Service Specialist Case Manager
Resume:
Xioralys Gallardo Garcia
North Bergen, NJ *****
********.*@*******.***
Motivated Bilingual Administrative/Clinical Leader with 7 years of progressive experience in management and operations. Team player dedicated to helping employees improve their skills and techniques in order to reach larger goals. Visionary behind company operations and strategies. Detail- oriented multi-tasker who thrives in fast-paced environments. Authorized to work in the US for any employer
Work Experience
Supervisor-ER Screening-FT (Evening)
Jersey City Medical Center, New Jersey - Jersey City, NJ May 2022 to Present
• Provides clinical supervision to team members. Responsible for collecting all data related to component operations.
• Meets productivity assignments. Works with Director to recruit/train/evaluate/discipline team members. Prepares POS to restock components of the program.
• Encourages staff development efforts, including orientation, competency, and appraisal reviews. Provides direct clinical services to clients.
• Performs crisis assessments/interventions per team plan. Performs comprehensive assessments and reassessments. Performs comprehensive service plan/revisions. Providing services for Mental Health Population
Mental Health Therapist
Calmerry - North Bergen, NJ
July 2021 to Present
• Establishes positive, trusting rapport with patients.
• Creates individualized treatment plans according to patient needs and circumstances.
• Meets with patients regularly to provide counseling, treatment and adjust treatment plans as necessary.
• Conducts ongoing assessments of patient progress.
• Involves and advises family members when appropriate.
• Refers patients to outside specialists or agencies when necessary.
• Maintains thorough records of patient meetings and progress.
• Follows all safety protocols and maintains client confidentiality.
• Contributes to practice by accomplishing related tasks as needed. CFTSS/HCBS Coordinator
Center for Human Development & Family Services, INC - New York, NY October 2018 to Present
307 West 38 ST, Suite 817 NY, New York 10018 October 2018 to present
• Monitor and evaluate achievement of goals set in the treatment plan
• Consistently provide supervision to enhance clinical skills and job performance of Supervisor and Workers
• Actively pursue professional training needs (for self & those supervised) by participating in education/ training which addresses specific clinical competencies
• Makes referrals to agencies and community resources
• Maintains appropriate case record documentation and statistical reports and prepares other reports in accordance with CHDFS and regulatory practices
• Must ensure that client charts are "Audit Ready" at all times
• Develop and implement treatment plans as indicated and collaborate with all members of the CHDFS team to formulate and implement Plans of Care
• Engage in a variety of therapeutic interventions that include individual therapy, group therapy, crisis intervention, family consultation and discharge planning
• On-going coordination & consultation with Case management to facilitate family engagement & participation
• Initiate interaction and peer consultation as needed with treatment teams to enhance treatment planning.
Senior Social Service Specialist
Clinton Housing Development Company - New York, NY May 2017 to April 2019
554 West 53rd street, New York, NY 10019 May 2017 to April 2019
• Determines clients' requirements by completing intake interviews; determining need for therapeutic medical, psycho-social, and psychiatric evaluations; reviewing therapist evaluations, treatment objectives, and plans
• Monitors cases by verifying clients' attendance; observing and evaluating treatments and responses; advocating for needed services and entitlements; obtaining additional resources; intervening in crises; providing personal support
• Help patients make informed decisions by acting as their advocate regarding their clinical status and treatment options.
• Provide case management (provision of social services, individual counseling/support, group programming, advocacy, resource/referrals), and recreational therapy, planning for Clinton Housing tenant.
• Utilize a variety of engagement and treatment modalities, provide/maintain appropriate documentation and treatment planning, and work collaboratively with fellow staff/psychiatric consultations as deemed beneficial.
Social Worker/ Case Manager
Elm Place - Brooklyn, NY
December 2016 to February 2017
• Communicates in a collaborative way with other ICS staff and members, including engaging in difficult conversations with members and co-workers; utilizes "Coach Approach" communication with ICS staff and members.
• Assesses medical needs, behavioral health, functional abilities, home environment, finances, family and community support, understanding of diagnosis and disabilities
• Participate with other team members in developing and monitoring Member care plans, including participation in care team meetings. Supervise providers for compliance with contractual requirements and care plan
• Identify and prioritize member needs, as well as implement appropriate interventions
• Assist with discharge planning as appropriate. Develops a care plan tailored to meet member's needs, issues and desired outcomes.
