Administrative Assistant Customer Service
Resume:
Melody Rutman
FairLawn, NJ ****0
***********@*****.***
Summary:
More than 20 years of progressive and comprehensive experience with various Specialty and Big Box retail stores. Broad based achievements in operation problem solving, customer relations and loss prevention. Resourceful and articulate, project and results oriented with strong interpersonal skills.
Experience:
GROUP USA (2009 – Present)
District Manager
Responsible for Company’s highest performing district. Developed a team of (store, sales) managers who achieved the established financial plans, sales goals and customer service objectives.
• Assisted in obtaining, testing, and training of new payroll system
• Assisted in testing and training of new POS system
• Ensured that each Store Manager and team member have the right knowledge to drive the business and develop their own teams while working according to the company strategy and guidelines
• Ensured that the stores within the district have solid store operation routines that contribute to maximizing sales, efficiency, and profit.
• Managed and executed recruiting, onboarding, training, and developing within the district to build retention and reduce turnover
• Set up filing system and inspected each store to ensure appropriate maintenance of system
• Promoted people from with the district to corporate positions. THE AVENUE – UNITED RETAIL (2006 – 2009)
District Manager
Responsible for driving sales with the ability to evaluate and identify business opportunities to improve sales growth and customer service. Networking, recruiting, interviewing, selecting, training and hiring of all management level candidates within district. Ability to forecast and analyze business trends and function within payroll, shortage and controllable expenses in order to maximize district performance and profitability.
• Responsible for Corporate area district consisting of 13 stores
• Received recognition for highest database and e-mail
• Assisted Region in winning credit contests (won a trip to Paris)
• Responsible for Company floorset store
• Hired, trained and promoted DSMIT from within district LITTLE ME (2004-2006)
District Manager
Responsibilities included but not limited to; reviewing stores selling reports to analyze business and communicate merchandise needs to buying office, insuring appropriate merchandise and capacities, budgeting and controlling yearly payroll and sales, full P&L responsibility, developing appropriate merchandising strategies to drive sales, hiring training and development of store personnel, inventory control, LP and customer service. Working with mall management on marketing for each store.
• Highest volume district
• Increased sales within the Northeast Area, while Company was trending down
• Trained Managers on knowledge and use of matrix information (i.e., UPT, ADS, conversion, stock to sales info, etc.)
• Achieved best in Shrink results bringing the District from over 3.75% to below Company average at 1.0%
• Responsible for Customer Service presentation at Company meeting in 2004 TOMMY HILFIGER (2002 – 2003)
District Manager
Responsible for driving sales, attending, and participated in corporate merchant meetings to discuss promos, M/D’s and merchandising strategies, hiring, training and development of management personnel, inventory levels, shortage control and customer experience.
• Third highest volume district at $35,000,000
• Achieved every bonus for the first 8 months with the Company (sales, shrink, payroll control)
• Created, with Florida DM, the Sales Leader position
• Promoted two Assistant Managers to Store Managers and one Store Manager to GM
• Opened first Tommy Kids store within the Northeast ANNIE SEZ – BIG M INC. (1998-2002)
District Manager
Responsible for driving the sales, profit, expense control, hiring, training and development of management personnel, merchandise presentation, inventory levels, shortage control and customer service.
• Full P&L, operations and merchandising responsibility for 13 stores with a volume of
$32,000,000
• Worked very closely with RM and merchants on floor sets for distribution to all stores
• Created Area Manager position. Promoted two people within District to Area Manager
• Trained and held Managers accountable for matrix information to help drive sales
• Instrumental in bringing the Stamford, CT store from a non-performing store to achieving double digits on plan
Skills. Knowledge and Abilities:
• Excellent managerial skills
• Great communicator
• Professional and friendly
• Good computer skills
• Organized
• Good Listener
• Hard worker
• Meet and exceed expectations
• Provide great service to all clients
• Hands on approach
• Problem solver
• Ordering and supply control
• Training and development of staff
• Events administrative assistant
• Ensure a prompt response to customer requests
• Participate and disseminate information from weekly Director meetings
• Work close with Corporate heads with open communication
• Analyze critical issues, trends and root cause and identify the solution that best address them.
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