RONALD YOUNG

adw8me@r.postjobfree.com 925-***-**** Fairfield, CA 94534

Manager accomplished at staying up to date on current products and market trends. Superb oral and written communication skills. Handles inventory and inventory controls accurately. Functions well in fast-paced environments under short time constraints.

Manage with winning attitude and desire to deliver exceptional customer service. Focused on setting high expectations and raising service standards.

Sales

Management

Training

Budget

Inventory control

Service improvements

Event support

Customer service

Hospitality Services Robert Mondavi Winery - Oakville, CA 05/2022 - Current Provide elevated level of hospitality and customer service. Support hospitality manager in the coordination and execution of special events Reservation & customer service coordinator.

Respond to Tock reservations & customer service inquiries. Provide sales support in the visitor center.

Wine club support and conversion.

Respond to all email and voice mails as it relates to reservation, cancelations, and special requests. Provide excellent guest service while pouring wine for tasting. Describe wines, history of the winery, and awnser any guest questions.

Analyzed customer feedback to provide strategic direction to continuously improve overall rating. Empowered staff to deliver guest service by encouraging and rewarding responsive guest assistance. Wine Manager Total Wine & More - Pleasant Hill, CA 02/2020 - 05/2022 Demonstrated comprehensive knowledge of wines, characters and vintage merits along with detailed knowledge of wines.

Preserved excellent levels of internal and external customer service. Produced sales and productivity reports.

Resolved problems or concerns to satisfaction of involved parties Reconciled daily transactions, balanced cash registers and deposited Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction performance standards. Training and development of associates as it related to selling practices of wine. Responsible for weekly wine tasting for consumer and store associates. Store Manager BevMo! Beverages & More - Fairfield, CA 02/2004 - 02/2020 Responsible for store operations while generating $500,000 in monthly sales. Implemented succession planning by training and developing all associates into leadership positions. Summary

Skills

Experience

Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications. Boosted sales by 20% by cultivating customer rapport and delivering superior customer service. Development of staff members.

Achieved sales quota of by incorporating social media and in store promotions/events Diminished total loss by 20% by implementing effective operational improvements. Sacramento State Sacramento, CA 06/1982

Bachelor of Arts: Business Administration

Education and Training