulic and pneumatic components
To the best of abilities, provide technical product support Tracks call related information of each call received for auditing and reporting purposes Up-sells to customer upgrades as necessary
Tracks call related information of each call received for auditing and reporting purposes 02/2014 – 02/2019
PECO
Chicago, IL // Lead Automation Engineer
Act as the main contact to IS/IT organization and to collaborate in joint global projects. Define the scope of automation projects (define the system architecture, specify the physical hardware and exchange of information)
Automate, facilitate, manage workloads in internal and external clouds Co-develop solutions with the development teams
Communicates summarized information about test plan and execution activities occurring in shared integrated environments to all impacted groups, and provides proactive management of shared and conflicting test plans for all projects assigned Demonstrated collaboration on project teams and interaction with project managers, business and functional analysts, developers and the business community directly related to quality assurance responsibilities and roles. (7 years)
Develop a life cycle strategy and guarantee the data integrity of all implemented systems Develop and execute strategic initiatives for long-range planning and lifecycle management for various Automation platforms
Develop global automation/engineering standard processes, policies, procedures and implement a common automation standard on a global level starting from the line/machine level up to the MES level
Develop global automation/engineering standard processes, policies, procedures and implement a common automation standard on a global level starting from the line/machine level up to the MES level
Develops automated solutions designed to increase test coverage and improve efficiencies across the organization
Expertise in Selenium with Java/Java Script. Good Knowledge in Java for developing Tools and utilities which enhances the Automation framework Follow up the CAPEX planning (automation site master plan / regional master plan) Knowledge of application software development life cycle concepts, lean and agile best 11/2013 – 02/2019
UPGRADE TO PREMIUM TO REMOVE WATERMARK
practices, environment and configuration management, as well as test management methodologies and practices
EDUCATION ROOSEVELT ACADEMY
Diploma
1987 – 1991
SKILLS Ability to assume back up functions in the event of skills and capacity constraints Able to communicate in English and Mandarin
Ability to assume cross-trained function in the event of low utilization Excellent organizational skills and the ability to multi-task Extremely strong attention to detail
Highly developed sense of integrity and commitment to outstanding customer satisfaction Self-Starter with excellent interpersonal and communication skills Strong communication skills, including active listening Strong communication skills, including active listening (French speaking a plus) UPGRADE TO PREMIUM TO REMOVE WATERMARK
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