Customer Service, Account Management, Sales
Resume:
Customer Service
Technical Support
Troubleshoot
Project Management
Business Process
Data Entry
Computer System
Database
Software Development
Desk Support UAT
AWS
Management
Leadership
Sales and Marketing
ANTHONY M. NYAMAI
A multi-skilled IT specialist with good all-round supervisory and technical expertise. I have a career spanning over 7 years. My expertise focuses on ICT Management, Network Administration, Full Project Life Cycle Management, Human Capital Management, Sales and Marketing, Account Relationship Management and Operational Management. With over 4 years of experience managing IT operations, I have developed and mastered IT expertise as well as in sales and marketing. Moreover, I have a powerful blend of technology vision, technical consultancy and business acumen results in consistent development of powerful business strategies supported by cost-effective and high-performance IT infrastructures. My goal is to secure a position where my management and robust IT, technical, sales and marketing experience will be utilized in leading an organization, contributing business value by developing and executing a strategic, while leading the from to achieve measurable business results.
Contact Info
P.O. Box 3982 00100,
Nairobi
anthonynyamai72@gmail.
com
Skills
Employment History
Information Technology Consultant Feb 2019 - Present Spacenet Connections Company Ltd - Nairobi, Kenya
• Active Directory, Office 365, Google Apps Administration
• Carrying out requirements definition and analysis.
• Developing and managing new business sales plan.
• Preparing quotations and proposals.
• Building customer sales relationships.
• Attending technical pre-sales meetings.
• Planning, design, and implementation of Cloud, IoT, M2M, SD-WAN, and Communication solutions.
• Providing strategic business and technology planning.
• Developing product line planning and management.
• In charge of capacity planning and management.
• Facilitating customer service, selling, negotiating and influencing analysis, and decision-making.
Team Lead, Sales and Marketing Specialists Mar 2023 - Present BusinessClaud Kenya Ltd – Nairobi, Kenya
• This is a part-time remote position
• Supervising a team of 15 Sales and Marketing Specialists
• Meeting sales target as stipulated
• Customer relationship management
• Recruitment of Sales team
Enterprise Solutions Consultant – Business Development Nov 2022 - Present KNS-IT GROUP
• This is a part-time remote position
• Cloud Computing
• Network Security
• IT Service Management
Deputy IT Manager Mar 2015 - Jan 2019
Guaranty Trust Bank Ltd - Nairobi, Kenya
• Supervised the acquisition, implementation, and maintenance of information technology resources for the bank.
• Designed, configured, and installed hardware, software, and telecommunications systems and equipment.
• Evaluated emerging technologies and systems to enhance technology services or replace failing resources.
• Set up and maintained security protocols and disaster recovery systems to mitigate breaches to the integrity of data resources within the bank’s systems.
• Communicated standards to staff and trained employees regarding safe practices for the use of data and systems.
• Responded to requests for enhanced technology resources by departments, prioritized needs, and manage projects to modify systems.
• Trained staff to use software and other technology resources.
• Recruited, trained, and supervised systems developers, systems analysts, project managers, and other IT staff.
• Evaluated suppliers to assess quality, timeliness, and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
• Functioned as the point of contact for project administrators and managers focused on timely and successful completion of full life cycles of assigned projects.
• Liaised with team members, stakeholders, and vendors to coordinate activities, provisioning, environment setup, risk mitigation, and follow-up.
• Accomplished financial objectives by forecasting requirements by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective action.
• Verified application results by conducting system audits of technologies implemented. Key achievements
• Slashed IT recurring expenditure costs by 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services.
• Ensured 99.9% up time of the IT environment.
• Maintained a staff attrition rate in the ICT department at 0%.
• Continued to embrace new technology in delivering service to customers, which saw the bank to be voted the best in digital banking in the years 2017 and 2018.
• Setting up a Disaster Recovery offshore site, and running a successfully quarterly Disaster Recovery Plan (DRP) for Business Continuity. Infrastructure, Network & Security Lead Nov 2010-Feb 2015 Guaranty Trust Bank Ltd - Nairobi, Kenya
• Planned, designed, and developed comprehensive and robust hardware, network and security standards in line with Bank's IT Strategy and policies.
• Implemented hardware, network, and security designs according to stipulated policies.
• Managed the Hardware, Network, and Security Infrastructure to ensure optimal performance on end-user infrastructure, high availability on the LAN and WAN, and no security breaches on the network.
• Configured Network appropriately by assigning IP addresses and routing protocols according to set policies.
• Guided, oversaw, and monitored the installation configuration, and updating of Hardware, Network, and Security Infrastructure including firewalls, Servers, and security software.
• Maintained and updated Documentation on the IT Infrastructure including Systems Administration
Operations Management
Personnel Management
Communication and
Interpersonal Skills
Infrastructure inventory, Network diagrams, configurations, and logon credentials.
• Managed network access including Active Directory user and group identification, authentication, and authorization.
• Worked closely with vendors and outsources to manage the delivery of Service Level Agreements (SLAs) and advice on rebates where applicable.
• Set up of Virtual environment and its administration.
• Set up collaboration solutions for the organization. Senior Client Relations Representative Dec 2008 - Nov 2010 Internet Solutions Kenya Ltd - Nairobi, Kenya
• Managed a portfolio of 100 plus corporate customers to provide exceptional service.
• Built deep, long-term customer relationships.
• Managed the contract or delivery engagement as defined by the management, including creating and maintaining accurate service documentation.
• Coordinated/drove customer technical issues with support/engineering teams.
• Managed quality assurance program including on-site evaluations, internal audits, and customer surveys.
• Negotiated agreements with the customers for services rendered.
• Grew business by upward selling.
• Engaged with product management as the customer advocate on product roadmap discussions
• Designed solutions for client's connectivity especially Wide Area networks on VPN, MPLS, and point-to-point circuits.
Key Achievement
• Recognized and awarded as the Employee of the year award - in the year 2010. Education
Bachelors Science Jan 1990-Jan 1995
Kenyatta University Nairobi, Kenya
Post-Graduate Diploma in Computer Science Jan 1999-Jan 2000 University of Nairobi Nairobi, Kenya
Higher Diploma- Management Information Systems Jan 1997 - Nov 1998 Strathmore University Nairobi, Kenya
Certifications
Aviatrix Certified Engineer – Multi-Cloud Network Associate – February 2022
Cyberoam Certified Network & Security Professional – CCNSP - September 2013 Professional Trainings
Introduction to Internet of Things (IoT) – Cisco Networking Academy – April 2022
Attended the Scalable Network Infrastructure training; African Network Operators Group
(AfNOG) - May 2006
Attended the Multiservice Access Platform, Last Mile, Optimux, and Ethernet Access Vmux training; RAD Data Communication - November 2005
Attended the Top Mark Life Strategies training; Top mark Consultants - October 2005
Attended the Radio Frequency Networking training; AITEC, ATA, COMSATPRO - July 2005
Attended the Presentation Skills training; Kircher & Associates – January 2002
Attended the Telephone Skills training; Steadman Trains Ltd. - November 2002
Attended the Supervisor’s Workshop training; Dale Carnegie Kenya - March 2002
Attended the Managing HP 3PAR Store Serve I & II training Course - June 2014
Attended the Linux Fundamentals Training Course - July 2014
Attended Windows Active Directory Administration – March 1999
Attended Oracle Database Administration; Software Technologies Ltd. - March 2000
Attended Fire Marshals Training; Regency Fire and Safety Services Ltd – September 2017
Attended Presentation With Confidence; Fina Bank Ltd – December 2011
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