Administrative Assistant Time Sales
Resume:
Helen M. Kelly
Westlake, OH 440-***-****
Summary
Results driven professional with over 20 years’ experience delivering excellent customer support in retail environment. Equipped with strong business acumen, salesforce competency, leadership, and fiscal management expertise. Determined to contribute positively to attain and exceed sales goals. Committed to improving customer experience and increasing consumer retention. Ability to drive business and implement effective sales strategies to ensure high levels of customer satisfaction. Adept in understanding clients’ needs and goals while cultivating key relationships and partnerships. Excellent communication and interpersonal skills, used to engage with clients, colleagues, and industry specialists.
Areas of Expertise
Client Relationship Management
Team Leadership & Training
Product & Service Knowledge
B2C Sales Operations Management
Conflict Resolution & Negotiation
Cash Handling & Budget Control
Cross Selling & Upselling
Inventory Management
Customer Success Plans
Accomplishments
Received top part time sales performer award with increase of 50% in sales within six months.
Consistently delivered excellent sales and client relations, elevating customer experience and satisfaction.
Increased production by 50% within five months of employment as Discharge Analyst.
Professional Experience
Giant Eagle Supermarket, North Olmsted, OH 2006 – Present
Customer Service Cashier Sales Trainer
Demonstrate friendly demeanor and positive attitude when communicating with clients. Provide general customer service duties such as performing in checkout lines at the front end of grocery store. Complete customer transactions by scanning items, processing payments, applying coupons and promotional codes, and issuing receipts and change. Stock products and perform cleaning responsibilities.
Awarded Top Salesperson in Ohio region for obtaining the most donations to Cleveland Food Bank.
Trained new Cashiers, boosting their skills and product knowledge necessary to perform tasks.
Tops Supermarket, Columbia Road Westlake, OH 2000 – 2007
Customer Service Cashier
Greeted customers entering the store. Cross-sold products and introduced new ones to clients. Scanned goods and ensured pricing is accurate, secured payment, managed transactions using cash registers, issued receipts, and placed groceries in bag. Resolved customer complaints, guiding them while providing relevant information. Tracked transactions on balance sheets and reported any discrepancies. Handled merchandise returns and exchanges. Maintained clean and tidy checkout areas.
Delivered exceptional customer service, achieving high levels of client satisfaction.
Key Corporation, Cleveland, OH 1994 – 2007
Community Bank Finance Administrative Assistant
Performed various tasks including managing executive calendars, maintaining office supply cabinet for Finance Associates, planning itineraries, and distributing mails. Leveraged Ariba system to prepare expense reports and purchase office supplies. Processed incoming invoices and dispatched to Accounts Payable. Coordinated meetings and conference calls, recorded attendance and time for finance associates, and supported Chief Financial Officers and staff members with ad-hoc duties.
Assisted with planning and moving 67 personnel to 12th floor, assigning space, filling, and storage adequacies for managers and other staff members.
Successfully arranged all incoming reports from 12K retails employees, distributing to relevant staff members.
Developed and implemented effective disaster recovery strategy for 12 business units, successfully certifying them within period of six months.
Created and maintained regional shared distribution list (electronic mail) for Retail Performance Analysis departments and Retail Incentive Compensation, facilitating prompt communication to approximately 1200 Key Centers.
Additional Experience
Society Corporation (KeyBank) Administrative Assistant, Future Unlimited Staffing Agency, Parma, OH
Operations Department Secretary, Cleveland – Cliffs Inc., Public Square, Cleveland
Sales Associate, Dillards Department Store, Rocky River, OH
Discharge Analyst Medical Secretary for Obstetrics, Fairview General Hospital, Cleveland, OH
Education & Credentials
Executive Assistant Associate Degree
Bryant & Stratton Business College, North Olmsted, OH
Business/Commerce
Ursuline Academy of Sacred Hearts, Cleveland, OH
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