Customer Service

Technical Support

Troubleshoot

Project Management

Business Process

Data Entry

Computer System

Database

Software Development

Desk Support UAT

AWS

Management

Leadership

Sales and Marketing

ANTHONY M. NYAMAI

A multi-skilled IT specialist with good all-round supervisory and technical expertise. I have a career spanning over 7 years. My expertise focuses on ICT Management, Network Administration, Full Project Life Cycle Management, Human Capital Management, Sales and Marketing, Account Relationship Management and Operational Management. With over 4 years of experience managing IT operations, I have developed and mastered IT expertise as well as in sales and marketing. Moreover, I have a powerful blend of technology vision, technical consultancy and business acumen results in consistent development of powerful business strategies supported by cost-effective and high-performance IT infrastructures. My goal is to secure a position where my management and robust IT, technical, sales and marketing experience will be utilized in leading an organization, contributing business value by developing and executing a strategic, while leading the from to achieve measurable business results.

Contact Info

P.O. Box 3982 00100,

Nairobi

074*******

anthonynyamai72@gmail.

com

Skills

Employment History

Information Technology Consultant Feb 2019 - Present Spacenet Connections Company Ltd - Nairobi, Kenya

• Active Directory, Office 365, Google Apps Administration

• Carrying out requirements definition and analysis.

• Developing and managing new business sales plan.

• Preparing quotations and proposals.

• Building customer sales relationships.

• Attending technical pre-sales meetings.

• Planning, design, and implementation of Cloud, IoT, M2M, SD-WAN, and Communication solutions.

• Providing strategic business and technology planning.

• Developing product line planning and management.

• In charge of capacity planning and management.

• Facilitating customer service, selling, negotiating and influencing analysis, and decision-making.

Team Lead, Sales and Marketing Specialists Mar 2023 - Present BusinessClaud Kenya Ltd – Nairobi, Kenya

• This is a part-time remote position

• Supervising a team of 15 Sales and Marketing Specialists

• Meeting sales target as stipulated

• Customer relationship management

• Recruitment of Sales team

Enterprise Solutions Consultant – Business Development Nov 2022 - Present KNS-IT GROUP

• This is a part-time remote position

• Cloud Computing

• Network Security

• IT Service Management

Deputy IT Manager Mar 2015 - Jan 2019

Guaranty Trust Bank Ltd - Nairobi, Kenya

• Supervised the acquisition, implementation, and maintenance of information technology resources for the bank.

• Designed, configured, and installed hardware, software, and telecommunications systems and equipment.

• Evaluated emerging technologies and systems to enhance technology services or replace failing resources.

• Set up and maintained security protocols and disaster recovery systems to mitigate breaches to the integrity of data resources within the bank’s systems.

• Communicated standards to staff and trained employees regarding safe practices for the use of data and systems.

• Responded to requests for enhanced technology resources by departments, prioritized needs, and manage projects to modify systems.

• Trained staff to use software and other technology resources.

• Recruited, trained, and supervised systems developers, systems analysts, project managers, and other IT staff.

• Evaluated suppliers to assess quality, timeliness, and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.

• Functioned as the point of contact for project administrators and managers focused on timely and successful completion of full life cycles of assigned projects.

• Liaised with team members, stakeholders, and vendors to coordinate activities, provisioning, environment setup, risk mitigation, and follow-up.

• Accomplished financial objectives by forecasting requirements by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective action.

• Verified application results by conducting system audits of technologies implemented. Key achievements

• Slashed IT recurring expenditure costs by 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services.

• Ensured 99.9% up time of the IT environment.

• Maintained a staff attrition rate in the ICT department at 0%.

• Continued to embrace new technology in delivering service to customers, which saw the bank to be voted the best in digital banking in the years 2017 and 2018.

• Setting up a Disaster Recovery offshore site, and running a successfully quarterly Disaster Recovery Plan (DRP) for Business Continuity. Infrastructure, Network & Security Lead Nov 2010-Feb 2015 Guaranty Trust Bank Ltd - Nairobi, Kenya

• Planned, designed, and developed comprehensive and robust hardware, network and security standards in line with Bank's IT Strategy and policies.

• Implemented hardware, network, and security designs according to stipulated policies.

• Managed the Hardware, Network, and Security Infrastructure to ensure optimal performance on end-user infrastructure, high availability on the LAN and WAN, and no security breaches on the network.

• Configured Network appropriately by assigning IP addresses and routing protocols according to set policies.

• Guided, oversaw, and monitored the installation configuration, and updating of Hardware, Network, and Security Infrastructure including firewalls, Servers, and security software.

• Maintained and updated Documentation on the IT Infrastructure including Systems Administration

Operations Management

Personnel Management

Communication and

Interpersonal Skills

Infrastructure inventory, Network diagrams, configurations, and logon credentials.

• Managed network access including Active Directory user and group identification, authentication, and authorization.

• Worked closely with vendors and outsources to manage the delivery of Service Level Agreements (SLAs) and advice on rebates where applicable.

• Set up of Virtual environment and its administration.

• Set up collaboration solutions for the organization. Senior Client Relations Representative Dec 2008 - Nov 2010 Internet Solutions Kenya Ltd - Nairobi, Kenya

• Managed a portfolio of 100 plus corporate customers to provide exceptional service.

• Built deep, long-term customer relationships.

• Managed the contract or delivery engagement as defined by the management, including creating and maintaining accurate service documentation.

• Coordinated/drove customer technical issues with support/engineering teams.

• Managed quality assurance program including on-site evaluations, internal audits, and customer surveys.

• Negotiated agreements with the customers for services rendered.

• Grew business by upward selling.

• Engaged with product management as the customer advocate on product roadmap discussions

• Designed solutions for client's connectivity especially Wide Area networks on VPN, MPLS, and point-to-point circuits.

Key Achievement

• Recognized and awarded as the Employee of the year award - in the year 2010. Education

Bachelors Science Jan 1990-Jan 1995

Kenyatta University Nairobi, Kenya

Post-Graduate Diploma in Computer Science Jan 1999-Jan 2000 University of Nairobi Nairobi, Kenya

Higher Diploma- Management Information Systems Jan 1997 - Nov 1998 Strathmore University Nairobi, Kenya

Certifications

Aviatrix Certified Engineer – Multi-Cloud Network Associate – February 2022

Cyberoam Certified Network & Security Professional – CCNSP - September 2013 Professional Trainings

Introduction to Internet of Things (IoT) – Cisco Networking Academy – April 2022

Attended the Scalable Network Infrastructure training; African Network Operators Group

(AfNOG) - May 2006

Attended the Multiservice Access Platform, Last Mile, Optimux, and Ethernet Access Vmux training; RAD Data Communication - November 2005

Attended the Top Mark Life Strategies training; Top mark Consultants - October 2005

Attended the Radio Frequency Networking training; AITEC, ATA, COMSATPRO - July 2005

Attended the Presentation Skills training; Kircher & Associates – January 2002

Attended the Telephone Skills training; Steadman Trains Ltd. - November 2002

Attended the Supervisor’s Workshop training; Dale Carnegie Kenya - March 2002

Attended the Managing HP 3PAR Store Serve I & II training Course - June 2014

Attended the Linux Fundamentals Training Course - July 2014

Attended Windows Active Directory Administration – March 1999

Attended Oracle Database Administration; Software Technologies Ltd. - March 2000

Attended Fire Marshals Training; Regency Fire and Safety Services Ltd – September 2017

Attended Presentation With Confidence; Fina Bank Ltd – December 2011

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