• Follows through to ensure that member needs are adequately addressed (obtains prescriptions, makes linkages, provides referral information to the member, monitors member compliance with medical appointments, etc.) Completes follow-up documentation thoroughly and in a timely fashion. Medical Social Worker Supervisor
Americare HomeHealth Services - Ceiba, PR
August 2015 to January 2017
• Evaluate and identify immediate jeopardy to structure an emergency plan for interventions or promoting preventive orientations to attend these cases. Monitored and follow up the patient's welfare and health.
• Mediator in cases that might need to appeal for any family agreement to increment the support in the treatment of the patient. Coordination of medical equipment's and fund raising, as well as Making arrangements for food provision, shelter, and clothing.
• Led social worker training each month and supervised staff of Care Management. Approve all assessment, and court reports.
• Protecting the elders against: Abuse, Neglect and Exploitation. Assure their rights must be protection according to established protocols and applicable laws Providing basic needs and medical support to trauma patients. Creating treatments plans based on the communication between the interdisciplinary team to reach the rehabilitation goal with the patient.
• Facilitator of resources, visiting agencies and community foundations to search for donations of necessity goods to hand them out to patients that are in unfavorable positions.
• Cognitive Behavioral Therapy and counseling between individuals and families to ensure well-being of emotional and psychological health.
Clinical Therapist/Case Manager
San Juan Capestrano Hospital & Treatment Clinic - Trujillo Alto, PR August 2014 to June 2015
• Providing services to the Psychiatric Population
• Holding personal meetings with patients and determining necessary course of action
• Performed assessment on mental health patients through face to face interactions
• Provide Family and Group Cognitive Behavioral Therapies to find the stabilization and learn how to control emotions
• Assisted individuals, couples, and families in overcoming life crisis
• Developed short-term and long-term plan for overcoming crisis situations
• Coordination of clinical services for the post hospitalization of the patient
• Teaching social and other skills to improve behavior and develop self-confidence in patients Social Worker Community Development
Institute for Community Development in Mayagüez & Gurabo August 2013 to May 2014
Gurabo,07017 Puerto Rico
• Providing services to children between ages 2 to 12
• Provide educational orientations of nutrition values and self-esteem to children
• Counselor and facilitator of educational resources
• Provided counseling to children convicted of shoplifting and other crimes
• Investigate claims of physical, emotional, and sexual abuse reported by teachers, other professionals and friends
• Attend to court hearings to make recommendations as to the future of children
• Connect parents with services and resources in their geographic area that would assist them in dealing with their children's behavioral problems.
• Organize group activities and therapy sessions
Education
Doctorate in Health Administration
Capella University - Minneapolis, MN
September 2019 to Present
Master Degree in Direct Service
Interamerican University Metropolitan Campus
August 2014 to June 2015
License in Board of Professional Social Work of the Commonwealth of Puerto Rico
University of Puerto Rico in Humacao - Humacao, Puerto Rico, US August 2009 to June 2014
Skills
• Skilled in working with clients of all ethnic and demographic backgrounds, experienced in service coordination, therapy and assistance for conditions including depression, grief, loss, psychosis, anger management, phobias, eating disorders, substance abuse, as well as family and environmental concerns. Noted for excellent knowledge of and adherence to professional protocol, social work values, and federal/ state regulations. Able to exercise good networking skills and maintain an active list of community resources and social service agencies. Human Resource experience includes recruitment, screening, hiring, implementation of training programs, coaching and motivation of staff, ensuring compliance with minority hiring regulations, management development, and production of comprehensive employee rules and procedures manuals. Communication Well- developed communication skills demonstrated through interaction with clients and colleagues, extensive interviews, production of detailed written assessment reports, and the ability to establish and maintain professional relationships. Bilingual: English and Spanish
• Excellent behavior management and interpersonal skills
• Experience in performing crisis intervention counseling
• High sympathy for people in crisis and passion to help them out
• Flexible, adaptive, and self-confident individual
• Proficiency in office equipment and computer programs such as Microsoft Word, Excel, Power Point, Movie Maker and the Statistical Package for Social Sciences (SPSS) programs.
• Responsible and work under pressure with minimum supervision
• Individual / Group Counseling
• Group Therapy
• Behavioral Therapy
• Recreational Therapy
• Cognitive Behavioral Therapy
• Mental Health Counseling
• Meeting Facilitation
• Intake Experience
• Awards System, Accupoint
• Fundraising
• Statistics
• Motivational Interviewing
• Child & Family Counseling
• Program Development
Certifications and Licenses
Social Work License
Assessments
Management & leadership skills: Planning & execution — Completed January 2020
Planning and managing resources to accomplish organizational goals. Full results: Completed
Case management & social work — Proficient
July 2020
Prioritizing case tasks, gathering information, and providing services without judgment Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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