IT Consultant & Technician

Avenue,AZ ***** 623-***-****

adw8j0@r.postjobfree.com

STEPHEN K. MATHENGE

Profile Summary:

Results-driven professional with diverse operational experience in both IT development and business intelligence analysis. Repeated success directing IT projects from inception to execution, strategically allocating resources and delegating tasks to achieve on-time, on-budget delivery. Expertly manage technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence. Process improvement champion with a history of implementing new procedures and technologies to strengthen security posture, enhance operational efficiency, and control costs. Strategic Planning

Resource Allocation

Effective Communication

Team Leadership

Strengths & Expertise:

IT/ICT Consultant & Technician PeaceNet Isiolo, Peacelink Isiolo, Safer World Provided technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via helpdesk system, telephone, and remote support tools. Performed security administration functions for user, data, and remote access.

Performed troubleshooting, repair, and maintenance of computer systems, hardware, peripherals, and telephony. Analyzed system requirements to efficiently isolate and resolve a wide array of technical issues. Participated in large-scale upgrades and installations. Reviewed IT networks according to client requirements to determine and rate overall effectiveness and efficiency. Combine IT analysis with review of business and marketing methods to create comprehensive strategy for improving productivity and profit margin.

Communicate effectively with clients, suppliers, and industry professionals to maintain complete and current working knowledge.

Collect and analyze data using calculations, graphical projection models, and other methods as necessary to understand current operations and determine areas for improvement.

Testing & Troubleshooting

Project Lifecycle Management

System Administration

Vendor Relations

Business Continuity

Data Backup & Recovery

Agile Framework

Product Development

Data Entry Assistant PSEI Kenya

Professional Experience

Other Experience

Technical Skills:

Languages: C, C++, JAVA, JAVASCRIPT, VB, HTML, SQL Platforms: Windows XP, 98/95, 200, NT, Windows Server200, Windows Server 2008 Concepts: Networking, Operating Systems, Network maintenance, Programming Program & Tools: MS Office, ATM, POS, MPESA, Mobile Banking Radio Producer & Programs Director Isiolo FM

Ensured the smooth functioning of all the on-air shows checked that the shows are carried in accordance to the network policies.

Developed, enhanced, and advanced specific story ideas and concepts both in daily productions and for long term planning. Proactively identified, selected and booked business-related content and expert guests; oversaw those assisting with guest bookings.

Participated in creative meetings to brainstorm ideas, select programming content and delegate work assignment. Reviewed the channel's monthly listening area demographics to take appropriate decisions on the show formats, and devising plans to attract high percentage of listeners/

Assistant Database Administrator IPEI Tech Solutions LTD Collected data and information, reviewed and scanned documents, and maintained and updated large databases. Collaborated with colleagues on the optimization of databases, produced weekly summary reports, ensuring the accuracy of all data.

Performed regular backups, completed professional presentations, graphs, and tables; monitored user access and maintained security.

Developed and implemented new data protection processes and procedures and pro-actively participated in weekly team meetings with managers.

Ensured the efficient functioning of ATM services, mobile banking, POS services, and Mpesa services. Education

Association of Business Managers and Administrators (ABMA) College - Jomo Kenyatta University of Agriculture and Technology

Diploma in IT and Professional Computing

Metropolitan College, Kenya Diploma in IT

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