Administrative Assistant Billing Specialist
Resume:
Angela L. Glover-Moultrie
******.******-********@**.***
************@*****.***
Experience
****- ******* ********** ** ******* Affairs, Charleston, SC
Provides administrative support to the entire Nursing and Patient Care Service Department to include, Nursing Professional Standard Board, Recruiting, HR in processing/onboarding new employees to the facility.
Program and Office Business to maintain quotes and order supplies from larger vendors, train new employees to the functions of the department, analyze, process and distribute data from reports and disseminate to respective managers.
Assist with processing contract employees and obtaining access to onboard contract employees.
2016- 2022 Department of Veteran Affairs, Charleston, SC
Secretary
Provide Administrative support for Deputy Associate Director and Nursing Services.
Schedule Teams for Conference Calls and Arrange conference room scheduling for meetings, scheduling calendar invites, meetings minutes, and maintenance of calendar.
Assist with training others on office procedures and accesses. Secretarial Binder has been implemented so that others will have a guide in the event others vacate the position and will have a road map to follow in the area.
Perform timekeeping for Nursing Service by processing leave, COP, FMLA, submitting proxy for absent employees and audits for payroll department.
Performs minutes for various meetings upon request. Upload various documents to SharePoint
Provide Technical Reviews on Proficiencies, ECF’s and various reports for auditing purposes this ensures employees are receive pay raises, advances in grade to the next level or award incentives, etc.
Route various documents for signatures and approvals officials or department heads.
Provide safe handling of secure documents and ensure that all compliance rules are in place.
Customer Service friendly to Veterans and fellow employees and committed to the highest patient and employee satisfaction.
Support Nursing Professional Standard Board with all board related task, preparing board actions, processing 52’s for promotions in the new HRSmart system formerly WEBHR. Research information for new appointments in Vetpro database for existing and new nurses to verify work, educational and certification experiences along with ONS to verify certification and Nursys.com to verify that licenses are active Within HRsmart any information changes due to name changes, transfers and resignations are also done in this system.
Responsible for ordering office supplies through authorized and approved companies and software: (2237, TSRC, etc.) Request office maintenance through Maximo, IT and other related request through LEAF.
Provided administrative and secretarial support to the management of the Nursing Care Service Line. Use word processing software and printing equipment to create, copy, edit, store, and retrieve a variety of documents and reports.
Able to work with Video Conferencing, Skype, and Zoom.
Process incoming and outgoing materials such as correspondence, reports, memorandums, and other forms of written communication. Performs edits to correspondence, review correspondence for accuracy and completeness, prepares public presentation for various administrative meetings and replies to inquiries.
Schedule appointments, coordinate meetings and schedule conferences maintain the Primary Care conference room calendar. Attend meetings, prepare minutes, and follow up action items with appropriate staff independently.
Answer questions concerning policy and procedures and where to locate them.
Served as the Senior timekeeper for the Primary Care Service Line for those that may be out on leave due to unforeseen circumstances in addition to the three T&L’s of my own. Responsible for accuracy of timecards and for maintenance of resolution of pay period exception and corrections.
Tracks recruitments and advertisements for the clinic management.
I also released to the providers the quarterly reviews, annual leave reviews as well as performance pay goals.
Responsible for the travel packets for those on travel for New Employee Orientation, clinic coverage, CME and various training conducted to and from the outlying facilities as well as other obligations pertaining to VA functions.
Process new employees AAR’s and ensure complete and tracked for completion to process. Maintain a suspense file and track incoming and outgoing documents.
PIV Sponsor & TMS Administrator
2012-2016 Medical University of South Carolina, Charleston, SC
Patient Registration in Rutledge Tower Clinics
Made sure patient demographics were accurate for check in and check out, verified patient insurance.
Scheduled appointments for primary care, ENT, Pulmonary, and Neurology. Primary floor was Rheumatology and Urology and later floated throughout all clinics including Hollings Cancer Center.
Responsible for scheduling labs and radiology appointments
Made corrections in the database to name, social security and date of birth through the Master Patient Index.
2018-Present Greater Zion AME, Awendaw, SC
Secretary
Administrative Assistant to the Clergy of Greater Zion AME which ensures that the programs, funeral and facility fees outside of church hours are secured. Financial Officer of the Steward Board Commission of Finance entails that the bills are paid monthly, the quarterly budget is paid.
Prepare the payroll for employees and contractors bi-weekly. End of year contribution reports for all church members along with W-2 and 1099’s.
Primarily aid the clergy with decision making of revenue for church funding projects, training and development for leadership.
Weekly bank deposits, monthly reconciling of bank accounts and online giving.
2002-2012 Doctors Care, Mt. Pleasant, SC
Customer Care and Billing Specialist
Provided patient registration and supervised the registration staff the last two years of my Doctors Care career.
My duties included making schedules, billing and coding, bank deposits and ordering supplies.
I also scheduled pharmaceutical representatives to come in and explain their products as well as maintain the sample closet to ensure that all outdated were disposed properly.
Handled accounts for various accounts around the Charleston area for pre-employment physicals, drug screens, immunizations recorded before school year and supply DHEC with communicable diseases report as well as school sports physicals.
Proficient in customer service and handling patient accounts on a day to day basis in collecting co-payments, deductibles and retrieving eligibility information from various healthcare insurance sites along with Medicare and Medicaid.
2002-2012 Medical University of South Carolina, Charleston, SC
Patient Registration in the Adult and Pediatric Trauma Unit
My job functions were registration for the ER and the Central Admitting after hours.
Made sure patient demographics were accurate for check in and check out, verified patient insurance.
Made sure patients had proper arm bands and obtained information from police and family members for trauma victims or chest pain patients. Patients that have been transferred after hours made the changes from outpatient to inpatient and made sure valuable were placed in safe places.
Assisted with sending the proper information and bands to labor and delivery after hours through the tubing system.
Education
Strayer University – Health Information 2022- Present
Bryan University - Health Information Management -2014-2016
Benedict College – Criminal Justice - 1991-1994
Wando High School Graduate
References
Johann Herberth, Assistant Chief of Medicine – Veterans Administration
Jayme Hamner, Health Systems Specialist - Veterans Administration
334-***-**** ext. 34058
Valencia Brown, Supervisory Health Systems Specialist – Veterans Administration
843-843-***-****
Valeria Edwards, Patient Advocate - Veterans Administration
Louise Smalls, Primary Care Clinic Coordinator – Veterans Administration
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