Mail Clerk Service Advisor

SHARON GROSVENOR

** ***** ******* **. *************, GA 30046 Cell: 301-***-**** *****************@*****.***

SUMMARY

A highly Motivated and Experienced Professional with a Team Spirit involved in Decision making.

Excellent Oral, Written Communication with Multi-Tasking Skills.

Well Organized and Detail-Oriented.

EXPERIENCE

Muni & Stars, Lawrenceville, GA 30043

Personal Care Assistant

2023 to Present

●Assist with maintaining personal hygiene by bathing, brushing their hair and teeth or applying skincare

●Responsible for housekeeping duties such as cooking, cleaning, washing clothes and dishes and running errands.

Acura Carland Satellite Blvd, Duluth GA 30096

2022- 2023

Service Advisor

Nissan of Bowie, Bowie MD 20716

2019 - 2021

Service Advisor

Pohanka Volkswagen, Capitol Heights MD 20743

2017 - 2019

Service Advisor

●Greet Customers and consult with their vehicle service needs

●Identified Customer Vehicle service care and Manufacturer's Warranty specifications

●Schedule and Managed Service Appointments and Service Estimates

●Addressed and resolved customer complaints

●Prior experience in Automotive Service writing

●Working knowledge of basic Car functions, Characteristics and Operations

●Ability to read and interpret documents such as Safety rules, Operating and maintenance instructions and procedural manuals

●Basic MS Office knowledge, Computer software, Internet proficiency and General mathematic skills

●Close tickets when customer pays

●Count Cash drawer and log to insure it has the correct amount

●Collect customer cash, credit cards and electronic check payments

●Post all payments and refunds, deduct petty cash and cash refund correctly

●Make copies of log sheet for cash, credit cards and electronic check payment

●Close tickets when customer pays and picks up vehicle

●Make sure cash and checks balance before they are dropped into the safe

Auto Zone, Laurel, MD 20707

2014 - 2016

Parts Sales Manager

●Inventory the #10 store in Auto Zones Chain of 5,465 stores

●Responsible cash management for the branch

●Managed a team of 3 Cashiers, 4 Sales Rep

●Prepared daily manager reports that impacted store Inventory

●Met daily sales goal of $10,000 plus

Kenilworth Foreign Car Parts, Fairmount Heights, MD, 20743

2006 - 2013

Office Manager

●Managed data system on Hollander and Rapid Dealer Reporting Site in order to track car parts

●Created and tracked status reports daily

●Corresponded with customers on car status and answered all necessary questions

●Daily entered and sold parts from inventory sales $1,200

●Provided Superior Customer Service

Aspen Systems Corporation, Annapolis Junction, MD, 20701

1996 - 2006

Mailing Services Team Leader III

●Trained staff in collating various materials, building packets, creating binders placed into inventory

●Managed 20-30 Mail clerks on a daily on special projects managed teams of 50-100

●Completed Daily totals of 50,000 mailings monthly and conducted quality control on all work

●Converted and organized files into PDF format and maintained weekly services workload availability

MILITARY

1985 - 1991

Army National Guard

PFC 1st Class, Administrative Special Training, Honorable Discharge

●Performed mail clerk and administrative duties

EDUCATION

Certificate in Office Computer Application, Office Computer Specialists Program, TESST Electronics &

Computer Institute, Hyattsville, MD

Certificate, U.S. Army National Guard, Fort Jackson, South Carolina

High School Diploma, Charlotte Amalie High School

RELEVANT SKILLS

Microsoft Office Suite

Contact this candidate